Muthuraj Velraj

Muthuraj Velraj

Senior Head Waiter at One&Only Resorts
Lives in Dubai, United Arab Emirates

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About me

A passionate and seasoned hospitality professional with over 8 years of professional experience in Food & Beverage service operations in a multicultural environment including Fine dining, Casual dining, Bar / Club, In Room Dining, Banquets, Out Side Catering and Beach operations. Equipped with exceptional customer service skills, financial planning and efficient resource management skills. Disciplined and self driven individual with the primary force on the quality and profitability of the Operations.

Experience

3 years and 11 months

  • Senior Head Waiter

    One&Only Resorts - Dubai, United Arab Emirates

    F&B service
    March 2016 - Now ยท 3 years and 11 months

    Handling service oriented issues like guest expectation, service recovery. Proficiency in handling micros operation. To assist the Manager in overseeing and ensuring daily smooth operations including banqueting functions and events organized by the Club. To ensure sufficient stocks for daily use at outlets. To prepare duty roster and roster staff for meal breaks. To ensure the standards of service are delivered. To assist in the monthly F&B promotions.(printing of menus,staff uniform, music & entertainment with concerned person in charge). To guide/train new service staff. To ensure daily cash and credit collections are in order. To ensure neatness and cleanliness of workstation including hygiene aspects. To attend to complaints, feed backs and remedy situations. To ensure that all stocks are accounted for daily sales report. To be responsible for the sales and revenue, profits & losses. Any other duties may be assigned to you from time to time by the Management.

Education

  • MBA

    Madurai Kamaraj University - Madurai, India

    August 2013 - May 2015

    MBA Human Resource

Languages

3 languages

  • Tamil

    Native or fluent

  • English

    Native or fluent

  • Malayalam

    Professional working

Personal information

Nationalities

  • Indian

Skills

5 skills

  • Adaco, Opera, oracle and edoc hospitality system
  • Fidelio Materials Control
  • Microsoft Word, Excel, Power Point, Outlook.
  • Micros Symphony emc POS Systems
  • Oasis payroll system
Connections
Ashik Rahman
Assistant Banquet Manager at Rotana Hotel Management Corporation PJSC
Ivan Matende
Waiter at J&M Restaurants and lounges kampala
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