Mustafa Abdel Kader

Mustafa Abdel Kader

Corporate Director of Brand & Human Resources & Quality Assurance at Central Hotels
Lives in Dubai, United Arab Emirates
over 6 months ago

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I am effectively doing the job & role assigned by being able to:
 Communicate Well
 Flex my style
 Build and manage relationships
 Balance, prioritize, and manage time
 See and understand the big picture
 Coach, counsel, and/or develop others
 Influence others
 Learn quickly
 Hold myself and others accountable
 Plan, set goals, and execute
 Manage conflict
 Teach / Train others
 Mediate / broker compromise / negotiate
 Analyze and interpret data and information
 Make sound decisions
 Stay calm in crisis/emergency situations
 Think strategically

Experience

  • Corporate Director of Brand & Human Resources & Quality Assurance

    Central Hotels - Dubai, United Arab Emirates

    Administration & General
    January 2017 - Now · 2 years and 2 months

    CORE WORK ACTIVITIES o Managing Quality Assurance Goals o Managing Quality Tools o Managing the Guest Experience o Evaluating Training Program Effectiveness MANAGEMENT COMPETENCIES Leadership o Adaptability o Communication o Problem Solving and Decision Making o Professional Demeanor o Building and Contributing to Teams Managing Execution o Driving for Results o Planning and Organizing Building Relationships o Coworker Relationships o Customer Relationships o Global Mindset Generating Talent and Organizational Capability o Organizational Capability - o Talent Management Learning and Applying Professional Expertise o Applied Learning o Business Acumen (Insight) o Technical Acumen (Insight): - Detail Orientation - General Hotel Operations - Basic Competencies - Basic Computer Skills - Mathematical Reasoning - Oral Comprehension - Reading Comprehension

  • Executive Assistant Manager - Rooms

    Central Hotels - Dubai, United Arab Emirates

    Administration & General
    March 2016 - January 2017 · 12 months

    Managing Property Operations • Working with Rooms management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution. • Reviewing comment cards, guest satisfaction results and other data to identify areas of improvement. • Evaluating if Operations Team is meeting service needs and provides feedback to operations team. • Participating in public space walk-throughs with Engineering and Housekeeping to ensure guest rooms, public space and back of the house areas are well maintained and preventative maintenance processes are in place. • Touring building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities. • Reviewing findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken. • Working with team to put sustainable work processes and systems in place that support the execution of the strategy. • Reviewing repor

  • Director of Rooms / Acting Director of Operations

    Hawthorn suites by Wyndham - Dubai, United Arab Emirates

    Rooms division
    September 2013 - March 2016 · 2 years and 7 months

    Managing Profitability • Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer. • Analyzes service issues and identifies trends. • Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. • Works with hotel management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution. Managing Revenue Goals • Monitors hotel operations sales performance against budget. • Reviews reports and financial statements to determine hotel operations performance against budget. • Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. • Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results. Leading Operations and Department Teams • Champions the brand's service vision for product and service delivery and ensures alignm

  • Airport & Immigration Manager

    KidZania Cairo - Cairo, Egypt

    Rooms division
    August 2012 - August 2013 · 1 year and 1 month

    • Maintain and oversee the correct operation of the Airport and Immigration area • Providing a safe, agile and quality service and • Guaranteeing the visitor entry and exit times • Guaranteeing correct handling of the cash received, in compliance to company established procedures. • Coordinate with trainers the subjects to teach the new collaborators and guarantee, by means of evaluations, personnel development • Guarantee that deviations of personnel tallies lie within established standards and compare it with Treasury • Organize personnel positioning according to capacity and season • Oversee the compliance with internal control window sales intake (discounts, courtesy passes, cash over & short and tallies) • Guarantee that the service and visitor entry and exit times are within the standards established by the company • Coordinate with the different departments of the commercial area the logistics for visiting groups and schools entry and exit • Evaluate the people who have made the most effort durin

  • Director of Rooms

    AL Rasheed Harlow international Hotel - Baghdad, Iraq

    Rooms division
    January 2012 - August 2012 · 8 months

    • Overseeing the logistics of all the rooms related areas, including arrival, chick in, room quality and service, room related services, communications, and the departure process • Leading a team in numerous departments to create seamless, cohesive service • Coordinating operations within the Hotel and ensure business outcomes are in line with the direction of the hotel • Managing and balance time spent addressing both short-term and long –term functional needs • Prioritizing safety and liability issues • Balancing and prioritizing the needs of the rooms department • Coaching Individuals to help them reach their potentials • Setting goals with/for teams, get buy-in on those goals • Lead Leaders – Listen, work shoulder-to-shoulder with them • Lead by Example • Teach Skills • Recognize, encourage, and motivate the team • Holding Vendors accountable for meeting agreed-upon expectations • Setting a climate of ownership and accountability for the team • Involving key stakeholders as necessary to gather informatio

  • Director of Guest Services

    Sheraton Jumeirah Beach Resort - Dubai, United Arab Emirates

    Rooms division
    November 2008 - November 2011 · 3 years and 1 month

    • Monitoring and supervising all front office Operation • Organizing All Training programs based on their PMP conducted by myself also. • Organizing and leading a monthly communication meeting for the whole Front Office team • Responsibility over the Loyalty Program (SPG) Performance as SPG Champion • Responsibility over the Departmental Results on Up selling Target Achievement (Property Up selling Champion) • Responsibility over the F.O performance on the Star Guest Response Program • Responsibility over all the Revenue Generating Projects ( My Six Sigma Projects) • Property Six Sigma Green Belt • Property Rooms Academy Graduate

  • Front Office Manager

    PrimaSol Titanic Resort & Aqua Park - Hurghada, Egypt

    Rooms division
    May 2005 - September 2008 · 3 years and 5 months

    .

Education

  • Master in Hotel Management

    Necholson University - Columbia, SC, United States

    December 2013 - December 2014

  • Hotel Management

    Hotelschool The Hague [ HSD ] - The Hague, Netherlands

    November 2010 - November 2011

  • BA English Language & Literature

    Mansourah University - Mansoura, Egypt

    September 1995 - June 1999

Languages

  • Arabic
    Native or fluent
    100%
  • English
    Full professional
    80%
  • French
    Full professional
    80%
  • German
    Full professional
    80%

Skills

  • Computer
  • Finance skills
  • Hotel Management
  • Leadership
  • Management
  • MS Office
  • PMS
  • Presentation Skill
  • Revenue Analisys
  • SIX SIGMA GREEN BELT
  • Trainer Skills
Connections
Ndifon Brain
Learning & Development Coordinator at Al Ain Rotana
Fabrizio Pavlic
Restaurant Operations Manager at Grosvenor House Dubai
Farhan Arif
Front Office Team Leader at Rotana Hotels
View 100 connections
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