Myung Bo Seo

Brand Ambassador

HRC International - Atlanta, GA, United States

Front Office Supervisor

The Dupont Circle Hotel, Doyle Collection - Washington, DC, United States

• Empowered to handle any complaints • Consistent high performance on up-selling, membership enrollment, communication • Administrative tasks and reports • Supervise Front Office operations • Training Front Desk Agents Cross trained in reservation and performed communication with third party agents, handle outside/internal reservation inquires, and balancing inventory.

Front Office Management Trainee

Outrigger laguna Phuket beach resort - Phuket, Thailand

• Understanding roles of Guest Relation Officer, Guest Service Agent, Bellman, Welcome host, Telephone operator, Front Office Supervisor, Duty Manager • Performed duty's of Welcoming, Check-in, Check-out, communication between department and as a Korean Guest Relation officer. • Performed up-selling and cross selling to maximize the resort profit.

House Keeper

JW Marriott Seoul - Seoul, South Korea

• Delivered services as required by all customers • Ensured all rooms are cared with perfection • Ensured customers laundries arrived on time • Checked stocking levels of amenities and replaced them when appropriate • Notified superiors about any complaints and damages

Military

Republic of Korean Army - Donghae-si, South Korea

• Cross trained in managing teams and supporting superiors • Developed high level of multitasking skills • Searching details of possible spying or mining activities from North Korea (Detail oriented) • Worked in highly under-pressure situation • Always taking self responsibility of my own action