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I am an experienced hospitality professional with over four years of experience in a variety of positions within Food and Beverage, Hotels and Event management. I have a strong passion for the industry, especially for delivering excellent customer service and exceeding customers’ expectations. With my experience I have developed strong communication skills that allow me to connect with customers, gaining their trust and providing the best service possible to gain and retain repeat visits. I have strong knowledge of both food and beverage, which is of utmost importance in the F&B sector and with my knowledge of both front and back of house this allows me to explain the menu to a greater detail. Alongside working as a team, I enjoy individual challenges that help me grow my knowledge and passion for the industry.
Natalie's Nibbles - Maidenhead, United KingdomCateringDecember 2018 - Now · 2 months
Natalie’s Nibbles is a unique, independent multi-functional company that provides both catering and event planning services. Within the area of Berkshire, there is a niche target market for individuals who love to host at their homes but neither have the time or energy to cook or plan their event. An arrangement of services for whatever the occasion or theme, Natalie’s Nibbles helps solve that problem.
Sales & Events Coordinator
Galloping Gourmet - Reading, United KingdomCateringOctober 2018 - December 2018 · 3 months
Positioned as an exclusive onsite contract catering and event management service our venue held a capacity of 120 people seated and 150 standing. Within my working period I successfully managed eight weddings and one Christmas party with 100% positive feedback. My main responsibilities alongside running events included staff management (minimum 10 per event), building strong client relationships, creating and delivering event sheets, linen management, booking and taking client meetings to help inform the couples of the days procedures and help advise them throughout the planning stages, office admin and stock ordering, invoicing and chasing payment, collating and dispersing of brochures, sales and upselling catering packages using extensive knowledge of food and beverage and logistics.
Front of House Assitant and Events Assistant
Hurley House Hotel - Henley-on-Thames, United KingdomF&B serviceJanuary 2017 - September 2018 · 1 year and 9 months
I worked a combination of two roles: Front of House Assistant and Events Assistant in this multi award winning Boutique Hotel. It consists of 10 bedrooms, a 42 seat restaurant, 14 seat bar area, two private dining spaces (30 seat combined) and an outdoor space that can accommodate up to 300 people. My responsibilities include managing events, functions and conferences on the day, ensuring the brief is met, operations run smoothly, managing staff and keeping guests satisfied. Further responsibilities included providing onsite training, guiding and monitoring staff to improve performance of both the individual and financially for the business
Sales, Marketing and Events
Brend Hotels - Barnstaple, United KingdomSales & MarketingApril 2015 - August 2016 · 1 year and 5 months
I spent just over a year in this Four-Star Hotel, rotating between the Reception, Food and Beverage, Events, Marketing and Reservation departments. I was given an insight into weekly management meetings which increased my knowledge of business strategies used to operate hotels, increase repeat custom and provide financial gain. In the events role, I assisted in the organisation and production of over 15 weddings, solely organised wine tastings and 2 weeks of Christmas parties to name a few. Within the Food and Beverage department I increased my knowledge of cocktails, wines, spirits and coffee art. Latterly I took responsibility for managing the staff and ensuring the bar department ran smoothly at all times. One of my greatest achievements in this department was advising on new ways of creating positive guest experiences through recommending different approaches to the operation of daily tasks that are presently still operating.
The Oxford School of Hospitality Management - Oxford, United KingdomSeptember 2014 - July 2018
- Business management
- Cocktail maker
- Creative problem solving
- Culinary skills
- Event design
- Event Planning & Managing
- Events Organisation
- Good communication
- High attention to detail
- Problem solving
- Project management
- Strong time management