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About me
Greetings, My name is Muneeb Khan, and i am a hospitality professional plus learner. i have worked in hotels as well in the restaurants. i have CTH /UK (Confederation of Tourism and Hospitality) Diploma level 6 in Hotel management.
my goals are to be part of multi national hotel group, learn from it as much as i can and utilize my own skill which i have learned in my past experiences. hospitality is my passion for many reasons and main reason is you get to know people from all over the world.
Experience
12 years and 1 month
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Telephone Operator/ GSA
Park Regis Kris Kin Dubai - Dubai, United Arab Emirates
ReceptionAugust 2019 - Now · 4 years and 8 months Working on Opera PMS (Version 5.5) Check-In and Check-Out Process. Working on ALCATEL/Switchboard calling software for calls handling. Wakeup calls systematically and manually. Maintain Stay-Well Records and Up-selling records. Maintaining daily shift notice board. Handle local, International and Departmental calls. Handle guest In-House and Arrival guest request in polite manner. Maintain the standards to fulfill a guest request on time and make sure guest satisfactory. Stay connected with the guest from the time to check-in to check-out. Prepare arrival list, Trace and Profile notes when needed. Updating group profiles with proper details in Opera PMS. Updating guest profiles as per special request in Opera PMS. Communicate with the Housekeeping, Room service and other departments.
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Guest Service Associate/ CID Agent
Best Western Premier Dubai - Dubai, United Arab Emirates
Guest RelationsSeptember 2018 - July 2019 · 11 months Working on Opera PMS (Version 5.5) Processing CID's,maintaining records and tallying CID system with Opera (PMS). Working on VICAS software for guest digital records for CID system update. Working on red berry for guest digital records for CID system update Working on ALCATEL calling software for calls handling. Setting up the wake-up calls and also doing manually when needed. Maintaining daily shift notice board. Handle outside calls and in-house guest calls. Maintain the standards to fulfill a guest request on time and make sure guest satisfactory. Stay connected with the guest from the time to check-in to check-out. Maintain note, and traces of each guest on Opera PMS. Prepare the arrival guest rooming list through Opera. Maintain the record all requests in a tracking sheet Maintain Cash basis sheet, Room move sheet. Updating guest profiles as per special request in Opera PMS. Communicate with the Housekeeping, Room service and laundry and other departments. Coordinate with Loss/Found Department as per guest lost belongings.
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Guest Response Attendant
Mövenpick Hotels & Resorts - Middle East - Karachi, Pakistan
HousekeepingSeptember 2017 - March 2018 · 7 months Working on Opera PMS. Maintain notes, traces of each guest on Opera PMS. Maintain the record all requests in a tracking sheet. Maintain Minibar, work order, room move sheets and Maintaining defect reports Updating guest profiles as per special request in Opera PMS. Communicate with the Housekeeping, Room service and laundry and other department according to the situation or for the guest requests. Coordinate with Loss/Found Department as per guest lost belongings
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Trainee Manager (Shift Manager)
Pizza Hut - Karachi, Pakistan
ReceptionMay 2016 - August 2017 · 1 year and 4 months Leading the shift as a leader. Problem solving and rectifying issue to maintain the discipline of the branch. Sales analysis and forecasting. Staff payroll creating on ERP. Daily demands according usage with forecasting. Weekly product mix and product consumption analysis. Dry store, cold store demands on ERP. Filing, demands, slips and other important items. ERP (Material Transfer In / Material Transfer Out) MTI / MTO. Financial audit on daily basis, safe verification, petty cash consumption records.
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F&B Supervisor (Training)
Pearl Continental Hotel and Resorts - Karachi, Pakistan
F&B ManagementAugust 2015 - December 2015 · 5 months Responsible for the operation in dine. Responsible for the food production and serve to the guests Make sure the safety of the staff working under. Safety and hygiene of the food must be properly followed Establishing reports of wasted of Food and beverage. Responsible for the cleaning and tidiness of the dine in operation. Make sure the products are available for the operations and benchmarking them.
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Restaurant Supervisor
SHEZAN AMPIS KARACHI - Karachi, Pakistan
F&B ManagementApril 2013 - April 2014 · 1 year and 1 month Restaurant business and performance responsible Food consumption reports, daily sale report, staff control Prepare budget, product mix and staff deployment. Organize promotional events, discount promotions. FIFO, Stock availably, benchmark and Quality assurance. Staff safety and security must be fulfilled. Prepare sale report weekly and daily basis. Take responsibility of the restaurant, lead and motivate team members. Resolving guest queries and complaints. Maintain hygiene in the food production. Prepare petty cash, order demands, and check stock level.
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Account Assistant
Pakistan Council of Scientific and Industrial Research (PSCIR) - Karachi, Pakistan
Finance & AccountingJanuary 2010 - January 2013 · 3 years and 1 month Maintaining accounts and documentations Maintaining filing paper work and storing documents Arranging accounts meeting and preparation of the documentation. Answering and assisting in calls operations Dealing with student’s affairs, accounts and solving the quires in the professional manner. Maintaining, calculating and checking to make sure transactions, amounts and records of the payments. Maintaining student’s fees records and handling checks of payroll. Arranging meetings and all the related work. Maintaining financial records, creating ledges for future references.
Education
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Graduate Diploma in Hospitality & Tourism Management (CTH-UK)
COLLEGE OF TOURISM & HOTEL MANAGEMENT (COTHM) - Lahore, Pakistan
October 2014 - December 2017
Languages
5 languages
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Urdu
Native or fluent
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English
Full professional
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Hindi
Professional working
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Turkish
Notions
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Arabic
Notions
Personal information
Nationalities
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Pakistani
Date of birth
October 19th 1992
Skills
11 skills
- Able to multitask
- always smile
- anticipatory service
- Can work under pressure
- Good telephone manner
- Hotel Opera PMS System
- Love speaking to guests
- Solving problems
- Strong guest care
- Very good communication
- Warm and friendly
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