Natasha Lau Hiu Lam

Natasha Lau Hiu Lam

Student from César Ritz Colleges Switzerland
Lives in Hong Kong

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About me

A responsible and hardworking individual with experience in the hospitality industry. Skilled in public relations and handling guest wants and needs.

Experience

5 years and 7 months

  • Front Office Trainee

    The Westin Dubai Mina Seyahi Beach Resort & Marina - Dubai, United Arab Emirates

    Front Office reception
    November 2018 - March 2019 · 5 months

    - Registration of guests and assigning rooms - Maintain an inventory of reservation, vacancies and room assignments - Answer inquiries regarding hotel services, provide assistance and respond to guests' complaints - Arranging guest amenities - Executive Club Receptionist

  • Junior Reporter

    South China Morning Post SCMP - Hong Kong

    Other
    September 2013 - December 2018 · 5 years and 4 months

    - Developed analytical skills, interview skills and communication skills through out this work experience. - Interview at different events (e.g: sports events, make up events, new opening etc.) - Join a range of events and report about what happened - Speaking/interviewing people with a different background such as: top flyers from DSE, interviewing at Ryze (new trampoline park in Hong Kong), Dim Sum competition etc.

  • Front Desk - Guest Relation Executive Trainee

    Jumeirah Group / Jumeirah Hotels & Resorts - Dubai, United Arab Emirates

    Other
    August 2018 - November 2018 · 4 months

    - Welcome guests during check-in and giving a found farewell to guest while checkout. - Handling guest complaints and concerns in an efficient and timely manner. - Overseeing VIP guests, arrivals and departures. - Detailed information regarding arrivals and room requirements. - Greeting guests as they enter and exit the hotel. - Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest. - Give proper and complete handover to the next shift - Must be able to work shifts - days, evenings, weekends and holidays. - Strong interpersonal and organisational skills.

  • Internship

    InterContinental Hong Kong - Hong Kong

    Sales & Marketing
    November 2016 - December 2016 · 2 months

    PR Coverage and Activities by Different Region Markets (International & US Market, Japanese Market, Korea Market, Chinese Market), Consolidate the social listening & analytics tools, assist PR Team for the Croizet Cognac Event (Guinness World Record), Prepare for the fund-raising project for New Life Psychiatric Rehabilitation Association, maximizing donations by introducing the guest and explain to them about people in New Life, video editing when the project finishes to summarize what happen throughout the Christmas Project

  • Internship

    Swire Hotels - Hong Kong

    Communication
    August 2016 - September 2016 · 2 months

    Monitored all forms of social media such as Instagram and facebook. Assisting the marketing and communications team to promote new dishes and renovated restaurants. Helping to organize photoshoot sessions and retouching the photos after.

Education

Currently studying

Languages

4 languages

  • Cantonese

    Native or fluent

  • Chinese

    Native or fluent

  • English

    Native or fluent

  • French

    Limited working

Personal information

Nationalities

  • Hongkonger

Date of birth

August 09th 1997

Skills

7 skills

  • Business management
  • Communication skills
  • Leadership
  • Learning and Development
  • Organisation skills
  • Peer Mentoring
  • Strategic Planning
Connections
Mihai Lițoiu
Sales Account Executive at JW Marriott Bucharest Grand Hotel
Krisantus Sutrisno
People and Culture Officer at Four Seasons Hotels and Resorts
Hermes Recruitment
Hospitality Recruiter at Hermes Recruitment
View 8 connections
Following
M Restaurants
London, United Kingdom
The Landmark London
London, United Kingdom
The Ascott Limited - UK
London, United Kingdom
Other members
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