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2 years and 6 months
Guest Service Center Agent
Al Baleed Salalah Resort by Anantara - Al Balid, Salalah, OmanFront Office receptionNovember 2017 - Now · 1 year and 5 months
Cross Training at Guest service agent at with certificate (2018) Respond to internal, external and international calls. Handle accurate the guest request and ensure timely service. Arrange the transportation and restaurant booking. Manage the monthly report: transportation report, tour report and PowerPoint presentation of guest request statistic. Support the Lost and Found–Hotel and Airport. Responsible for guest inquiry of hotel activities on the phone and via email Support lobby Check In and Check Out
Group Sales Coordinator
The Rembrandt Hotel Bangkok - Bangkok, ThailandSales & MarketingOctober 2016 - November 2017 · 1 year and 2 months
Report: Sum up the customer incentive report and arrange the reward. Summarize the monthly and yearly revenue report of each TA and Corp. Research the market intelligence and Take a minute of Sale weekly meeting. Manage the revenue report of F&B and Room Sale from the seasonal exhibition Assistant to DOSM, DOS Travel agency, DOS Corporate and Sale manager and Sale executive. Coordinate the business trip: registration, flight ticket, Agenda, hotel reservation Visa, and payment. Manage the Individual schedule and prepare the needed items for business appointment, meeting and event, Administrative work Prepare the proposal and contracts Handle calls: take message and respond on behalf of salesperson. Respond to sales opportunities to convert revenue and identify future business and new contacts Manage the sales Office - cleanliness, Sales Kit and function sheets /Weekly schedule and stationaries. Manage the payment voucher, F&B / Spa voucher. Update and register the event or seminar for sales team. Arrange and perform hotel show rounds / client appointments Join local networking event to promote the hotel.
Mae Fah Luang University - Hospitality and Tourism Management - Muang, ThailandJune 2011 - February 2015
- the show