Recommendation from Reservation manager
Jacquelyn Cooper from The Dupont Circle Hotel
Download the fileChallenge is always welcome with full of excitement. I have earned a professional attitude towards hospitality with specialization in developing customer-experience, teamwork and profit maximization strategy. I am able to generate innovative ideas from a team, evaluate the actual feasibility and implement the idea to meet changing market trends. Available from July 2019.
5 years and 10 months
• Empowered to handle any complaints • Consistent high performance on up-selling, membership enrollment, communication • Administrative tasks and reports • Supervise Front Office operations • Training Front Desk Agents Cross trained in reservation and performed communication with third party agents, handle outside/internal reservation inquires, and balancing inventory.
• Understanding roles of Guest Relation Officer, Guest Service Agent, Bellman, Welcome host, Telephone operator, Front Office Supervisor, Duty Manager • Performed duty's of Welcoming, Check-in, Check-out, communication between department and as a Korean Guest Relation officer. • Performed up-selling and cross selling to maximize the resort profit.
• Delivered services as required by all customers • Ensured all rooms are cared with perfection • Ensured customers laundries arrived on time • Checked stocking levels of amenities and replaced them when appropriate • Notified superiors about any complaints and damages
• Cross trained in managing teams and supporting superiors • Developed high level of multitasking skills • Searching details of possible spying or mining activities from North Korea (Detail oriented) • Worked in highly under-pressure situation • Always taking self responsibility of my own action
Best graduate award for Swiss Hospitality Touch Leadership.
Learned and hand-on experience on the overall hotel operation and management role. Ability to manage intensive workload within short period of time Demonstration of ability to work with international students
Major in Management / Minor in Psychology
4 languages
Korean
Native or fluent
English
Full professional
Japanese
Limited working
Chinese
Notions
Nationalities
South Korean
Date of birth
December 17th 1992
Driving License
Yes
8 skills
5 informations shared
Jacquelyn Cooper from The Dupont Circle Hotel
Download the fileLuis Brandl from The Dupont Circle Hotel
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