Najimuddin Molla

Najimuddin Molla

Executive Housekeeper at HII
Lives in Kolkata, India
over 6 months ago

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Profile Summary:

An enthusiastic professional with 10 years of experience in Housekeeping, Customer Satisfaction & Grievance Management and Hygiene Management.
Hands on experience in answering customer questions, addressed complaints or fulfills specific requests in a timely and polite manner.
Took pride in high quality work by following detailed room task checklists.
Successful at motivating staff through clear communication and outstanding organizational skills.
Exposure in conducting training of new employees and in-service training of other employees to explain company policies and housekeeping work procedures.
Experienced in prepared reports concerning room occupancy, payroll expenses and department expenses.
A keen communicator with honed interpersonal, problem solving and analytical skills.

Experience

  • Executive Housekeeper

    HII - Kolkata, India

    Housekeeping
    July 2017 - Now · 1 year and 7 months

  • Assistant Executive Housekeeper

    Seychelles Island Hotels and Resorts, Seychelles - Victoria, Seychelles

    Housekeeping
    July 2014 - June 2017 · 2 years and 12 months

  • Housekeeping Supervisor

    InterContinental Hotel and Resorts (IHG) - Abu Dhabi, United Arab Emirates

    Housekeeping
    July 2010 - June 2014 · 3 years and 12 months

  • Housekeeper

    Al-Salam International Hospiatal - Bneid Al Qar, Kuwait

    Housekeeping
    September 2008 - June 2010 · 1 year and 10 months

Education

  • Diploma in Hospitality Management

    Frankfinn Institute of Air Hostess Training - Kolkata, India

    February 2007 - September 2008

  • Bachelor Degree(B.A)

    University of Calcutta - Kolkata, India

    March 2004 - February 2007

Languages

  • Hindi
    Native or fluent
    100%
  • Bengali
    Native or fluent
    100%
  • Urdu
    Native or fluent
    100%
  • English
    Full professional
    80%
  • French
    Limited working
    40%

Skills

  • Budgeting, forecasting, and financial planning
  • Grievance Management
  • Guest Service, Room Service Management.
  • Housekeeping Team Managing, Motivate and Leading
  • Hygiene Management
  • laundry management
  • Reporting and Documentation
  • Statutory compliance and co-ordination
  • Training and development of Employees
Connections
Bertin Berkmanse
Student from University of Madras
Kinga Simon
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Chukwuebuka Omenife
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View 31 connections
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