Recommendation from Reservation manager
Jacquelyn Cooper from The Dupont Circle Hotel
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Myung Bo Seo
Brand Ambassador at HRC International
Lives in Seoul, South Korea
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About me
Challenge is always welcome with full of excitement. I have earned a professional attitude towards hospitality with specialization in developing customer-experience, teamwork and profit maximization strategy. I am able to generate innovative ideas from a team, evaluate the actual feasibility and implement the idea to meet changing market trends. Available from July 2019.
Experience
5 years and 10 months
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Brand Ambassador
HRC International - Atlanta, GA, United States
OtherDecember 2018 - Now · 2 years and 2 months -
Front Office Supervisor
The Dupont Circle Hotel, Doyle Collection - Washington, DC, United States
Front Office receptionOctober 2017 - November 2018 · 1 year and 2 months• Empowered to handle any complaints • Consistent high performance on up-selling, membership enrollment, communication • Administrative tasks and reports • Supervise Front Office operations • Training Front Desk Agents Cross trained in reservation and performed communication with third party agents, handle outside/internal reservation inquires, and balancing inventory.
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Front Office Management Trainee
Outrigger laguna Phuket beach resort - Phuket, Thailand
Front Office receptionMarch 2017 - August 2017 · 7 months• Understanding roles of Guest Relation Officer, Guest Service Agent, Bellman, Welcome host, Telephone operator, Front Office Supervisor, Duty Manager • Performed duty's of Welcoming, Check-in, Check-out, communication between department and as a Korean Guest Relation officer. • Performed up-selling and cross selling to maximize the resort profit.
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House Keeper
JW Marriott Seoul - Seoul, South Korea
HousekeepingDecember 2015 - January 2016 · 2 months• Delivered services as required by all customers • Ensured all rooms are cared with perfection • Ensured customers laundries arrived on time • Checked stocking levels of amenities and replaced them when appropriate • Notified superiors about any complaints and damages
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Military
Republic of Korean Army - Donghae-si, South Korea
OtherJune 2012 - March 2014 · 1 year and 10 months• Cross trained in managing teams and supporting superiors • Developed high level of multitasking skills • Searching details of possible spying or mining activities from North Korea (Detail oriented) • Worked in highly under-pressure situation • Always taking self responsibility of my own action
Education
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Master of International Business
SHMS Swiss Hotel Management School [ SEG ] - Switzerland
February 2019 - June 2019Best graduate award for Swiss Hospitality Touch Leadership.
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Hotel Revenue Management Certificate
eCornell | Online Learning by Cornell University
December 2018 - February 2019 -
Post graduate diploma
SHMS Swiss Hotel Management School [ SEG ] - Switzerland
September 2016 - September 2017Learned and hand-on experience on the overall hotel operation and management role. Ability to manage intensive workload within short period of time Demonstration of ability to work with international students
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Bachelor degree
University of British Columbia - Kelowna, Canada
September 2010 - May 2016Major in Management / Minor in Psychology
Languages
4 languages
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Korean
Native or fluent
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English
Full professional
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Japanese
Limited working
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Chinese
Notions
Personal information
Nationalities
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South Korean
Date of birth
December 17th 1992
Driving License
Yes
Skills
8 skills
- Dedicated,motivated
- Full commitment
- Full driving license
- Good communication skill
- Hospitality service
- Internationalized
- Open water diver
- Timekeeping
Additional Information
5 informations shared
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Recommendation from Director of Front Office
Luis Brandl from The Dupont Circle Hotel
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Recommendation from Program leader
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