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I am a graduate with honors of the Bachelor Business Administration in Les Roches Marbella.
Sales & Marketing Trainee
Marbella Club Hotel, Golf Resort & Spa - Marbella, SpainSales & MarketingJune 2018 - September 2018 · 4 months
- Maintenance of Social Media accounts and statistics (KPIs, engagement) - Assistance in organization of promotional media creation (videos, photoshootings) - Individual project in cooperation with Top-Management of the hotel (creation of a Healthy menu for the Wellness department of the hotel) - Group bookings management and Travel Agencies contracts - Planning of the events and assistance in organization (weddings, themed parties, private meetings) to the Events coordinator of the hotel - Famtrips and wedding inspections with potential guests - Online conversations with clients to establish brand visibility (Tripadvisor) - Hotel data benchmarking (STR)
The Ritz-Carlton Abama - Santa Cruz de Tenerife, SpainGuest RelationsJuly 2016 - January 2017 · 7 months
- In-room check in & check out - Cashier’s work and maintenance of guests’ accounts - Concierge assistance, transportation arrangement - Back office duties to plan, highlight and control VIP stays - Cooperation of guests' requests with other departments - Handling any problems or complaints that arise - Pre-contact with future guests and organization of special amenities for VIPs - Lateral service and cross-training
Bachelor Business Administration
Les Roches Marbella International School of Hotel Management [ EURHODIP - International Association supporting Hospitality and Tourism Education and Training ] - Marbella, SpainJanuary 2015 - June 2018
Graduating with honors
RussianNative or fluent100%
- Great communicator
- Great customer service
- Marketing digital
- Smart appearance
- Strong interpersonal skil
- Very creative