Mustafa Ali

Mustafa Ali

Front Office Manager at spark hotel
Lives in United Arab Emirates
over 6 months ago

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I hastened to submit my resume for your review. As a highly organized office manager and team leader with more than 11 years of experience overseeing front desk operations and staff, I am prepared to significantly contribute to your hotel’s objectives.

Excelling at balancing multiple tasks while providing top-level organization and communication skills and improving operational systems..
Highlights of my experience include…
• Overseeing administrative support functions—including meeting coordination, financial reconciliation, scheduling, and issue resolution—while handling all guest concerns in a courteous and professional manner.
• Recruiting, hiring, training, developing, coaching, and supervising front office / desk team members to achieve superior customer service and guest experiences and drive adherence to hotel policies and procedures.
• Communicating regularly and effectively with cross-functional departments such as Guest Services, Concierge, Bellman, and Shuttle Service.
• Excelling at balancing multiple tasks while providing top-level organization and communication skills and improving operational systems.
My skills in front office leadership and general administration have been finely honed, and I am confident my additional strengths will readily translate to your environment.

Experience

  • Front Office Manager

    spark hotel - Sharjah, United Arab Emirates

    Management
    June 2002 - Now · 16 years and 8 months

    • Overseeing administrative support functions—including meeting coordination, financial reconciliation, scheduling, and issue resolution—while handling all guest concerns in a courteous and professional manner. • Recruiting, hiring, training, developing, coaching, and supervising front office / desk team members to achieve superior customer service and guest experiences and drive adherence to hotel policies and procedures. • Communicating regularly and effectively with cross-functional departments such as Guest Services, Concierge, Bellman, and Shuttle Service. • Excelling at balancing multiple tasks while providing top-level organization and communication skills and improving operational systems.

Education

  • very good

    institute - Alexandria, Egypt

    June 1990 - July 1992

Languages

  • Arabic
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Russian
    Limited working
    40%

Skills

  • Ability to work under pressure
  • Decision making
  • Good leadership skills
  • strong administative skills
Connections
Kashif Anwar
Head Waiter at Restaurant Stadt Hamburg
Ameer Hamza
Commis 1 at Best western
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