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I came to the Hospitality Industry by conviction. I studied Business Administration at the Complutense University of Madrid and worked initially at Segurosbroker, an online insurance broker.
But I spent hours in front of the computer and was longing for a more human relationship with customers.
I left the routine work and enrolled in Glion's Master of Hospitality Management in Switzerland. From the very beginning I was attracted by the multicultural environment of the students. I was chosen by my classmates as a Class Representative which was associated with management roles with the School Executive board that allowed me to develop my organizational skills, teamwork and public relations.
My first job after leaving Glion was at the Gleneagles Hotel in Scotland where I worked as a waiter for one year. Until then I had done my internship in Rooms Division but to get to know other areas, I joined the Food & Beverage department at the hotel. I also served in the 2014 Golf Ryder Cup that was held in Gleneagles. With great satisfaction, I felt at ease when dealing with guests and enjoyed it very much.
I currently work in the Front Office Department of the Meliá White House in London. I started as a receptionist and now I am in charge of supervising and training all new receptionists who join the department. In 2016, I received a prize from the Hotel for being the receptionist with the highest number of upsellings. Likewise, I have received several personalized comments from satisfied guests on TripAdvisor.
I believe that I have been successful in my resignation to work office and my departure to the Hospitality Industry. Dealing with guests, the dynamism of daily activities, the chance to work worldwide, the opportunity to deliver good service and surprise the guest are some of the ingredients that make this sector very attractive. My priority is to anticipate to the needs of a customer.
5 years and 8 months
Assistant Reception Manager
Taj Hotels - London, United KingdomFront Office receptionAugust 2018 - Now · 1 year and 6 months
Front Office Supervisor
The Landmark London - London, United KingdomFront Office receptionJune 2018 - August 2018 · 3 months
Reception Departmental Trainer & Administrator
Meliá White House - London, United KingdomOtherJanuary 2017 - May 2018 · 1 year and 5 months
Motivate the team in achieving goals and lead them in delivering exceptional customer service in line with the brand standards. Support and promote the personal development of all Front Office employees by monitoring their progress and suggesting the appropriate monthly trainings.
Front Desk Receptionist
Meliá White House - London, United KingdomFront Office receptionDecember 2015 - December 2016 · 1 year and 1 month
Responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel´s vision and values on customer satisfaction
The Ritz London - London, United KingdomEventsJuly 2015 - December 2015 · 6 months
Responsible for the preparation of the private dining rooms and equipment prior to service, ensuring that it consistently operates to a five star standard
The Gleneagles Hotel - Perth, United KingdomF&B serviceJune 2014 - June 2015 · 1 year and 1 month
Offer guests an excellent informal dining experience by providing food and beverage service to restaurant standards Worked as staff during the 2014 Edition of the Ryder Cup Golf Tournament held at Gleneagles
Postgraduate Diploma in Hospitality Administration
Glion Institute of Higher Education - Glion-sur-Montreux, SwitzerlandJune 2013 - June 2014
Bachelor in Business Administration
CUNEF (Universidad Complutense) - Madrid, SpainOctober 2003 - June 2009
Native or fluent
- Effective teamwork
- Excellent guest relation
- Good team leader
- Great customer service
- Handling guest complaint
- Hotel Opera PMS System
- Microsoft office skills
- New ideas