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An enthusiastic professional with 10 years of experience in Housekeeping, Customer Satisfaction & Grievance Management and Hygiene Management.
Hands on experience in answering customer questions, addressed complaints or fulfills specific requests in a timely and polite manner.
Took pride in high quality work by following detailed room task checklists.
Successful at motivating staff through clear communication and outstanding organizational skills.
Exposure in conducting training of new employees and in-service training of other employees to explain company policies and housekeeping work procedures.
Experienced in prepared reports concerning room occupancy, payroll expenses and department expenses.
A keen communicator with honed interpersonal, problem solving and analytical skills.
HII - Kolkata, IndiaHousekeepingJuly 2017 - Now · 1 year and 7 months
Assistant Executive Housekeeper
Seychelles Island Hotels and Resorts, Seychelles - Victoria, SeychellesHousekeepingJuly 2014 - June 2017 · 2 years and 12 months
InterContinental Hotel and Resorts (IHG) - Abu Dhabi, United Arab EmiratesHousekeepingJuly 2010 - June 2014 · 3 years and 12 months
Al-Salam International Hospiatal - Bneid Al Qar, KuwaitHousekeepingSeptember 2008 - June 2010 · 1 year and 10 months
Diploma in Hospitality Management
Frankfinn Institute of Air Hostess Training - Kolkata, IndiaFebruary 2007 - September 2008
University of Calcutta - Kolkata, IndiaMarch 2004 - February 2007
HindiNative or fluent100%
BengaliNative or fluent100%
UrduNative or fluent100%
- Budgeting, forecasting, and financial planning
- Grievance Management
- Guest Service, Room Service Management.
- Housekeeping Team Managing, Motivate and Leading
- Hygiene Management
- laundry management
- Reporting and Documentation
- Statutory compliance and co-ordination
- Training and development of Employees