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Skillful passionate about tourism, with an expertise of 10 years+ in sales and customer relations, I enjoy working in a multicultural environment. Dynamic, organized and gifted with a flawless presentation, my ambitions are constantly driven by the search of a shared innovation, collective advancement and constant improvement.
Air France - Paris, FranceOtherMarch 2007 - Now
Customer care, information and travel management through all areas of passenger services (check in, lobby, gate, luggage and assistance), and airport irregularities’ treatment, management of clientele needing priority assistance (unaccompanied minors, seniors, reduced mobility customers).
Commercial assistant trainee “Meetings & Events”
Terrass’’ Hotel - Paris, FranceOtherApril 2015 - August 2015
Development of a new offer (following the 6-months closing for renovations), production of customized sales proposals, quotes & invoices, animation of weekly meetings with key departments, complete tours of the facility with the customer, management of the customer file, quality control of services (conformity to specifications), events coordination.
Online travel agent & customer service
Expedia.fr / Voyages SNCF.com - Paris, FranceOtherJanuary 2004 - January 2007
Handling customer files (customer support), online sales, processing aftersales claims (customer service, supplier’s contacts, and compensation).
Counter sales representative
Hertz - Paris, FranceOtherJanuary 2003 - January 2004
Settling car rental contracts, advising customers on Hertz products (cards, rates, car categories), vehicles checkout (agency return), inventories controls, flows daily reports.
MBA “International Tourism & Luxury Hospitality Management”
CMH Paris - Centre de Management Hôtelier International - Paris, FranceAugust 2014 - August 2015
Tourism Technical Undergraduate Degree
Lycée Régional Hôtelier et de Tourisme De Nice | Paul Augier - Nice, FranceAugust 1997 - May 1999
Economic and Social Sciences High school Degree
Lycée Bristol - Cannes, FranceAugust 1994 - May 1997
FrenchNative or fluent100%
- Amadeus GDS
- B2B Sales
- Microsoft Office