Natalia Garcia

Natalia Garcia

Reservations and Guest Relations Manager at Stay U-nique
Lives in Barcelona, Spain

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About me

Hi there. I am Natalia García and I am 23 years old. I studied a degree of Tourism Hospitality and International Hotel Management. Therefore I want to gain experience in this big sector because I would like to keep learning and growing.

I have varied skills and the ability to work with people. I am currently working as a reservations and customer service agent from a rental apartment's company. Furthermore, as I am studying Tourism, I would like to improve my languages level.

I work well under pressure. I am flexible, ambicious, punctual, efficient and also I have a lot of ideas and enthusiasm. In addition, I am comfortable working as a part of a team because I have ability to relate to each other.

Experience

3 years and 7 months

  • Reservations and Guest Relations Manager

    Stay U-nique - Barcelona, Spain

    Reservations
    March 2019 - Now · 1 year and 6 months

    Responsible for making sure the best service is delivered to the guest. To manage and monitoring booking policies and procedures, coaching and training. Keeping in contact with customers via different channels. Setting up and oversee all operations to ensure guest satisfaction as well as the company environment and creating workflow. Solving customers complaints by following the standards.

  • Event hostess

    Eventis - Barcelona, Spain

    Events
    January 2017 - March 2019 · 2 years and 3 months

    The main tasks were to attend fairs, congresses and events. Taking care, collecting and guiding customers, organizing data and sharing information.

  • Reservations Trainee

    H10 Hotels - Barcelona, Spain

    Reservations
    June 2017 - November 2017 · 6 months

    Was in charge of the management of the hotel reservations and groups, closing sales, quotations, customer service giving support with calls and mails at H10 Casanova Hotel.

Education

  • Erasmus+ Hotel and Event Management

    Tio University of Applied Sciences - Utrecht, Netherlands

    September 2018 - January 2019

    Hospitality and Tourism Management Module

  • Tourism & International Hotel Management degree

    EUROAULA Tourism School Barcelona - Barcelona, Spain

    September 2015 - June 2019

    Degree in Tourism & International Hotel Management

  • High School

    Centre Escolar Valldaura - Barcelona, Spain

    September 2013 - June 2015

    Baccalaureate degree in Social Sciences.

  • GCSE

    Centre Escolar Valldaura. ESO

    September 2009 - June 2013

  • Primary School

    Centre Escolar Valldaura - Barcelona, Spain

    September 2003 - June 2009

    Equivalent to UK GCE

Languages

5 languages

  • Catalan

    Native or fluent

  • Spanish

    Native or fluent

  • English

    Full professional

  • French

    Professional working

  • Dutch

    Notions

Personal information

Nationalities

  • Spanish

Date of birth

May 05th 1997

Skills

15 skills

  • Amadeus
  • Ambicious
  • Attentive
  • Creative
  • Efficient
  • Hardworking
  • Motivated
  • multi-skilled
  • Organised
  • Patient
  • Polite
  • Punctual
  • Reliable
  • SAP
  • Teamwork
Connections
Rajmilan Poudel
Co-Founder at Hospitality Bridge
Laura Barrero
Becario en Esade
Estefania Pallàs
In-Room Dining Server at Celtic Manor Resort
View 183 connections
Following
Stay U-nique
Barcelona, Spain
Other members
Mohamed MOUTAA
Ferney-Voltaire, France
Geoffrey Musera
Nairobi, Kenya
Andrei Kuchukhidze
Georgia, VT, United States
Fairoza Tippens
Cape Town, South Africa
View 228909 members
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