Navan Sami

Navan Sami

Royal Service Supervisor | Summit Leader at Fairmont the Palm Dubai
Lives in Dubai, United Arab Emirates

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Experience

11 years and 3 months

  • Royal Service Supervisor | Summit Leader

    Fairmont the Palm Dubai - Dubai, United Arab Emirates

    Rooms division
    April 2015 - Now · 4 years and 4 months

    Property: Fairmont The Palm, Dubai, United Arab Emirates - Training all new agents & measuring training standards through internal auditing - Ensure up to date information bank within the department and hotel wide distribution of acquired knowledge through daily communique - Designing data analysis tracking sheets internally and across departments - Effective leadership of the Royal Service team and ensuring pristine performance - Member of the Quality Committee which looks are the different processes within the hotel and renovates them. Lead one project - Aspiring Summit Leader, part of the Fairmont Summit Leadership Development Programme

  • Agent, Royal Service

    Fairmont the Palm Dubai - Dubai, United Arab Emirates

    Rooms division
    March 2013 - April 2015 · 2 years and 3 months

    Property: Fairmont The Palm, Dubai, United Arab Emirates - Designing weekly wonders hotel newsletter which was distributed to all guests - Administering all lost and found functions and being the lead for all shipment enquiries - Molding all new starters in Royal Service Agents through training and coaching

  • Royal Service Agent

    Fairmont Zimbali Resort - Dolphin Coast, South Africa

    Rooms division
    January 2011 - March 2013 · 2 years and 3 months

    Property: Fairmont Zimbali Lodge and Resort, Ballito, South Africa - Effectively managing all internal and external call flow - Exceeding service delivering by effective management of guest requests and dispatch of tickets - Supervising the Front Desk during night shifts while the Night Manager completed the administrative tasks

  • In Room Dining Order Taker

    Fairmont Zimbali Resort - Dolphin Coast, South Africa

    F&B service
    October 2009 - January 2011 · 1 year and 4 months

    Property: Fairmont Zimbali Lodge and Resort, Ballito, South Africa - Leading the order process from order taking to deliver of food to guest rooms - Independently managing the night operations of In Room Dining, including preparation of food, plating, set ups and delivers of orders - Assisting Banquets during events and diligent management of cashier duties - Training of all new order takers

  • Telesales Consultant

    Best Brands Solutions (BBS) Telemarketing - Dolphin Coast, South Africa

    Sales & Marketing
    January 2008 - May 2009 · 1 year and 5 months

    Location: Ballito, South Africa - Meeting daily targets for of sales for Hollard Insurance products - Acquiring leads through cold calls or previous sales and building up a database of clients - Assisting with enquiries for existing clients

Languages

3 languages

  • English

    Native or fluent

  • Afrikaans

    Professional working

  • Zulu

    Limited working

Personal information

Nationalities

  • South African

Date of birth

August 10th 1986

Skills

8 skills

  • Analytical skils
  • Computer Programming
  • Exellent communication
  • Fast Learner
  • Leadership skils
  • MS Excel Guru
  • Opera PMS
  • Strong hospitality
Connections
Richard Wetende
Food and Beverage Supervisor at 64 resorts
Sugar Ray
ordertaker at Fairmont the Palm Dubai
WAQAS AHMED
CCTV Operator & Acting Supervisor at Fairmont the Palm Dubai
View 7 connections
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