Natalia Zaborska

Natalia Zaborska

Head Receptionist at Mambo Tango Hostel
Lives in Amsterdam, Netherlands
over 6 months ago

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I'm looking for an opportunity in Hospitality sector.

Experience

  • Head Receptionist

    Mambo Tango Hostel - Barcelona, Spain

    Front Office reception
    March 2018 - December 2018 · 11 months

    - receiving guests in a professional, welcoming manner - guest relations, managing guests' queries, requests and complaints; informing them about hostel's and city's attractions - managing emergencies and complex situations like overbookings, upgrades, changes of company policies - multi-client interactions, multi-tasking - ensuring an effective communication with other departaments - maintaning a clean, professional image of the reception and common areas - recruitment and training of newly hired staff  members - leading and motivating the team - scheduling, organizing and delegating tasks in accordance with company's objectives - managing reservations, check-ins, check-outs - monitoring daily and monthly finance reports

Education

  • Spanish Philology Degree

    Jagiellonian University - Hospitality and Tourism Management - Kraków, Poland

    October 2013 - September 2016

Languages

  • Polish
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Spanish
    Full professional
    80%
  • French
    Limited working
    40%
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