Natalia Vlasova

Natalia Vlasova

Sales & Marketing Trainee at Marbella Club Hotel, Golf Resort & Spa
Lives in Marbella, Spain
over 6 months ago

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I am a graduate with honors of the Bachelor Business Administration in Les Roches Marbella.

Experience

  • Sales & Marketing Trainee

    Marbella Club Hotel, Golf Resort & Spa - Marbella, Spain

    Sales & Marketing
    June 2018 - September 2018 · 4 months

    - Maintenance of Social Media accounts and statistics (KPIs, engagement) - Assistance in organization of promotional media creation (videos, photoshootings) - Individual project in cooperation with Top-Management of the hotel (creation of a Healthy menu for the Wellness department of the hotel) - Group bookings management and Travel Agencies contracts - Planning of the events and assistance in organization (weddings, themed parties, private meetings) to the Events coordinator of the hotel - Famtrips and wedding inspections with potential guests - Online conversations with clients to establish brand visibility (Tripadvisor) - Hotel data benchmarking (STR)

  • Concierge

    The Ritz-Carlton Abama - Santa Cruz de Tenerife, Spain

    Guest Relations
    July 2016 - January 2017 · 7 months

    - In-room check in & check out - Cashier’s work and maintenance of guests’ accounts - Concierge assistance, transportation arrangement - Back office duties to plan, highlight and control VIP stays - Cooperation of guests' requests with other departments - Handling any problems or complaints that arise - Pre-contact with future guests and organization of special amenities for VIPs - Lateral service and cross-training

Education

Languages

  • Russian
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Spanish
    Professional working
    60%
  • German
    Notions
    20%

Skills

  • Great communicator
  • Great customer service
  • Marketing digital
  • Smart appearance
  • Strong interpersonal skil
  • Very creative
Connections
Wesley Joshua Anthony
Senior Guest Service Agent (Acting Duty Manager) at Regent Plaza Hotel and Covention Center
Maria vittoria Cantarini
Estudiante de Les Roches Marbella International School of Hotel Management
Stella Kostyuk
Concierge, Front Office Agent, Housekeeping Supervisor at Derby Hotels Collection
View 6 connections
Following
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