Nacho Ramos Valido

Nacho Ramos Valido

Assistant Reception Manager at Taj Hotels
Lives in London, United Kingdom

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About me

I came to the Hospitality Industry by conviction. I studied Business Administration at the Complutense University of Madrid and worked initially at Segurosbroker, an online insurance broker.
But I spent hours in front of the computer and was longing for a more human relationship with customers.

I left the routine work and enrolled in Glion's Master of Hospitality Management in Switzerland. From the very beginning I was attracted by the multicultural environment of the students. I was chosen by my classmates as a Class Representative which was associated with management roles with the School Executive board that allowed me to develop my organizational skills, teamwork and public relations.

My first job after leaving Glion was at the Gleneagles Hotel in Scotland where I worked as a waiter for one year. Until then I had done my internship in Rooms Division but to get to know other areas, I joined the Food & Beverage department at the hotel. I also served in the 2014 Golf Ryder Cup that was held in Gleneagles. With great satisfaction, I felt at ease when dealing with guests and enjoyed it very much.

I currently work in the Front Office Department of the Meliá White House in London. I started as a receptionist and now I am in charge of supervising and training all new receptionists who join the department. In 2016, I received a prize from the Hotel for being the receptionist with the highest number of upsellings. Likewise, I have received several personalized comments from satisfied guests on TripAdvisor.

I believe that I have been successful in my resignation to work office and my departure to the Hospitality Industry. Dealing with guests, the dynamism of daily activities, the chance to work worldwide, the opportunity to deliver good service and surprise the guest are some of the ingredients that make this sector very attractive. My priority is to anticipate to the needs of a customer.

Experience

5 years and 8 months

  • Assistant Reception Manager

    Taj Hotels - London, United Kingdom

    Front Office reception
    August 2018 - Now · 1 year and 6 months

  • Front Office Supervisor

    The Landmark London - London, United Kingdom

    Front Office reception
    June 2018 - August 2018 · 3 months

  • Reception Departmental Trainer & Administrator

    Meliá White House - London, United Kingdom

    Other
    January 2017 - May 2018 · 1 year and 5 months

    Motivate the team in achieving goals and lead them in delivering exceptional customer service in line with the brand standards. Support and promote the personal development of all Front Office employees by monitoring their progress and suggesting the appropriate monthly trainings.

  • Front Desk Receptionist

    Meliá White House - London, United Kingdom

    Front Office reception
    December 2015 - December 2016 · 1 year and 1 month

    Responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel´s vision and values on customer satisfaction

  • commis waiter

    The Ritz London - London, United Kingdom

    Events
    July 2015 - December 2015 · 6 months

    Responsible for the preparation of the private dining rooms and equipment prior to service, ensuring that it consistently operates to a five star standard

  • Waiter

    The Gleneagles Hotel - Perth, United Kingdom

    F&B service
    June 2014 - June 2015 · 1 year and 1 month

    Offer guests an excellent informal dining experience by providing food and beverage service to restaurant standards Worked as staff during the 2014 Edition of the Ryder Cup Golf Tournament held at Gleneagles

Education

  • Postgraduate Diploma in Hospitality Administration

    Glion Institute of Higher Education - Glion-sur-Montreux, Switzerland

    June 2013 - June 2014

  • Bachelor in Business Administration

    CUNEF (Universidad Complutense) - Madrid, Spain

    October 2003 - June 2009

Languages

2 languages

  • Spanish

    Native or fluent

  • English

    Full professional

Personal information

Nationalities

  • Spanish

Skills

11 skills

  • Effective teamwork
  • Excellent guest relation
  • Good team leader
  • Great customer service
  • Handling guest complaint
  • Hotel Opera PMS System
  • Microsoft office skills
  • multitasker
  • New ideas
  • Self-organization
  • Staff-training
Following
Glion Institute of Higher Education
Glion-sur-Montreux, Switzerland
The Dixon Autograph Collection
London, United Kingdom
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