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Having 02 years experience working as a Guest Service Associate in Grand Hyatt Mumbai.
Currently residing in Dubai and looking out for jobs in well know 05 star hotels in the front office department.
Guest Service Officer
Grand Hyatt Mumbai - Mumbai, IndiaFront Office receptionApril 2016 - May 2018
Roles undertaken as a Guest Service Associate:- - Ensuring Guest Satisfaction and assisting in guest queries - Taking Check ins and Check outs of the guest - Assisting the guest to the their rooms , assisting in baggage while escorting the guest to their room. - Or assisting them to the porch while checking out. - Generating Guest Folios and Invoice on Check out. - Taking Pre authorization, swiping credit cards, cash handling. - Handling foreign currency exchange. - Traditional Indian welcome of Guest with Arti and Garland. - Making Room Key and issuing it to the guests - Assisting guest to breakfast area, washroom, swimming pool and other different areas of the hotel - Enrolling guest for the World of Hyatt Programme. - Doing Departure control of the Checkout/Due outs rooms on daily basis post check out time ie 12noon - Well versed with Opera (oracle software)
Bachleors in Hotel Management Studies
Rizvi college of hotel management and catering technology - Mumbai, IndiaJune 2013 - June 2016
HindiNative or fluent100%
EnglishNative or fluent100%
- Energetic and smiling
- Friendly and positive
- Good team leader
- Very good communication