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To work with a company that offers a consistently positive environment to learn new technologies in computer science and information systems and delivering a world class customer service support whilst contributing my expertise in ICT Management for organizational and personal growth.
Online Marketing Executive(Intern)
Ezdan Hotel - Doha, QatarSales & MarketingJune 2018 - Now · 7 months
Creating, managing and executing social media calendar Creating reports from analytics such as video views, post reach, open rates and emails Developing creative engaging content for all social media platforms (Facebook, Instagram, and Twitter) Supporting marketing manager in the delivery of all planned campaigns Photography during events Performing other duties as assigned.
SAP Basis Officer
Twenty Third Century Systems - Harare, ZimbabweITApril 2017 - June 2018 · 1 year and 3 months
o Installed of SAP systems o Started and stopped SAP instances o Monitored systems for performance and health issues o User administration and authorizations o Backup operations for systems o Updated SAP kernels o Backup operations for SAP systems o Applied SAP add-ons and support packages o Request and Transport Management systems o Assisted with end-user training and password policies
Online Customer Care Executive
Vodafone Ghana - Accra, GhanaCustomer ServiceSeptember 2015 - April 2017 · 1 year and 8 months
o Handled customer queries via email and social media (Facebook, Twitter, Livechat, etc.) o Researched on required customer queries using available tools o Managed and resolved customer complaints o Regularly informed customers about products and services to keep them abreast o Identified and escalated priority issues for prompt resolution o Routed calls to appropriate teams for customer support o Followed up customer calls where necessary o Documented all call information according to standard operating procedures o Provided directory services to customers o Directed requests and unresolved issues to designated teams o Recorded details of queries, comments, and complaints from customers
Service Desk Personnel/Support
Ghana National Petroleum Corporation - Accra, GhanaITOctober 2014 - August 2015 · 11 months
o Installed and configured computer hardware operating systems and applications o Offered first level helpdesk support to staff including responding to help telephone and maintained accurate problem register. o Developed and implemented a system of helpdesk inventory/ticketing on all reported requests/issues to ensure prompt turnaround time o Assisted staff by taking them through series of actions either face-to-face or over the telephone o Troubleshooting system and network problems, diagnosed and resolved hardware/software faults. o Set up new user accounts and profiles and resolved password related issues. o Logged and processed support calls o Installed and configured computer hardware, software, networks, printers, and scanners. o Obtained replacement or specialist components, fixtures or fittings. o Managed stocks of equipment and other supplies. o Undertook additional assignments as assigned by Supervisor
Bachlor of Science in Computer Science and Information Systems
Datalink University College - Tema, GhanaJune 2010 - August 2014
A study in Computer Science and Information Systems.
EnglishNative or fluent100%
- Attentive to details
- Excellent written and verbal communication skills
- Good analytical skills
- Good team player
- Microsoft Suite
- Social media savyy
- Strong customer service