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Seeking a challenging position in a reputed and growth oriented company where my qualifications can be enhanced and my experience can contribute significantly to achieve the organization's goal for mutual benefit of both.
Front Office Butler assistance
Bulgari Hotel & Resorts, Dubai - Dubai, United Arab EmiratesOtherApril 2018 - Now · 8 months
To consistently provide thoughtful, caring and sincere service. To identify and anticipate Guests’ needs and ensure personalized service is provided To provide Food and Beverage Services as required To assist with any plans or arrangements the guest intends to make during their stay To ensure that all requests from Guests are made possible and are followed up on To fully understand and have knowledge of all in suite services, technology, amenities, functions & systems Ensure repeat guests are met and greeted on a daily basis and profiles are updated Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests Respect guest privacy and do not discuss guests’ private information with colleagues Ensure all unattended valuables and belongings inside guest rooms are noted and Supervisor is informed about the same Provide third service to guests by ensuring rooms are tidied up after guests leave rooms Provide prompt laundry service and shoe shine service, ensuring special preferences of guests are met Demonstrate discretion and courtesy when entering into the private space of guests To assist guests regarding hotel facilities in an informative and helpful way To follow department policies, procedures and service standards To follow all safety policies Other duties as assigned
Azerbaijan Tourism and Management University - Hospitality and Tourism Management - Baku, AzerbaijanSeptember 2012 - June 2016
RussianNative or fluent100%
EnglishNative or fluent100%
- Exellent computer skills
- Microsoft Office (Word, Excel, Power Point)
- Opera PMS
Courses, Trainings, Seminars
• First Aid Training
• Training in Professional Service
• Several Masterclasses based on Wine and Spirits
• Food Hygiene Training
• Front Office Training