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I'm looking for an opportunity in Hospitality sector.
Mambo Tango Hostel - Barcelona, SpainFront Office receptionMarch 2018 - December 2018 · 11 months
- receiving guests in a professional, welcoming manner - guest relations, managing guests' queries, requests and complaints; informing them about hostel's and city's attractions - managing emergencies and complex situations like overbookings, upgrades, changes of company policies - multi-client interactions, multi-tasking - ensuring an effective communication with other departaments - maintaning a clean, professional image of the reception and common areas - recruitment and training of newly hired staff members - leading and motivating the team - scheduling, organizing and delegating tasks in accordance with company's objectives - managing reservations, check-ins, check-outs - monitoring daily and monthly finance reports
Spanish Philology Degree
Jagiellonian University - Hospitality and Tourism Management - Kraków, PolandOctober 2013 - September 2016
PolishNative or fluent100%