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FLORIDA HOTEL - Kampala, UgandaF&B serviceJune 2017 - Now · 1 year and 8 months
• Welcome and great customer • Greeting customers as they arrive on their tables. • Take orders from guests • Maintaining table appearance • Assisting the guests with any additional needs. • Giving a warm farewell and inviting the guests to return. • Great tables with silver ware. • Deliver and serve food with beverages. • Up sell and cross sale main course food and side dishes do guest and explain any menu inquiries o guests and talk about specials of the day. • Pre bus and clean tables before and after the guests. • Cover other workmates on the restaurant. • Great and welcome guest inside with a smile and warm welcome. • Making guests feel comfortable. • Refill beverages throughout the meal.
LIONS HOTEL - Kampala, UgandaF&B serviceJune 2015 - June 2017 · 2 years and 1 month
• Dealing with high volume of customers taking orders and serving range of drinks at the bar. • Preparing a wide range of cocktails and ensuring speedy service during busy periods. • Handling complaints to provide positive solutions for customers and bar. • Deputizing for shift manager and organizing junior staff responsibilities. • Cleaning glasses, table, bar and equipment to ensure health and safety. • Opening bar on mornings and closing in evenings, adhering to security policies. • Managing stock levels behind bar and ensuring barrels are replaced when needed. • Managing food orders and serving meals