Recommendation from Reservation manager
Jacquelyn Cooper from The Dupont Circle Hotel
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Myung Bo Seo
J1 FD / Reservation supervisor program at The Dupont Circle Hotel, Doyle Collection
Lives in Washington, DC, United States
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About me
As an enthusiastic and motivated Hospitality professional, I am confident on adapting into new environments and capable of enjoying hard working-style. My strongest strength is to use a given resource to maximize the outcome. I am actively seeking an entrance to Revenue management with a dynamic and internationally- recognized company with full of opportunities. I am available from June 2019.
Experience
3 years and 8 months
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J1 FD / Reservation supervisor program
The Dupont Circle Hotel, Doyle Collection - Washington, DC, United States
Front Office receptionOctober 2017 - November 2018 · 1 year and 2 months• Empowered to handle any complaints • Consistent high performance on up-selling, membership enrollment, communication • Administrative tasks and reports • Supervise Front Office operations • Training Front Desk Agents Cross trained in reservation and performed communication with third party agents, handle outside/internal reservation inquires, and balancing inventory.
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Front Office Management Trainee
Outrigger laguna Phuket beach resort - Phuket, Thailand
Front Office receptionMarch 2017 - August 2017 · 7 months• Understanding roles of Guest Relation Officer, Guest Service Agent, Bellman, Welcome host, Telephone operator, Front Office Supervisor, Duty Manager • Performed duty's of Welcoming, Check-in, Check-out, communication between department and as a Korean Guest Relation officer. • Performed up-selling and cross selling to maximize the resort profit.
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House Keeper
JW Marriott Seoul - Seoul, South Korea
HousekeepingDecember 2015 - January 2016 · 2 months• Delivered services as required by all customers • Ensured all rooms are cared with perfection • Ensured customers laundries arrived on time • Checked stocking levels of amenities and replaced them when appropriate • Notified superiors about any complaints and damages
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Military
Republic of Korean Army - Donghae-si, South Korea
OtherJune 2012 - March 2014 · 1 year and 10 months• Cross trained in managing teams and supporting superiors • Developed high level of multitasking skills • Searching details of possible spying or mining activities from North Korea (Detail oriented) • Worked in highly under-pressure situation • Always taking self responsibility of my own action
Education
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Post graduate diploma
SHMS Swiss Hotel Management School - Leysin, Switzerland
September 2016 - September 2017Learned and hand-on experience on the overall hotel operation and management role. Ability to manage intensive workload within short period of time Demonstration of ability to work with international students
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Bachelor degree
University of British Columbia - Kelowna, Canada
September 2010 - May 2016Major in Management / Minor in Psychology
Languages
4 languages
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Korean
Native or fluent
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English
Full professional
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Japanese
Limited working
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Chinese
Notions
Skills
8 skills
- Dedicated,motivated
- Full commitment
- Full driving license
- Good communication skill
- Hospitality service
- Internationalized
- Open water diver
- Timekeeping
Additional Information
5 informations shared
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Recommendation from Director of Front Office
Luis Brandl from The Dupont Circle Hotel
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Recommendation from Program leader
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