Mustafa Burhanpurwala

Mustafa Burhanpurwala

Guest Service Officer at Grand Hyatt Mumbai
Lives in United Arab Emirates
over 6 months ago

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Currently residing in Dubai and looking out for jobs in well know 05 star hotels in the front office department.
Having 02 years experience working as a Guest Service Associate in Grand Hyatt Mumbai.

Experience

  • Guest Service Officer

    Grand Hyatt Mumbai - Mumbai, India

    Front Office reception
    April 2016 - May 2018 ยท 2 years and 2 months

    Roles undertaken as a Guest Service Associate:- - Ensuring Guest Satisfaction and assisting in guest queries - Taking Check ins and Check outs of the guest - Assisting the guest to the their rooms , assisting in baggage while escorting the guest to their room. - Or assisting them to the porch while checking out. - Generating Guest Folios and Invoice on Check out. - Taking Pre authorization, swiping credit cards, cash handling. - Handling foreign currency exchange. - Traditional Indian welcome of Guest with Arti and Garland. - Making Room Key and issuing it to the guests - Assisting guest to breakfast area, washroom, swimming pool and other different areas of the hotel - Enrolling guest for the World of Hyatt Programme. - Doing Departure control of the Checkout/Due outs rooms on daily basis post check out time ie 12noon - Well versed with Opera (oracle software)

Education

  • Bachleors in Hotel Management Studies

    Rizvi college of hotel management and catering technology - Mumbai, India

    June 2012 - June 2015

  • Higher Edcuation

    National College - Mumbai, India

    August 2010 - April 2012

Languages

  • Hindi
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • French
    Professional working
    60%
  • Gujarati
    Limited working
    40%

Skills

  • Check in & check out
  • Energetic and smiling
  • Friendly and positive
  • Good customer service
  • Good in microsoft
  • Good team leader
  • Guest relation
  • Guest satisfaction
  • Guest Service
  • Ms excell
  • Opera
  • Opera PMS
  • Raising/Tracking invoices
  • Very good communication
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