Natalia Nikopoulou

Assistant Housekeeping Manager at SANI &IKOS Group of Hotels and Resorts
Lives in Athens, Greece

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About me

I am an efficient recent college graduate (BA (Hons) International Hospitality and Tourism Management) from Cardiff University. During the course of my academic career, I also managed to accrue nearly 2 years of work experience. I had the privilege of working for SANI & IKOS Group of Hotels and Resorts in an Assistant Housekeeping Manager role, where I learned valuable professional skills such as hospitality management, customer satisfaction and member development. In both my academic and professional life, I have been consistently praised as hard - working by my professors and peers. Whether working on academic, extracurricular or professional projects, I apply problem – solving, teamwork and management skills, which I hope to leverage into the Housekeeping Assistant Manager role at your company.

After reviewing my resume, I hope you will agree that I am the type of competent and competitive candidate you are looking for. I look forward to elaborating on how my specific skills and abilities will benefit your organization. Please contact me at +306984478042 or via email at nikopouloun@hotmail.gr to arrange for a convenient meeting time.

Experience

8 years

  • Assistant Housekeeping Manager

    SANI &IKOS Group of Hotels and Resorts - Thessaloniki, Greece

    Room Division Management
    April 2017 - Now · 7 years

    Duties and responsibilities were as follows: • Supervision and coordination the activities of room attendant, house attendant, public area cleaners and floor supervisors. • Assistance in the managing and directing of the day–to–day operations of all Housekeeping and laundry functions. • Assuming the responsibility of Executive Housekeeper on her absence • Supervision on housekeeping staff to maintain the facility clean, organized and neat • Planning and allocating daily workload to housekeeping staffs based on guest count • Obtaining list of vacant rooms to be cleaned immediately and list of prospective checkouts in order to prepare work assignments • Experience with turn down service and special needs of VIP guests • Ensuring that staff follow housekeeping policies and safety and sanitation standards • Ensuring that rooms, hallways and other facility areas are well maintained according to brand standards • Scheduling cleaning for lobby area, public restrooms, hallways, entrances, elevators • Scheduling cleaning of all meeting rooms after a completed function • Scheduling deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of windows, etc. • Addressing guest complaints and inquiries in timely and professional manner • Ensuring that staff use the cleaning chemicals and supplies safely according to OSHA standards • Ensuring that all cleaning chemicals are properly labeled with usage instructions • Assisting in supporting waste management, recycling and other environmental safety programs • Educating staff about company policies, procedures and operations • Order and stock adequate supplies to avoid shortage and excess • Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel

  • floor superrvisor

    Metropolitan Hotel - Athens, Greece

    Room Division Management
    May 2015 - September 2015 · 5 months

    Floor supervisor Metropolitan Hotel Athens, Greece Duties and responsibilities as follows: • Responsible for smooth operation of the floor assigned. • Supervise Room Attendants • Organises and facilitates the room making process. • Daily allocation of rooms and deep cleaning tasks to team members. • Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor. • Check the occupied and departure rooms, giving special attention to guest needs. • Ensure that the entire operation is performed as per the laid down standards. • Manage guests requests, including VIP amenities and communicating them to the relevant team members • Routine inspection of guest bedrooms to ensure they meet standards. • Aware of all room categories and amenities. • Achieve positive outcomes from guest queries in a timely and efficient manner • Carry out lost and found procedures. • Report maintenance issues to Maintenance/Engineering Department. • Represent the needs of the team to others in the hot

  • TRAINEE

    Bulgari Hotels &Resorts; Milan - Milan, Italy

    F&B service
    March 2014 - August 2014 · 7 months

    Food and Beverage Trainee Bulgari Hotels &Resorts; Milan, Italy My duties and responsibilities as follows: a. Waitress (3 months) • Greet guests and present them with the menu. • Inform guests about the special items for the day and menu changes if any. • Suggest food and beverages to the guest and also try to upsell. • Take food and beverage orders from the guests on the order taking pads or on the handheld Point of sale ( POS ) system. • Obtaining revenues, issuing receipts, accepting payments, returning the change. • Performing basic cleaning tasks as needed or directed by supervisor. • Communicate to the guest and provide assistance with their queries. • Co - ordinate with the busperson, kitchen staff, bar staff to ensure smooth operation and guest satisfaction. • Server food and beverage to the guest as per the course of order. • Observe guests and ensure their satisfaction with the food and service. • Promptly respond to guests with any additional request. • Maintaining proper dining experience, del

Education

  • BACHELOR DEGREE

    Cardiff Metropolitan University - Hospitality, Events and Tourism Management - Cardiff, United Kingdom

    October 2013 - October 2016

  • Swiss Diploma in Hotel Management

    Swiss Alpine Center Greece - Glyfada, Greece

    October 2013 - August 2015

Languages

3 languages

  • English

    Native or fluent

  • Italian

    Native or fluent

  • Greek

    Native or fluent

Personal information

Nationalities

  • Greek

Date of birth

March 13th 1995

Skills

9 skills

  • A team player
  • Calm and efficient
  • Creative and hardworking
  • Dedication and hard work
  • Managing a team
  • - Smart and hard worker
  • Solving problems
  • Staff management
  • Work efficiently
Connections
Antri Kokia
Nicosia Central Park Residences Cyprus at Condo Services
Cvi Rana
Housekeeping Attendant at Grand palace hotel
Following
Mandarin Oriental Soho House
Soho House
London, United Kingdom
Sani/Ikos Group
Other members
Liudmyla Gunchenko
Athens, Greece
Valeriia Kuskova
Athens, Greece
Philippos Krappas
Athens, Greece
Jonathan Urmeneta
Athens, Greece
Loren Galarse
Athens, Greece
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