Nastassja Lesaffre

Nastassja Lesaffre

Front Office Receptionist / Reservation / Guest relations at Hôtel Heritage Relais & Châteaux
Lives in Bruges, Belgium
over 6 months ago

Join Hosco and view Nastassja's full profile, it's free !


As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on hosco.plus
Join us

Experience

  • Front Office Receptionist / Reservation / Guest relations

    Hôtel Heritage Relais & Châteaux - Bruges, Belgium

    Front Office reception
    January 2018 - Now · 11 months

    Check-in, check-out, manage the various customer complaints, take reservations and check those to come, facilitate the customer stays and respond to all requests or problems, valet, concierge, cashier, management of dislodgements, allocation of rooms, upselling, exchange of currencies, data base management, training of trainees, organization of customer stays with TOs, prepare the VIP 's arrival, management of R & C commissions, management of TO invoices at the end of the month.

  • Trainee Assistant GM / Meeting & Events / Assistant FO Manager

    Novotel - Mâcon, France

    Reservations
    June 2017 - December 2017 · 7 months

    Assistant GM Assist the manager on a day-to-day basis: manage of incoming messages, establish GM’s memos and PowerPoint, making reports/budgets, monthly provisions, monitoring and improving the customer experience, replacement of the executive assistant during her holidays, dealing with all meeting & event enquiries, draw up contracts, insert rooming-list in the system, update payment instructions and enter important information relevant to the group (creation of BEO), assist in the liaison with clients from the booking to their time at the hotel. Assistant FO Manager Trainee Check-in and check-out guests according the procedures and throughout their entire stay, establish month schedules and contracts, maintain bank and handle cash according to hotel policies and procedures, handling reservations, PCI DSS training, handle groups and tour operators requests until their venue (pro-forma, function sheets…), ensure the highest level of customer service, strive to improve service performance, handling and managing customer complaints, tracking e-reputation on TripAdvisor and TrustYou Survey, agency commissions

  • Internship

    Rocco Forte Hotels - Hotel Amigo - Brussels, Belgium

    Finance/Accounting
    April 2016 - August 2016 · 5 months

    - Account receivable : replacement of the account receivable, generate and send out invoices, match and process credit card payments, check every day the bank statement, deal with customers’ contestation concerning a charge on their credit card and any other requests, charge and refund credit cards, manage city ledgers, reminder clients, update and sent the statement of travel companies - Account payable : creation of supplier forms, data entry in Navision (accounting software) - Cost control

  • Internship

    Gourmet restaurant and hotel by Anne-Sophie PIC - Lyon, France

    Rooms division
    September 2015 - January 2016 · 5 months

    Three star michelin restaurant and Relais & Chateaux hotel of 18 rooms. During my internship, I was responsible for the billing and collecting payments at the gourmet restaurant. Checking guests in and out according to the hotel standards, guests compiling, guests accounts and fulfilling administrative duties. Handling reservation enquiries for Brasserie, Hotel and the Michelin 3 star Acknowledging regular guests and VIP’s and their requirements.

  • Waiter at the applicatio restaurant

    Les Saisons - Écully, France

    F&B service
    June 2015 - July 2015 · 2 months

    Waiter: Setting up and maintaining the general view of the restaurant’s dining room using the “French service” method , Assisting the ban-quet service department. Room clerk during the finals of the MOF Sommelier (Meilleur Ouvrier de France/Best craftsman of France)

  • Wine service

    Gala de clôture du Bocuse d'Or 2015 - Lyon, France

    Events
    January 2015 - January 2015 · 1 month

    Serving the wine to customers in a defined zone for the Bocuse d’Or candidates, the organizers and the Chefs.

Education

  • Bachelor's degree in International Hospitality and F&B Management

    Institut Paul Bocuse - Écully, France

    August 2014 - July 2017

  • Licence professionnelle en gestion et management international de l'hôtellerie et restauration

    Université Jean Moulin Lyon 3 - Lyon, France

    August 2014 - July 2017

  • High School

    J-F Armorin - Le Crest, France

    August 2013 - June 2014

    Obtention du Baccalauréat ES (mention bien)

Languages

  • English
    Native or fluent
    100%
  • French
    Native or fluent
    100%
  • Dutch
    Full professional
    80%
  • Spanish
    Limited working
    40%
  • German
    Notions
    20%
Connections
Jeanne Guériaux
Talent Search Executive at hosco Talent Search - A division of hosco
Morgane Herbreteau
Assistant F&B Manager (trainee) chez Intercontinental Bora Bora Resort Thalasso & Spa
Mohamed Idam
Front Office Supervisor at Mövenpick Hotel Jumeirah Beach
View 8 connections
Following
Taj Dubai
Dubai, United Arab Emirates
Other members
Valentine Abbar
Antwerp, Belgium
Insu Kim
Bruges, Belgium
Constance JONCOUR
Brussels, Belgium
Carole Lionet
Barcelona, Espagne
Aymeric Rocher
Lyon, France
View 328415 members