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Currently residing in Dubai and looking out for jobs in well know 05 star hotels in the front office department.
Having 02 years experience working as a Guest Service Associate in Grand Hyatt Mumbai.
Guest Service Officer
Grand Hyatt Mumbai - Mumbai, IndiaFront Office receptionApril 2016 - May 2018 · 2 years and 2 months
Roles undertaken as a Guest Service Associate:- - Ensuring Guest Satisfaction and assisting in guest queries - Taking Check ins and Check outs of the guest - Assisting the guest to the their rooms , assisting in baggage while escorting the guest to their room. - Or assisting them to the porch while checking out. - Generating Guest Folios and Invoice on Check out. - Taking Pre authorization, swiping credit cards, cash handling. - Handling foreign currency exchange. - Traditional Indian welcome of Guest with Arti and Garland. - Making Room Key and issuing it to the guests - Assisting guest to breakfast area, washroom, swimming pool and other different areas of the hotel - Enrolling guest for the World of Hyatt Programme. - Doing Departure control of the Checkout/Due outs rooms on daily basis post check out time ie 12noon - Well versed with Opera (oracle software)
Bachleors in Hotel Management Studies
Rizvi college of hotel management and catering technology - Mumbai, IndiaJune 2012 - June 2015
National College - Mumbai, IndiaAugust 2010 - April 2012
HindiNative or fluent100%
EnglishNative or fluent100%
- Check in & check out
- Energetic and smiling
- Friendly and positive
- Good customer service
- Good in microsoft
- Good team leader
- Guest relation
- Guest satisfaction
- Guest Service
- Ms excell
- Opera PMS
- Raising/Tracking invoices
- Very good communication