Nadim Moussa

Nadim Moussa

Personal Assistant at Royal Private Palace
Lives in Mecca, Saudi Arabia
over 6 months ago

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About me

Looking for the next big challenge ...

Experience

7 years and 7 months

  • Personal Assistant

    Royal Private Palace - Mecca, Saudi Arabia

    Administration & General
    May 2015 - Now · 3 years and 10 months

     Welcomes guests & customers by greeting them, in person or on telephone; answering / directing inquiries.  Handling day to day activities in co-ordination with internal/external departments for smooth operations.  Strategically book/manage the personal calendar, scheduling appointments, managing to-do, travel arrangements.  Proactive management of the diary together with arranging business meetings and social engagements and managing travel arrangements and overseas conference calls.  Plans, coordinates and ensures the schedule is followed and respected. Acting as "gatekeeper" and "gateway", creating win-win situations for direct access to the time and office. Receiving all internal and external phone calls, screening and processing them appropriately.  Reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.  Working closely and effectively with the Operation Manager to be well informed of upcoming commitments, responsibilities, and other pertinent activities and events, following up appropriately. Acting as a "focal point," having a sense for issues taking place in the environment and keeping the concerned updated.  Arranging Pitches, motivational / business meetings for company including staff from other regions.  Supervising office and assuring administrative efficiency in scheduling; internal and external meeting preparation and follow-up, including travel logistics and expense reporting; internal and external communications and relations with other organizations.

  • Housekeeping Supervisor

    The Smallville Hotel - Beirut, Lebanon

    Housekeeping
    May 2014 - May 2015 · 1 year and 1 month

    • Prepared daily room reports and followed up on the room status through the day   • Checked the Director Of Housekeeping e-mails and assignments & followed up constantly • Followed up on daily projects with the room attendant in my section ensuring all the tasks in the room are being covered weekly • Checked the room attendant linen and amenities pantries and caddies, followed on the room readiness for the front office in my section. • Monitored the attendant’s productivity and performance as well as the inventory of each one    • Worked closely with each attendant to make sure proper cleaning of guest rooms and public areas is being conducted according to schedule     • Reported all the minor and major incident or behavior to the Executive Housekeeper & implemented corrective action

  • Housekeeping Supervisor

    Radisson BLu Hotel - Beirut, Lebanon

    Housekeeping
    January 2013 - April 2014 · 1 year and 4 months

    • Attended daily briefings, distributed room reports. Checked Opera as well as the agents hygiene & grooming • Decorated the guest room ahead of the arrival in case of honeymoon, birthday party  • Reported any complaint to the AEH & worked closely on solving it • Monitored the chemicals and linen consumption through weekly inventories    • Filled daily agent performance sheet and rewarded the best performer by declaring him/her employee of the month  • Conducted on job trainings when necessary and made sure that the housekeeping policies and procedures are being applied correctly

  • Housekeeping Supervisor

    Crowne Plaza Hotel - Beirut, Lebanon

    Housekeeping
    August 2011 - December 2013 · 2 years and 5 months

    • Delivered daily morning briefing, updated the agents on the operation, occupancy or any VIP arrival  • Monitored the system, filled discrepancy sheet, followed up on the system and updated the agents on any Check out or Arrival    • Conducted the Iclean training program for the agents to abide by which increase rooms cleanliness by 25% • Came up with the departmental reward system based on the agent’s results gathered from the guest comments upon check out • Spot checked members thoroughly ensuring the policies and procedures are followed

Education

  • la sagesse university with the academic certification of ecole hoteliere de lausanne

    October 2008 - August 2011

Languages

3 languages

  • Arabic

    Native or fluent

  • English

    Native or fluent

  • French

    Native or fluent

Skills

9 skills

  • A team player
  • Data analysis
  • Effective listening skill
  • Fast typing
  • Great customer service
  • Quality focus
  • Quick problem solver
  • Service excellence
  • Telephone skills
Connections
Lorenzo Baldi
Laundry Supervisor at JW Marriott Austin
Sean Ralph
International HR Research Consultant at LATZER ASSOCIATES GROUP GmbH
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
View 43 connections
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