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About me
My name is Natalie Lagodka and I am 25 years old. I come from a Polish background and speak both English and Polish fluently. To add to the languages, I also know British sign language fluently and currently learning Dutch. I studied Media Production at Bournemouth University and came out with a 2:1 Bachelor’s degree. I would say I have a bubbly, passionate and friendly personality. I love meeting new people and find that I am an easy person to talk to. I love experiencing different cultures and travelling. A few months ago, I returned from an 8-month travel trip and met some great people. My other interests are films, photography, horse riding and dance. I am very orgainsed, ambitious and confident and these qualities have helped me become who I am today.
Experience
5 years and 8 months
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Interactor
Warner Bros. Studio Tour London - Leavesden, London, United Kingdom
Customer ServiceSeptember 2017 - July 2019 · 1 year and 11 monthsAs an interactor at the Warner Bros. Harry Potter Studio Tour London it was my responsibility to ensure all visitors had the best time at the tour. I would be placed in different parts of the tour and engage with visitors sharing fun stories and secrets about the making of the films. Some positions consisted of me greeting visitors to the tour and informing them what to expect and making sure if there were any issues they could come back to speak to me or my colleagues. It was my responsibility to make sure the visitors has the best experience from the moment they enter the tour up until they leave. I also had the privilege to occasionally do private tours for either blind visitors, deaf visitors or VIPs and learnt how to adapt to each one still giving them the best experience possible.
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Waitress
TGI Fridays - Bournemouth, United Kingdom
F&B serviceNovember 2013 - July 2017 · 3 years and 9 monthsAs a waitress at TGI Fridays I had the pleasure of not only taking orders for all the guests but also had the chance to talk to them and make sure they had the best experience. From fun party balloon hats to massive shout outs so whole restaurant could hear, I would do whatever it takes to make sure they would always leave happy. I learnt how to multitask very well, I always had a millions things to do and it was tough but I would always power through. As a team leader I would be there to support my team and help organise when sections would close and make sure all closing duties were complete before having the manager check.
Education
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Bournemouth University - Tourism and Hospitality Management - Bournemouth, United Kingdom
September 2013 - July 2017 -
Epping College
September 2011 - July 2013
Languages
3 languages
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English
Native or fluent
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Polish
Native or fluent
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Dutch
Notions
Personal information
Nationalities
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British
Skills
12 skills
- A team player
- Booking Reservations
- BSL
- Customer Focused
- Customer interaction
- Customer sevice
- Fine dining waitress
- Good in microsoft
- Money Handling
- Organised
- premiere pro
- Time managment
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