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Reservations & Revenue Manager & Deputy Front Office Manager
Mirotel Hotel - Novosibirsk, RussiaFront Office receptionNovember 2016 - Now · 2 years and 1 month
Key Responsibilities: Developing, monitoring, and adjusting sales and pricing strategies, providing critical analysis of strategies, room's statistics and demand factors, maintaining distribution channel data integrity, analyzing independently and determining whether hotel is effectively marketing itself across electronic distribution channels, overseeing the online manager, responsible for online channel management and online marketing promotions, monitoring competitive pricing and understanding impact of relative pricing decisions on property performance, ensuring Best Rate Guarantee Compliance and maintaining Rate Parity Agreements with Third Party Partners, complete understanding of hotel PMS (Fidelio), providing hotel team with regular updates on hotel performance at minimum to include market share, market segmentation, channel metrics, etc., leading the property’s monthly Revenue Management/Forecast Meeting, working with Sales and Marketing Team to develop a strategic sales plan, managing the Reservations Department to meet and exceed budgeted targets, developing the Reservations Team to ensure the constant delivery of excellent Guest and customer service etc. Scheduling the Front Office staff, supervising workloads during shifts, evaluating the job performance of each front office employee, maintains working relationships and communicates with all departments, verifying that accurate room status information is maintained and properly communicated, resolving guest problems quickly and efficiently, maintaining a professional and high quality service oriented environment at all times.
Front Desk Administrator
Domina Hotel - Novosibirsk, RussiaFront Office porterNovember 2015 - October 2016 · 12 months
Key Responsibilities: Greeting walk-in guests and guests with reservations when they arrive at the front desk, refering guests to local amenities and venues, answering the phone at the front desk to respond to current and prospective guests’ needs, booking reservations for individuals, families and groups as required, communicating guests’ requests and complaints to the appropriate department, preparing bills and taking payments, dealing with special requests from guests (booking flights or storing valuable items).
Executive Lounge coordinator & Room Service supervisor
Novosibirsk Marriott Hotel - Novosibirsk, RussiaF&B serviceApril 2014 - November 2014 · 8 months
Duties in Room Service: Observing and evaluating staff members and work procedures to ensure quality standards and service, assigning duties and responsibilities to employees in accordance with work requirements, performing personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets, recommending measures for improving work procedures and worker performance to increase service quality and enhance job safety. Duties in Executive Lounge: Taking good care of the guest and being sure to maintain the cleanliness of their table, ensure all relevant SOP’s are adhered to ensure consistent levels of services are maintained at all times, creating work schedules.
Front Office trainee (Internship)
Le Grand Bellevue Gstaad - Saanen, SwitzerlandFront Office receptionDecember 2013 - March 2014 · 4 months
Bar trainee (Internship)
Zürich Marriott Hotel - Zürich, SwitzerlandF&B serviceJuly 2011 - December 2011 · 6 months
Bachelor of Arts in Hospitality Business Management
Washington State University, School of Hospitality Business ManagementJanuary 2011 - December 2013
Bachelor of International Business in Hotel and Tourism Management
César Ritz Colleges Switzerland - Lucerne, SwitzerlandJanuary 2011 - December 2013
RussianNative or fluent100%
- Fidelio PMS
- Guest service oriented
- Opera PMS
- VIP Guests