Navin Prasad

Assistant Butler Manager at Caesars Palace Bluewaters Dubai
Lives in Dubai, United Arab Emirates
over 6 months ago

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Dedicated, resourceful and innovative Hospitality Industry Professional offering 11+ years of comprehensive understanding of Service Management, Customer Service Operations, Front Office & Housekeeping, Guest Relationship Management, Food and Beverage Operations.

Experience

  • Assistant Butler Manager

    Caesars Palace Bluewaters Dubai - Dubai, United Arab Emirates

    Rooms division
    June 2018 - Now · 7 months

  • VIP Guest Services Manager

    The Resort Group, Four Seasons, Ko Olina Resort, Hawaii, USA - Kapolei, HI, United States

    Rooms division
    June 2017 - May 2018 · 12 months

     Responsible to look after the key VIPs and business partners of The Resort Group, anticipating their preferences and needs throughout their stay to create amazing experiences and everlasting memories.  Attend weekly Ko Olina Managers meeting to discuss about operations and special events.  Assist in performing In suite and In suite check out procedures for guests.  Ensure all guest preferences and requests are noted and communicated to rest of the Hotel team in order to ensure to carry out personalized service to the guest throughout their stay.  Prepare guest itinerary including making reservation for the suite, resort activities and communicate to other departments accordingly to enhance the guest stay experience.  Communicate any special requests or special dietary requirements or allergy to concerned departments of hotel.  Prepare Show around Flow Visit for VVIP Delegation to promote the resort.  Ensure all guests requests are followed up in a prompt and accurate manner and updated and handed over to concerned team and colleagues.  Ensure all food and beverage amenity preferences of guest are served and replenished in suite on daily basis.  Have full knowledge of all resort services, operation hours and locations around the Resort.  Compile departmental work schedules and assist the higher management in the administration of the department.  Check VIP Traces, Special Occasion Guests and action what needs to be organized.  Monitor the inventory of stationaries, Resort information & Planning books and other store items on regular basis in accordance with minimum requirements in office library.  Inspects the rooms and suites of all VIP arrivals to ensure that rooms are set up according to the guest special preferences and with VIP Amenities.  Follow up all the email with regards to Key VIP and Signature Suite arrivals and action accordingly in timely basis.  Communicate to Aloha Team and Senior Management Team in a timely manner for VIP Guests ‘movements to ensure that VIP Guests are well looked after during their stay.

  • Acting Assistant Head Butler

    Atlantis The Palm Dubai, UAE - Dubai, United Arab Emirates

    Rooms division
    September 2013 - May 2017 · 3 years and 9 months

     Responsible for assigned luxury suite guest, anticipating guest preferences and needs throughout their stay to create amazing experiences and everlasting memories.  Ensure all the bio data and preferences of the guest is retrieved prior to arrival, when required contact guest to collect further information and ensure suite is well prepared according to guest preferences prior to arrival.  Perform in-Suite Check in & Check out Process for all signature suite guests.  Ensure all guest preferences and requests are noted and communicated to rest of the team in order to ensure all the butlers are able to carry out personalized service to the guest throughout their stay.  Anticipate guest needs throughout the stay.  Prepare guest itinerary including making reservation for resort activities and communicate to other departments accordingly to enhance the guest stay experience.  Communicate any special requests or special dietary requirements or allergy to concerned departments.  Oversee daily operations and brief the butler team on daily briefing on behalf of Head Butler.  Prepare Show around Flow Visit for VVIP Delegation to promote the resort.  Ensure all guests requests are followed up in a prompt and accurate manner and updated and handed over to concerned team and colleagues.  Ensure all food and beverage amenity preferences of guest are served and replenished in suite on daily basis.  Have full knowledge of all resort services, operation hours and locations around the Resort.  Thorough knowledge of Resort Opera PMS system in order to perform in suite check in & check out process.  Report daily issues, incidents, complaints and emergencies in to the Daily Log Book for our record.  Compile departmental work schedules and assist the higher management in the administration of the department.  Check VIP Traces, Special Occasion Guests and action what needs to be organized.  Build relationship with guests to delight and gain customer loyalty.  Monitor the inventory of stationaries, beverages and other store items on regular basis in accordance with ISO requirements i.e. maintaining the proper record and labeling.  Check the ISO Audit requirement documents on monthly basis  Inspects the rooms and suites of all VIP arrivals to ensure that rooms are set up according to the guest special preferences and VIP Amenities.  Follow up all the email with regards to Key VIP and Signature Suite arrivals and action accordingly in timely basis.  Communicate to Security Team and Senior Management Team in a timely manner for VIP Guests ‘movements to ensure that VIP Guests are well looked after during their stay.  To be able to perform any other duties as may reasonably be requested by the management.

  • Sr Supervisor Butler services, F&B

    ITC Sonar Kolkata, A Luxury Collection, India - Kolkata, India

    F&B service
    August 2006 - September 2013 · 7 years and 2 months

     Independently handling the overall functional management - Planning, forecasting and budgeting the revenues and cost for the outlet.  Coordinating with the different departments for supplies to ensure adequate stock.  Continuously improving and innovating upon product and services to achieve a larger market share and retain regular guests of the restaurant. Delivering a surprise and delight package to customers.  Searching for a continuous benchmark in the competition analysis.  Introducing SIX SIGMA in work process, analyzing and emphasizing on continuous improvement and counseling their performance in the work arena.  Updating weekly AET sweat reports. Imparting training skills to staff in terms of Welcome standards and Procedures.  Overall controlling the operations and undertaking the job of handling fine dining.  Catering high class of rendering personalized butler service.  Facilitate learning and development for all the team members of the outlet.  Implementing systems and procedures that achieve higher cost efficiency and guest satisfactions.  Attending pre-function meetings and follow- up meeting specifics i.e. menu planning, service procedures, guest concerns, timings and assignments.  Inspecting cleanliness and proper set up; enforcing compliance with the highest standards of food preparation & serving.  Conducting hygiene inspections while providing feedback to the operating staff.  Formulating & implementing strategic plans to enhance service quality

Education

  • Three Yrs Diploma in Hotel Management

    Oriental School Of Hotel Management - Lakkidi, Kunnathidavaka, India

    April 2003 - April 2006

    Three Years Diploma Programme in Hotel management, with specialization Front Office and Food & Beverage Services.

Languages

  • English
    Native or fluent
    100%
  • Hindi
    Native or fluent
    100%

Skills

  • customer feedback system
  • Knowledge in MS office
  • People soft
  • PMS OPERA
  • RAMCO
Connections
Himal Awasthi
Chef De Dartie at Kyo Restaurant
ADITYA SINGH
Food and Beverage Attendant at hilton hotel
Elena Cheran
Student from American Hotel Academy Romania
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