Natalia Mallison

Natalia Mallison

Guest Relation Officer at Atlantica Hotels and Resorts
Lives in London, United Kingdom

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About me

Please find attached to this email, a copy of my CV, for your kind consideration. I feel I would be an excellent candidate for some of offered vacancy’s as it closely matches my skills and experience.
With experience in extensive diary management, the ability to organise any travel requirements, run events and other high profile activities, I feel able to effectively assist and provide support .
Having worked in fashion/ customer services industry over the last 10 years I have a demonstrable understanding of the requirements andimplication of working with a variety of high net worth figures and can exercise compassion, assertiveness and remain utterly confidential when situations demand.
I have strong administration, IT and communications skills and I am also able to contribute to creative projects having co- ordinated marketing, communication and event activities in previous roles.
I am confident in my ability to exhibit the skills and attributes needed to make a success and to contribute to a fast paced and highly creative organisation.
I am looking for a role that will really challenge me and will allow me to strengthen my current skill set while developing my potential to take on new tasks. I thrive in a busy commercial environment while also being able to work creatively with a team or my own projects.
I’m looking forward to hearing from you soon.

Sincerely

Natalia Mallison

Experience

6 months

  • Guest Relation Officer

    Atlantica Hotels and Resorts - Kos, Greece

    Guest Relations
    May 2018 - October 2018 · 6 months

    Ensure good coordination and communication within all departments and hotel manage • Follow guest correspondence and handle guest’s complaints, in cooperation with Hotel Manager. • In-house CSQ’s Analysis and feedback. • Take care of Educational and Inspection Visits, • Special care of guests’ weddings, anniversaries and birthdays. • Excellent communication with TO REPS. • Attend major guest’s/group’s arrivals/assist on check in. • Attend major guest’s/group’s departures- see off • Ensure special care to repeaters, VIP gusts and loyalty Card members. • Excellent knowledge of product specifications and directives along with the contractual obligations. • Organize ant attend management Cocktail. • Liaise with TO/Hotel Entertainment Manager, organize and follow up local acts. • In-house promotion/advertisement of hotel services, facilities and events. • Assist the FB Manager in Special Events and Banquet sales and organization. • Attend TO welcome meetings and brief guests on hotel services & facilities.

Education

  • SPGUP

    September 1994 - June 1999

Languages

2 languages

  • English

    Native or fluent

  • Russian

    Native or fluent

Personal information

Nationalities

  • British

Date of birth

December 10th 1976

Driving License

Yes

Connections
Christian Cargouet
CEO at F&B Service Training International at F&B Service Training International (FBSTI)
Subhajit Sikder
On Job Training at Radisson Blu Hotel (RHG)
Filippo Meloni
Chef de rang at Bulgari Resorts
View 26 connections
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