Natalia Nikopoulou

Assistant Housekeeping Manager at SANI &IKOS Group of Hotels and Resorts
Lives in Thessaloniki, Greece
over 6 months ago

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I am an efficient recent college graduate (BA (Hons) International Hospitality and Tourism Management) from Cardiff University. During the course of my academic career, I also managed to accrue nearly 2 years of work experience. I had the privilege of working for SANI & IKOS Group of Hotels and Resorts in an Assistant Housekeeping Manager role, where I learned valuable professional skills such as hospitality management, customer satisfaction and member development. In both my academic and professional life, I have been consistently praised as hard - working by my professors and peers. Whether working on academic, extracurricular or professional projects, I apply problem – solving, teamwork and management skills, which I hope to leverage into the Housekeeping Assistant Manager role at your company.

After reviewing my resume, I hope you will agree that I am the type of competent and competitive candidate you are looking for. I look forward to elaborating on how my specific skills and abilities will benefit your organization. Please contact me at +306984478042 or via email at nikopouloun@hotmail.gr to arrange for a convenient meeting time.

Experience

  • Assistant Housekeeping Manager

    SANI &IKOS Group of Hotels and Resorts - Thessaloniki, Greece

    Housekeeping
    April 2017 - Now · 1 year and 8 months

    Duties and responsibilities were as follows: • Supervision and coordination the activities of room attendant, house attendant, public area cleaners and floor supervisors. • Assistance in the managing and directing of the day–to–day operations of all Housekeeping and laundry functions. • Assuming the responsibility of Executive Housekeeper on her absence • Supervision on housekeeping staff to maintain the facility clean, organized and neat • Planning and allocating daily workload to housekeeping staffs based on guest count • Obtaining list of vacant rooms to be cleaned immediately and list of prospective checkouts in order to prepare work assignments • Experience with turn down service and special needs of VIP guests • Ensuring that staff follow housekeeping policies and safety and sanitation standards • Ensuring that rooms, hallways and other facility areas are well maintained according to brand standards • Scheduling cleaning for lobby area, public restrooms, hallways, entrances, elevators • Scheduling cleaning of all meeting rooms after a completed function • Scheduling deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of windows, etc. • Addressing guest complaints and inquiries in timely and professional manner • Ensuring that staff use the cleaning chemicals and supplies safely according to OSHA standards • Ensuring that all cleaning chemicals are properly labeled with usage instructions • Assisting in supporting waste management, recycling and other environmental safety programs • Educating staff about company policies, procedures and operations • Order and stock adequate supplies to avoid shortage and excess • Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel

  • floor superrvisor

    Metropolitan Hotel - Athens, Greece

    Housekeeping
    May 2015 - September 2015 · 5 months

    Floor supervisor Metropolitan Hotel Athens, Greece Duties and responsibilities as follows: • Responsible for smooth operation of the floor assigned. • Supervise Room Attendants • Organises and facilitates the room making process. • Daily allocation of rooms and deep cleaning tasks to team members. • Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor. • Check the occupied and departure rooms, giving special attention to guest needs. • Ensure that the entire operation is performed as per the laid down standards. • Manage guests requests, including VIP amenities and communicating them to the relevant team members • Routine inspection of guest bedrooms to ensure they meet standards. • Aware of all room categories and amenities. • Achieve positive outcomes from guest queries in a timely and efficient manner • Carry out lost and found procedures. • Report maintenance issues to Maintenance/Engineering Department. • Represent the needs of the team to others in the hot

  • TRAINEE

    Bulgari Hotels &Resorts; Milan - Milan, Italy

    F&B service
    March 2014 - August 2014 · 7 months

    Food and Beverage Trainee Bulgari Hotels &Resorts; Milan, Italy My duties and responsibilities as follows: a. Waitress (3 months) • Greet guests and present them with the menu. • Inform guests about the special items for the day and menu changes if any. • Suggest food and beverages to the guest and also try to upsell. • Take food and beverage orders from the guests on the order taking pads or on the handheld Point of sale ( POS ) system. • Obtaining revenues, issuing receipts, accepting payments, returning the change. • Performing basic cleaning tasks as needed or directed by supervisor. • Communicate to the guest and provide assistance with their queries. • Co - ordinate with the busperson, kitchen staff, bar staff to ensure smooth operation and guest satisfaction. • Server food and beverage to the guest as per the course of order. • Observe guests and ensure their satisfaction with the food and service. • Promptly respond to guests with any additional request. • Maintaining proper dining experience, del

Education

  • BACHELOR DEGREE

    Cardiff Metropolitan University - Hospitality, Events and Tourism Management - Cardiff, United Kingdom

    October 2013 - October 2016

  • Swiss Diploma in Hotel Management

    Swiss Alpine Center Greece - Glyfada, Greece

    October 2013 - August 2015

Languages

  • English
    Native or fluent
    100%
  • Italian
    Native or fluent
    100%
  • Greek
    Native or fluent
    100%

Skills

  • A team player
  • Calm and efficient
  • Creative and hardworking
  • Dedication and hard work
  • Managing a team
  • - Smart and hard worker
  • Solving problems
  • Staff management
  • Work efficiently
Connections
Cvi Rana
Housekeeping Attendant at Grand palace hotel
Following
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Athens, Greece
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