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A hardworking individual, easy to work with, requiring minimal supervision: with the ability to anticipate customer needs.
Asst. HR Manager
Sheraton Khalidiya Hotel - Abu Dhabi, United Arab EmiratesHuman ResourcesAugust 2017 - December 2017 · 5 months
Assist in monitoring/tracking employee relations issues including resolution and follow-up. • Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. • Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. • Disseminate information to employees related to employer-employee relations, employee activities, and personnel policies and programs. Review and ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). • Assist in logistics, administration, and scheduling of annual employee surveys. • Conduct yearly insurance renewals & coordinating the process with the insurance brokers • Liasing with potential property brokers for staff • accommodation. • Employee verification with financial institutions.
Sheraton Abu Dhabi - Abu Dhabi, United Arab EmiratesHuman ResourcesDecember 2015 - March 2017 · 1 year and 4 months
General: Purchase requests (ADACO), Associate requests (certificates/ embassy letters/ salary transfers; updating associates document expiry dates. • Vacation Process: reviewing vacation balance, ticket entitlement and PHCO balance, comparing to document expiry and forwarding it for payroll purposes. • Payroll Process: Attendance discrepancy amendment and coordinate with the concerned HOD. • Online application of Annual or Unpaid Leave (eDocs). • Pre-recruitment procedure: especially regarding documentation required by the PRO for the application of the visa. • Maintains employee information by entering and updating employment and status-change data; as well as Identification, Payroll details and banking records. • On-Board Procedure: application of all Identification necessary (visa, bank, insurance), Check in Process, Coordination with the HOD’s for the DOJ. • Relocation: Ticket booking, arranging accommodation: checking formalities to be complied with from embassies (e.g. Nepal, Thailand). • Preparing a monthly report of Leavers, Joiners, Vacationers, Accommodation master • Assisting the Leavers in their exit: Final settlement/ bank & medical cancellations/ End of Service Certificates/ clearance. • Employment verification with potential new employers or banks.
Guest Service Agent
Sheraton Abu Dhabi - Abu Dhabi, United Arab EmiratesFront Office receptionMarch 2013 - November 2015 · 2 years and 10 months
Customer Service: Greet guests, ask about their plans and explain hotel policies. • Perform clerical and administrative tasks to ensure guest satisfaction. • To liaise with Reception and Housekeeping regarding arrival rooms and prioritization where applicable. • Check hotel activity (arrivals, departures, special requests) and communicate information to the appropriate departments. • Proficiency in the Opera, OASYS, eDocs and ADACO system. • Making reservations and following up with Local Purchase Orders. • Attending to guest complaints, inquiries and requests and referring them to the Superior in charge when required. • Cashiering and accounting: charging and authorizing Credit cards and 3rd party Payments. • Switchboard experience and routing calls to appropriate destinations.
Bachelor Of Laws
Uganda Christian University - Central Kampala, Kampala, UgandaJanuary 2007 - March 2011
EnglishNative or fluent100%
- Customer Care
- Details attention
- HR Administration
- Tact and diplomacy