Myung Bo Seo

Myung Bo Seo

Brand Ambassador at HRC International
Lives in Seoul, South Korea

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About me

Challenge is always welcome with full of excitement. I have earned a professional attitude towards hospitality with specialization in developing customer-experience, teamwork and profit maximization strategy. I am able to generate innovative ideas from a team, evaluate the actual feasibility and implement the idea to meet changing market trends. Available from July 2019.

Experience

4 years and 11 months

  • Brand Ambassador

    HRC International - Atlanta, GA, United States

    Other
    December 2018 - Now · 1 year and 3 months

  • Front Office Supervisor

    The Dupont Circle Hotel, Doyle Collection - Washington, DC, United States

    Front Office reception
    October 2017 - November 2018 · 1 year and 2 months

    • Empowered to handle any complaints • Consistent high performance on up-selling, membership enrollment, communication • Administrative tasks and reports • Supervise Front Office operations • Training Front Desk Agents Cross trained in reservation and performed communication with third party agents, handle outside/internal reservation inquires, and balancing inventory.

  • Front Office Management Trainee

    Outrigger laguna Phuket beach resort - Phuket, Thailand

    Front Office reception
    March 2017 - August 2017 · 7 months

    • Understanding roles of Guest Relation Officer, Guest Service Agent, Bellman, Welcome host, Telephone operator, Front Office Supervisor, Duty Manager • Performed duty's of Welcoming, Check-in, Check-out, communication between department and as a Korean Guest Relation officer. • Performed up-selling and cross selling to maximize the resort profit.

  • House Keeper

    JW Marriott Seoul - Seoul, South Korea

    Housekeeping
    December 2015 - January 2016 · 2 months

    • Delivered services as required by all customers • Ensured all rooms are cared with perfection • Ensured customers laundries arrived on time • Checked stocking levels of amenities and replaced them when appropriate • Notified superiors about any complaints and damages

  • Military

    Republic of Korean Army - Donghae-si, South Korea

    Other
    June 2012 - March 2014 · 1 year and 10 months

    • Cross trained in managing teams and supporting superiors • Developed high level of multitasking skills • Searching details of possible spying or mining activities from North Korea (Detail oriented) • Worked in highly under-pressure situation • Always taking self responsibility of my own action

Education

  • Master of International Business

    SHMS Swiss Hotel Management School [ SEG ] - Switzerland

    February 2019 - June 2019

    Best graduate award for Swiss Hospitality Touch Leadership.

  • Hotel Revenue Management Certificate

    eCornell | Online Learning by Cornell University

    December 2018 - February 2019

  • Post graduate diploma

    SHMS Swiss Hotel Management School [ SEG ] - Switzerland

    September 2016 - September 2017

    Learned and hand-on experience on the overall hotel operation and management role. Ability to manage intensive workload within short period of time Demonstration of ability to work with international students

  • Bachelor degree

    University of British Columbia - Kelowna, Canada

    September 2010 - May 2016

    Major in Management / Minor in Psychology

Languages

4 languages

  • Korean

    Native or fluent

  • English

    Full professional

  • Japanese

    Limited working

  • Chinese

    Notions

Personal information

Nationalities

  • South Korean

Date of birth

December 17th 1992

Driving License

Yes

Skills

8 skills

  • Dedicated,motivated
  • Full commitment
  • Full driving license
  • Good communication skill
  • Hospitality service
  • Internationalized
  • Open water diver
  • Timekeeping

Additional Information

5 informations shared

Connections
SHADY BANYATA
Management Development at MadePRO
Krisantus Sutrisno
People and Culture Officer at Four Seasons Hotels and Resorts
Subhajit Sikder
Guest Service Associate at Radisson Hotel Group
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