Neeraj Gairola

Assistant Restaurant Manager at Marriott International
Lives in Ahmedabad, India
over 6 months ago

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Dear reader
Greetings of the day,
As you can see, I have had extensive 5 year and 6 month plus years of work experience in the hospitality & service industries, giving me varied skills & the ability to work with many different types of people.I believe I could fit easily into your team.
due to my continuous hard work and dedication towards guest satisfaction and keeping the brand image in mind, i got the multiple recognition from guest and my company.
I got special recognition Award by Mr. Bill Marriott – “The spirit to serve”
Got executive of the month.
Recently won Manager of the month Quarter II.
I was also responsible for the Brand Standard Audit by Marriott in 2016, 2017 & 2018 and scored 90+ in Food & Beverage Service.
I am a conscientious person who works hard & pays attention to detail.I'm flexible, quick to pick up new skills & eager to learn from others. I also have lots of ideas & enthusiasm.

Experience

  • Assistant Restaurant Manager

    Marriott International - Ahmedabad, India

    F&B service
    December 2016 - Now · 2 years and 2 months

    • Resolve customer complain regarding Food &Service. • Observe and evaluate workers and work procedures to ensure quality standards and services. • Inspect equipment and work area to ensure efficient services and conformance to standards. • Making good relation with team members and guest and handling problems or complaints in the best way possible keeping in mind the hotel as well as guest satisfaction • Making sure all the Marriott standards area been followed. • Responsible for getting the business by going out for sales call to the different company

  • Food &Beverage Executive

    JW Marriott Mussoorie Walnut Grove Resort & Spa - Mussoorie, India

    F&B service
    May 2015 - December 2016 · 1 year and 8 months

    • Taking daily briefing of staff and inform them about day to day activities and VIP movements. • Taking daily training, assign duties and responsibilities to employees in accordance with work requirements. • Prepare staff roaster. • Coordinating with other departments to enhance guest experience. • Making the store\Purchase requisition for outlet need. • Update day to day inventories of alcohol, cash, store, comments cards in system for further record. • Interacting with guest, Handling of guest feedback and acting in the best way possible keeping in mind the hotel as well as guest satisfaction.

  • GSA F&B Service

    JW Marriott Mussoorie Walnut Grove Resort & Spa - Mussoorie, India

    F&B service
    August 2014 - May 2015 · 10 months

    • To follow procedures for food and beverage controls at all times. • To assist with maintaining and improving department operating standards. • Handling section and suggest the signature Food & Beverage to guest. • To assist with maintaining and improving department operating standards. • Overseeing inventory, including Food & Beverage, Supplies and other restaurant equipment. • To organize work stations & the service personnel assigned to that stations with a view to give fast & friendly service. • Assist supervisor in Cutlery, Crockery & Glass inventory

  • F&B Associate

    The Oberoi - Shimla, India

    F&B service
    October 2012 - March 2014 · 1 year and 6 months

    • Understand the process and procedure of company and follow them properly • Take ownership of guest and make sure they get 100 assistance. • To follow procedures for food and beverage controls at all times. • To assist with maintaining and improving department operating standards. • Handling section and suggest the signature Food & Beverage to guest. • To assist with maintaining and improving department operating standards.

Education

  • KUKREJA INSTITUTE OF HOTEL MANAGEMENT AND CATERING TECHNOLOGY, DEHRADUN (2009-2013 Batch).

    Shri Guru Ram Rai public school, Srinagar Uttarakhand - Dehradun, India

    August 2009 - June 2013

    Completed 4 year degree course in Hotel Management from KUKREJA INSTITUTE OF HOTEL MANAGEMENT AND CATERING TECHNOLOGY, DEHRADUN (2009-2013 Batch). PRE EMPLOYEMENT HISTORY:- Done 6 months industrial training from “THE RETREAT HOTEL” MUMBAI (October 2010- March 2011)

Languages

  • English
    Full professional
    80%

Skills

  • F&B micros
  • MS Excel
  • MS WORLD
  • P&L

Other

  • Special recognition Award by Mr. Bill Marriott – “The spirit to serve” in 2015

    • Special recognition Award by Mr. Bill Marriott – “The spirit to serve” in 2015 for giving the exceptional service to the guest and get multiple recognition by guest.

    spirit to serve.jpeg
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