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A passionate and seasoned hospitality professional with over 8 years of professional experience in Food & Beverage service operations in a multicultural environment including Fine dining, Casual dining, Bar / Club, In Room Dining, Banquets, Out Side Catering and Beach operations. Equipped with exceptional customer service skills, financial planning and efficient resource management skills. Disciplined and self driven individual with the primary force on the quality and profitability of the Operations.
Senior Head Waiter
One&Only Resorts - Dubai, United Arab EmiratesF&B serviceMarch 2016 - Now · 2 years and 9 months
Handling service oriented issues like guest expectation, service recovery. Proficiency in handling micros operation. To assist the Manager in overseeing and ensuring daily smooth operations including banqueting functions and events organized by the Club. To ensure sufficient stocks for daily use at outlets. To prepare duty roster and roster staff for meal breaks. To ensure the standards of service are delivered. To assist in the monthly F&B promotions.(printing of menus,staff uniform, music & entertainment with concerned person in charge). To guide/train new service staff. To ensure daily cash and credit collections are in order. To ensure neatness and cleanliness of workstation including hygiene aspects. To attend to complaints, feed backs and remedy situations. To ensure that all stocks are accounted for daily sales report. To be responsible for the sales and revenue, profits & losses. Any other duties may be assigned to you from time to time by the Management.
Madurai Kamaraj University - Madurai, IndiaAugust 2013 - May 2015
MBA Human Resource
TamilNative or fluent100%
EnglishNative or fluent100%
- Adaco, Opera, oracle and edoc hospitality system
- Fidelio Materials Control
- Microsoft Word, Excel, Power Point, Outlook.
- Micros Symphony emc POS Systems
- Oasis payroll system