Nayden Stoyanov

Nayden Stoyanov

Assistant Housekeeping Manager at Fairmont Rey Juan Carlos I
Lives in Barcelona, Spain
over 6 months ago

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Innovate, anticipate and lead!

Experience

  • Assistant Housekeeping Manager

    Fairmont Rey Juan Carlos I - Barcelona, Spain

    Housekeeping
    June 2017 - September 2018 · 1 year and 4 months

    Main Responsibilities: Leading a team of over 90 members (supervisors, office administrative staff, floor chambermaids, valets, area cleaners, windows cleaners; night cleaners + supervising laundry team) + extra staff from outsourcing company on high occupancy days; Arranging annual shifts; Making and following up SOPs; Organizing departmental meetings; Assisting at inter- departmental and management meetings; Controlling and Coordinating with the rest of departments the opening of every new floor during the renovation process; Preparing and following up action plans for improvements; Chambermaids productivity control (cleaned room daily, weekly, monthly and annually; Stock control; Cost control for extra staff in order to avoid exceeding expenses; Daily supervising of common areas, some selected guestrooms and colleagues work to maintain the 5 star quality; Arranging one to one and group meetings for brainstorming and other topics to keep improving the team work and maintain colleagues motivation; Following up KPIs and mostly the quality indexes (Voice of the gust or previously ReviewPro, LQA standards, TripAdvisor and Booking.com scores and comments); Support floor supervisors when necessary (Example: to open the morning shift and distribute the daily work to the morning team – floor chambermaids and area cleaners); Interviews to new candidates; Others – follow up additional tasks from the Rooms Division Manager and the General Manager;

  • Head of Duty Managers

    Fairmont Rey Juan Carlos I - Barcelona, Spain

    Management
    September 2015 - May 2017 · 1 year and 9 months

    Main Responsibilities: Leading a team of 4 Duty Managers; Organizing and controlling team schedules and pacification; preparing and following up SOPs; preparing and following up action plans for improvements; Local supervision of the operational departments day to day work, Representing the Rooms Division Manager, the Operations Manager and the General Manager when handling complaints and at meetings; Maximum responsible of the hotel operation on weekends and festive days in HOD’s absence; Representing the HOD when and where necessary during the renovations in the property; VIP day to day arrangements and treatment (such as: welcome letters and amenities arrangement, supervision of their rooms, welcoming them, following up until the end of their stay, emailing, etc.); Daily supervision of the entire complex in order to ensure everything is in order and clean (congress center, outside gardens, pool areas, restaurant areas, inside hotel spaces, meeting rooms etc. – in case of incidences, reporting immediately to the corresponding department to fix it rapidly); Guests attention in the lobby supporting Reception and Concierge; Supporting the Sales Department by doing site inspections; Coordinating students visits and giving them onsite classes about hospitality in a 5 stars hotel; Responding to comments in Trip Advisor and Booking.com; Following up the ongoing events with the meeting planners; Lateral service to different departments when necessary;

  • Guest Services Manager

    Fairmont Rey Juan Carlos I - Barcelona, Spain

    Guest Relations
    March 2014 - August 2015 · 1 year and 7 months

    Main Responsibilities: Leading a team of 6 colleagues (3 in Guest Relations area and 3 on the private (executive floor) area; Organizing and controlling team schedules pacification; preparing and following up SOPs; preparing and following up action plans for improvements; VIP day to day arrangements and treatment (such as: welcome letters and amenities arrangement, supervision of their rooms, welcoming them, following up until the end of their stay, emailing, etc.); Guests attention in the lobby (lobby ambassador); Supervising the private floor and room (such as: team work, order and cleanness, food arrangement, stock control, guests attention when necessary); Supporting the Sales Department by doing site inspections; Coordinating students visits and giving them onsite classes about hospitality in a 5 stars hotel; Responding to comments in Trip Advisor and Booking.com; Lateral service to different departments when necessary;

  • Guest Relations Agent

    Fairmont Rey Juan Carlos I - Barcelona, Spain

    Guest Relations
    March 2013 - February 2014 · 12 months

Languages

  • English
    Native or fluent
    100%
  • Spanish
    Native or fluent
    100%
  • Bulgarian
    Native or fluent
    100%
  • Russian
    Limited working
    40%

Skills

  • anticipative
  • Companionship
  • Flexible and patient
  • Innovative
  • Proactive
  • Problem solving skill
  • Team Leadership
Connections
Imma Moreno
Director of Rooms at Fairmont Rey Juan Carlos I
Jos Luckose
Alumni from Jaipur National University
Following
JW Marriott Marquis Hotel Dubai
Dubai, United Arab Emirates
Hotel Arts Barcelona
Barcelona, Spain
Booking.com
Amsterdam, Netherlands
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