Nawaporn Kumsup

Nawaporn Kumsup

Guest Service Center Agent at Al Baleed Salalah Resort by Anantara
Lives in Al Balid, Salalah, Oman
over 6 months ago

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About me

- Optimistic
- Detail oriented
- Adaptable
- Team player


2 years and 6 months

  • Guest Service Center Agent

    Al Baleed Salalah Resort by Anantara - Al Balid, Salalah, Oman

    Front Office reception
    November 2017 - Now · 1 year and 5 months

     Cross Training at Guest service agent at with certificate (2018)  Respond to internal, external and international calls.  Handle accurate the guest request and ensure timely service.  Arrange the transportation and restaurant booking.  Manage the monthly report: transportation report, tour report and PowerPoint presentation of guest request statistic.  Support the Lost and Found–Hotel and Airport.  Responsible for guest inquiry of hotel activities on the phone and via email  Support lobby Check In and Check Out

  • Group Sales Coordinator

    The Rembrandt Hotel Bangkok - Bangkok, Thailand

    Sales & Marketing
    October 2016 - November 2017 · 1 year and 2 months

    Report:  Sum up the customer incentive report and arrange the reward.  Summarize the monthly and yearly revenue report of each TA and Corp.  Research the market intelligence and Take a minute of Sale weekly meeting.  Manage the revenue report of F&B and Room Sale from the seasonal exhibition Assistant to DOSM, DOS Travel agency, DOS Corporate and Sale manager and Sale executive.  Coordinate the business trip: registration, flight ticket, Agenda, hotel reservation Visa, and payment.  Manage the Individual schedule and prepare the needed items for business appointment, meeting and event, Administrative work  Prepare the proposal and contracts  Handle calls: take message and respond on behalf of salesperson.  Respond to sales opportunities to convert revenue and identify future business and new contacts  Manage the sales Office - cleanliness, Sales Kit and function sheets /Weekly schedule and stationaries.  Manage the payment voucher, F&B / Spa voucher.  Update and register the event or seminar for sales team.  Arrange and perform hotel show rounds / client appointments  Join local networking event to promote the hotel.


  • Bachelor's degree

    Mae Fah Luang University - Hospitality and Tourism Management - Muang, Thailand

    June 2011 - February 2015


1 language

  • English

    Full professional


2 skills

  • Entertainer
  • the show
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