Myung Bo Seo

Myung Bo Seo

Brand Ambassador at HRC International
Lives in Seoul, South Korea

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About me

Challenge is always welcome with full of excitement. I have earned a professional attitude towards hospitality with specialization in developing customer-experience, teamwork and profit maximization strategy. I am able to generate innovative ideas from a team, evaluate the actual feasibility and implement the idea to meet changing market trends. Available from July 2019.

Experience

5 years and 10 months

  • Brand Ambassador

    HRC International - Atlanta, GA, United States

    Other
    December 2018 - Now · 2 years and 2 months

  • Front Office Supervisor

    The Dupont Circle Hotel, Doyle Collection - Washington, DC, United States

    Front Office reception
    October 2017 - November 2018 · 1 year and 2 months

    • Empowered to handle any complaints • Consistent high performance on up-selling, membership enrollment, communication • Administrative tasks and reports • Supervise Front Office operations • Training Front Desk Agents Cross trained in reservation and performed communication with third party agents, handle outside/internal reservation inquires, and balancing inventory.

  • Front Office Management Trainee

    Outrigger laguna Phuket beach resort - Phuket, Thailand

    Front Office reception
    March 2017 - August 2017 · 7 months

    • Understanding roles of Guest Relation Officer, Guest Service Agent, Bellman, Welcome host, Telephone operator, Front Office Supervisor, Duty Manager • Performed duty's of Welcoming, Check-in, Check-out, communication between department and as a Korean Guest Relation officer. • Performed up-selling and cross selling to maximize the resort profit.

  • House Keeper

    JW Marriott Seoul - Seoul, South Korea

    Housekeeping
    December 2015 - January 2016 · 2 months

    • Delivered services as required by all customers • Ensured all rooms are cared with perfection • Ensured customers laundries arrived on time • Checked stocking levels of amenities and replaced them when appropriate • Notified superiors about any complaints and damages

  • Military

    Republic of Korean Army - Donghae-si, South Korea

    Other
    June 2012 - March 2014 · 1 year and 10 months

    • Cross trained in managing teams and supporting superiors • Developed high level of multitasking skills • Searching details of possible spying or mining activities from North Korea (Detail oriented) • Worked in highly under-pressure situation • Always taking self responsibility of my own action

Education

  • Master of International Business

    SHMS Swiss Hotel Management School [ SEG ] - Switzerland

    February 2019 - June 2019

    Best graduate award for Swiss Hospitality Touch Leadership.

  • Hotel Revenue Management Certificate

    eCornell | Online Learning by Cornell University

    December 2018 - February 2019

  • Post graduate diploma

    SHMS Swiss Hotel Management School [ SEG ] - Switzerland

    September 2016 - September 2017

    Learned and hand-on experience on the overall hotel operation and management role. Ability to manage intensive workload within short period of time Demonstration of ability to work with international students

  • Bachelor degree

    University of British Columbia - Kelowna, Canada

    September 2010 - May 2016

    Major in Management / Minor in Psychology

Languages

4 languages

  • Korean

    Native or fluent

  • English

    Full professional

  • Japanese

    Limited working

  • Chinese

    Notions

Personal information

Nationalities

  • South Korean

Date of birth

December 17th 1992

Driving License

Yes

Skills

8 skills

  • Dedicated,motivated
  • Full commitment
  • Full driving license
  • Good communication skill
  • Hospitality service
  • Internationalized
  • Open water diver
  • Timekeeping

Additional Information

5 informations shared

Connections
Calvin Susanto
Corporate Patient Experience, Service Excellence Curriculum at Siloam International Hospitals
GIANCARLO PASTORE
Amministratore presso CIPAS TM
Subhajit Sikder
Guest Service Associate at Radisson Hotel Group
View 17 connections
Following
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