Mukhanbetrassul Orazov

Mukhanbetrassul Orazov

Villa Manager at Iniala Beach House Phuket 5*
Lives in Phuket, Thailand
over 6 months ago

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Summary
Open minded and passionate Hotelier with Food&Beverage, Front Office & Guest Relation, Butler Service background.
Gets excited with the day to day operation and the future planning of the Hotel .
Enjoys growing and giving back to others through their development.
So far no challenge has been too big so bring it on!
Has a positive outlook towards the future and is thankful for the support of his family and friends.
International work experience in 5* brand hotels Central Asia, Middle East, Maldives,Seychelles.

Favorite quote: "It's not difficult, it's always a choice."

Specialties:- team player
- Ability to learn and adopt new technology
- Ability to have strong customer focus
- Strong communication skills
- Interpersonal skills
- Work in multinational in professional way
- Inventory & Cost Containment
- Team Building & Motivation
- Computer Applications

Experience

  • Villa Manager

    Iniala Beach House Phuket 5* - Phuket, Thailand

    Front Office concierge
    June 2018 - Now · 6 months

    • 4 Private pool Villas Resort / Reporting to Operations Manager • In charge of Villa team on duty (Drivers, HK team, Servers, Personal Chef, Spa Therapist) • Daily report to Hotel management regarding Front office and Villas operations • Greet all guests on arrival at the hotel on duty and help with registration and orientation • Fully responsible for villas guests on duty daily profile in Opera system • Daily meeting with guests and planning their stay, organizing special events • Monitors and maintains cleanliness, sanitation and organization of the villa • Administrative works as required from time to time • Respond to special requests, errands, and related duties as needed

  • Butler

    Velaa Private Island - Malé, Maldives

    Front Office concierge
    November 2015 - December 2017 · 2 years and 2 months

    • 47 Private pool Villas • Reported to Front Office Manager • Greet guests on arrival and in villa check-in, registration and resort orientation • Fully responsible for Villa guests during their stay and updating profiles daily • Coordinating with HK, Kitchen, Recreation and F&B departments • Planning and organizing special events for guests • Up selling resort excursions, spa, golf and private BBQ • Personalized F&B service during special events • Handling guest complaints and comments • Won employee of the month and nominees in April 2016

  • Villa Master

    Constance Lémuria Seychelles - Victoria, Seychelles

    Front Office concierge
    March 2015 - October 2015 · 9 months

    • Reported to Villa Manager • Greet guests on arrival and in villa check-in, registration and resort orientation • Fully responsible for Villa guests during their stay and updating profiles daily • Coordinating with HK, Kitchen, Recreation and F&B departments • Planning and organizing special events for guests • Up selling resort excursions, spa, golf and private BBQ • Personalized HK service and F&B service during special events • Handling guest complaints and comments

  • Bartender

    Kurumba Maldives - Malé, Maldives

    F&B service
    February 2014 - March 2015 · 1 year and 2 months

    • Reported to Bar Manager • In charge of whole day bar operations • Taking orders & serving to guests (beverage and food) • Serve wine, and bottled or draft beer • Responsible for daily and monthly bar inventory • Check regularly with guests to make sure they are enjoying their drinks • Fixed the control of the cash register

  • Food and Beverage Supervisor

    Holiday Inn Almaty hotel - Almaty, Kazakhstan

    F&B service
    January 2011 - May 2013 · 2 years and 5 months

    • 230 rooms 4 * hotel, 6 F&B outlets • Promoted from Bartender to F&B Supervisor at property • Reported directly to Food and Beverage manager • Was responsible for Lounge Bar and Glasshouse restaurant • Worked in a management position, working with front end employees • Maintained serving standards and followed all regulations while performing duties • Ensures that the department complies with and exceeds standard operating procedures • Planned and coordinated special events and functions • Training for staff, monthly Bar inventory, F&B material inventory

Education

  • Bachelor

    Kazakh National Technicality Univercity - Almaty, Kazakhstan

    September 2007 - June 2011

    Bachelor degree Engineering

Languages

  • Kazakh
    Native or fluent
    100%
  • Russian
    Native or fluent
    100%
  • English
    Native or fluent
    100%

Skills

  • Experienced hotelier with F&B, FO, Butler Service

Other

  • SUMMARY OF QUALIFICATIONS

    • Over nine years of experience in hospitality industry
    • Experience in food & beverage, housekeeping and front office
    • Profound ability to answer queries and resolve concerns of the guests
    • Knowledge of food preparation and beverages
    • Advanced user of Opera Micros system
    • Strong customer service and sales skills
    • Ability to stand for long hours and work in the any shift

Following
Private Villa Dubai (Grosvenor House)
Dubai, United Arab Emirates
Burj Al Arab - Jumeirah
Dubai, United Arab Emirates
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