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Sandals Halcyon Beach Resort - Castries, Saint LuciaFront Office conciergeFebruary 2016 - July 2016
- Working experience as a concierge and butler - Assisting guests with vacation planning and reservations - Understand customer’s needs and provide them with personalized solutions - Assisting wedding consultant with wedding preparation process, decorating venues
Hotel Cascais Mirage - Cascais, PortugalF&B serviceFebruary 2015 - July 2015
- Cross-training programme in F&B Department - Working experience in buffet, fine dining, room service, bar and banqueting - Experience of work as a hostess - Supervised and assisted new trainees - Handling customer requests and complaints
BA in Hospitality and Events Management
SHMS Swiss Hotel Management School - Leysin, SwitzerlandFebruary 2017 - Now
Swiss Higher Diploma in Hospitality and Events Management
SHMS Swiss Hotel Management School - Leysin, SwitzerlandSeptember 2014 - February 2017
Anglo-Russian School - Moscow, RussiaSeptember 2012 - May 2014
RussianNative or fluent100%