Natalia Portilla Ramirez

Natalia Portilla Ramirez

Service Agent at Hilton Milwaukee City Center
Lives in Milwaukee, WI, United States
over 6 months ago

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I am a committed professional and passionate in taking on new challenges and opportunities inside the world of Hospitality industry. I am a proactive person, with the ability to work in a team, adaptability to changes, motivated and Integrity is my most valued quality. I am looking for a place that allows me to develop my skills and challenge me to be better every day, increase my knowledge, where I can gain new experience and training

Experience

  • Service Agent

    Hilton Milwaukee City Center - Milwaukee, WI, United States

    Other
    December 2016 - December 2017

  • Administrative Assistance

    Gran Hotel La Florida - Barcelona, Spain

    F&B other
    March 2016 - June 2016

    Administrative assistance: - Revise, edit and print all menus for the dining rooms - Creation and development of costs controlling and pricing ( menu dishes and events) - Provide any print material needed for events and dining rooms - Answer calls, checking and answering emails - Complete any additional task set forth by supervisor - Management and control of restaurant reservation

  • House keeping supervisor

    Gran Hotel La Florida - Barcelona, Spain

    Housekeeping
    November 2015 - February 2016

    As a supervisor in Housekeeping my duties included: - Check the list of the rooms to be cleaned immediately and list of prospective check- outs to prepare work assignments - Management of inventories Stock to ensure adequate supplies - Supervise Houskeeping and all related areas - Handle guest problems and complaints

  • Operations Supervisor

    Hotel Santana del Rio - La Dorada, Colombia

    Administration & General
    January 2015 - March 2015

    - Oversee the daily work of each department and activities related to making products or providing services - Manage staff , preparing work schedules and assigning specific duties - Prepare and maintain employee attendance records - Reviewing operational problems guest as well as staff - Supervise the remodeling of current facilities - Monitor and improve customer and staff satisfaction levels

  • Room Attendant

    The Westin Snowmass Resort - Aspen, CO, United States

    Housekeeping
    December 2013 - March 2014

    - Execute room cleaning following standards - Report any damage or repairs to the correct department - Report every lost and found item - Complete reports - Resolve guest complains, ensuring guest satisfaction

  • waitress (Breakfast attendant )

    NH Hotels - Madrid, Spain

    F&B service
    September 2013 - November 2013

    - Setting up, maintaining and breaking down each morning`s breakfast buffet - Attending special food orders and needs of the guest - Clear dirty dishes form table - Check with customers to ensure that they are enjoying and take action to correct any problem - Cleaning and prepare the dining area for the next day - Take Payment from customers when it was necessary - Making guests feel welcome, comfortable and well attendant to at all times

  • Waitress

    Admiral Group - London, United Kingdom

    F&B other
    September 2010 - March 2011

    working as a waitress in events, banqueting in 5 starts Hotels

Education

  • Bachelor’s Degree in International Hotel Management

    Vatel Buenos Aires - Retiro, Buenos Aires, Argentina

    March 2013 - December 2015

Languages

  • Spanish
    Native or fluent
    100%
  • English
    Professional working
    60%
  • Portuguese
    Limited working
    40%
  • German
    Notions
    20%
Connections
Filomeno Jr Aguilar
Restaurant Manager at Shai Ward International Restaurant
Ramy Ayoub
Events & Marketing Consultant at Bitburger Beer Kenya
Stijn Van Bleyenbergh
Member of the Organization Committee at AMFORHT
View 33 connections
Following
Meininger Hotels
Kreuzberg, Berlin, Germany
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