Muhammad Tabassum

Muhammad Tabassum

Laundry Manager at Pearl Continental Hotel
Lives in Karachi, Pakistan

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Experience

13 years and 9 months

  • Laundry Manager

    Pearl Continental Hotel - Karachi, Pakistan

    Laundry
    May 2018 - Now · 5 years and 11 months

    • As a Laundry Manager, Prepare and check for Commissioning of equipment, prepare the list of required FF&E and complete OS&E and finalized for purchase order. • Recruitment of the staff, Prepare and held Pre-Opening Training sessions, and build a great team. • Ensures all customers are provided prompt, efficient and accurate service as per international standards to achieve high level of guest satisfaction. • Inspects guest laundry, dry cleaning and press work on a daily basis, to ensure optimum quality of work prompt pick-up and on time delivery of garments. • Develops and implements standard operating procedure, production and quality standard • Ensures that type of laundry chemicals used is in line with local environmental recommendations. • Maintain all laundry equipment, replacement & order new to running the smooth operation. • Takes full responsibility of hygiene cleanliness and maintenance of machines and work premises to ensure safety and higher productivity

  • Assistant Laundry Manager

    Kempinski Al Othman hotel - Dammam, Saudi Arabia

    Secretary / Executive Assistant
    April 2016 - April 2018 · 2 years and 1 month

    • As an Assistant Laundry Manager, it is my duty to help the laundry manager oversee and direct the day-to-day operation of the laundry department and maintain the overall efficiency. • Supervise the daily activities of the laundry staff. Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective duties. Monitor performance, conduct retraining as needed, and make recommendations for disciplinary and other human resources related actions. Alert management of potential serious issues. • Inspect the work of the attendants to ensure that appropriate chemicals are being used and the laundry areas are clean and in compliance with applicable regulation. Ensure that equipment is prepared and operational for the following days of work. • Document all guest requests for laundry services and assign to respective staff members for completion. Follow up on guest satisfaction as needed. Inspect guest laundry and linen and prepare for delivery. • Respond to guest complaints, special request and ensure corrective action is taken to achieve complete guest satisfaction. • Promote teamwork and quality service through daily communication and coordination with another department.

  • Acting Laundry Manager

    Avari Hotel Lahore (PAK) - Lahore, Pakistan

    Laundry
    May 2015 - March 2016 · 11 months

    • In charge of a team of 24 team members • Recruit new staff for department as per the requirement • Train all staff as per department & hotel’s standard • Organize and schedule staff members as per requirement • Look after the all machines maintenance. • Review washing formula and amend through the experts if needed • Maintain the quality of linen & standard of service as per required • Maintain expenses & revenue record for Laundry department

  • Laundry Team Leader

    Al Raha Beach Hotel Abu Dhabi UAE - Abu Dhabi, United Arab Emirates

    Laundry
    March 2013 - March 2015 · 2 years and 2 months

     Handling guest Laundry, taking an order, pick up of Laundry, Marking, Sorting, Washing, Packing and delivers to the Guest rooms.  Washing, Dry Cleaning, spotting of all Guest and Staff garments.  Making guest Laundry bills and charging to guest room account.  Assigns schedules and duties to laundry staff.  Attends and participates in in-service education classes, on-the-job training programs, etc. 6  Sets up par level of linens for units and assures proper amounts are sent to nursing units. Recommends equipment, another department and chemical purchasing needs to Department Head in budget preparation. Schedules preventative maintenance of laundry equipment.  Participates in the interdisciplinary approaches established or episodic interventions for residents needing such programs.  Assists in the recruitment and selection of laundry personnel and assists in determining staffing requirements necessary to meet the Laundry Department's needs and assures that sufficient laundry personnel are on duty each day. 9  Trains, monitors and evaluates all laundry staff, volunteers, and service workers. Recommends discipline and implements appropriate procedures with approval of Department Head. 10  Makes rounds and inspections to assure that laundry personnel are performing required duties, appropriate laundry procedures are being rendered, and quality control measures are continually maintained.

  • Laundry Attendant

    Mega Laundry dry cleaning services - Baku, Azerbaijan

    Laundry
    May 2007 - January 2010 · 2 years and 9 months

     Handling guest Laundry, taking an order, pick up of Laundry, Marking, Sorting, Washing, Packing and delivers to the Guest rooms.  Washing, Dry Cleaning, spotting of all Guest and Staff garments.  Making guest Laundry bills and charging to other departmentsguest room account.  Assigns schedules and duties to laundry staff.  Attends and participates in in-service education classes, on-the-job training programs, etc. 6  Sets up par level of linens for units and assures proper amounts are sent to nursing units. Recommends equipment, linen and chemical purchasing needs to Department Head in budget preparation. Schedules preventative maintenance of laundry equipment.  Participates in the interdisciplinary approaches established or episodic interventions for residents needing such programs.

Education

  • D H M S

    chiniot - Chiniot, Pakistan

    June 2000 - September 2004

    n

  • high school Diploma

    Govt T I High School Chenabnaghar - Chenab Nagar, Pakistan

    March 1995 - June 1997

    n

Languages

4 languages

  • Hindi

    Native or fluent

  • Urdu

    Native or fluent

  • English

    Full professional

  • Azerbaijani

    Notions

Personal information

Nationalities

  • Pakistani

Work Permits

  • Saudi Arabia

Date of birth

March 05th 1981

Driving License

Yes

Skills

4 skills

  • Micro Exc
  • Micros
  • Self-organised
  • Use opera

Additional Information

1 information shared

  • Training's and Personal Achievements:

     Service excellence skills: Training :2014 From UAE
     Fire Fighting & Prevention Methods Training on 13th May 2015 Through 1122 PAK
     Lobster Ink Champion of the month: July 2016 (Middle East &Africa)
     Supervisory Training: 2016 From Kempinski Al Othman KSA
     Train the Trainer Training on 13th and 15th December 2016, Kempinski – AL Othman
     Essential TTTTKempinski – AL Othman
     Essential InterviewsKempinski – AL Othman
     Health and Safety Standards August 2017 Lobster Ink Kempinski
     Hospitality Security Roles and Responsibilities September 2017 Lobster Ink Kempinski
    Lobster Ink Courses
    1. DISCOVERY Loyalty Programmmed
    2. GHA Course
    3. The Kempinski Guest Experience
    4. Front Office Short Course
    5. Fundamental Kempinski Orientation
    6. Housekeeping Short Course
    7. Luxury Hospitality Standards - Benchmarks
    8. Luxury Hospitality Standards - Housekeeping
    9. Housekeeping Professional
    10. Luxury Hospitality Standards - Front of House
    11. Chinese Traveler Standards
    12. Front Office Professional
    13. Luxury Hospitality Standards - Front of House
    14. DISCOVERY Local Experiences Frontline Employees
    15. DISCOVERY Local Experiences Managers
    16. PCI DSS Awareness Customer Facing
    17. PCI DSS Awareness Back Office
    18. PCI DSS Awareness Management
    19. DISCOVERY Local Experiences Frontline Employees
    20. Introduction to Hospitality Security
    21. Hospitality Security Roles and Responsibilities
    22. Hospitality Security The Guest Room
    23. Hospitality Security Threats in Public Areas
    24. Health and Safety Standards
    25. KEMPINSKI DISCOVERY Loyalty Programme

    Download the file
Connections
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