Ngoc Quynh Nhu Pham

Ngoc Quynh Nhu Pham

Human Resources Trainee at Hôtel Metropole Geneva
Lives in Geneva, Switzerland

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About me

Coming from an Asian background and currently studying in Geneva, I am experiencing different cultures to have an inspiring, updated vision about hospitality and tourism. Open-minded, original and philosophical, I am seeking challenges in Administration, Room Division starting from November 2019


2 years and 7 months

  • Human Resources Trainee

    Hôtel Metropole Geneva - Geneva, Switzerland

    Human Resources
    April 2019 - Now · 9 months

    Assistant of HR Director: manage a team of 130 employees. - Participate in recruitments: vacancies announcement, candidates first selection - contact. - Interviews, references request - Responsible for internship programs, recruitment, represent the hotel with hospitality academies. - Fill in administrative papers (working authorisation, AVS, insurance claims). Receive, welcome and monitor new employees. - Overview and improve working conditions and environment, social activities. - Organise monthly visits for colleagues in two establishments of the hotel.

  • Account Payable Trainee

    Starling Hotel & Conference Center Genève - Geneva, Switzerland

    April 2018 - September 2018 · 6 months

    Responsible for Payable Accounting for Starling Hotel Geneva, Starling Hotel Lausanne, and Starling Residence Geneva. - Process and control payments for exploitation charges. - Determine individual rooms commissions through HRS, Expedia - Enregister invoices, VAT, provisions - Control F&B inventory monthly - Process monthly closure - Cross training as Income auditor, Night auditor, Cost controller, and Receivable accounter.

  • Housekeeping Trainee

    Crowne Plaza Geneva - Geneva, Switzerland

    April 2017 - September 2017 · 6 months

    - Housekeeping supervisor. - Closing, opening shift of Housekeeping. - Managing minibars, laundry room. - Working on layovers, VIPs, clients anniversary. - Learning about laundry orders, Amicolab, IHG IClean.

  • Food and Beverage Trainee

    Restaurant Chinatown - Lausanne, Switzerland

    F&B service
    February 2016 - July 2016 · 6 months

    - Station leader: taking orders, serving plates. - Preparation, setting tables, cleaning. - Responsable of the bar: preparing drinks, desserts.

  • Student Trainee

    Swiss Hotel Management School - Montreux, Switzerland

    F&B service
    October 2015 - January 2016 · 4 months

    - Prepare and serve dessert at the cafeteria. - Prepare the hot station for breakfasts and dessert & cutlery station for lunches. - Ensure the station is well prepared at all time. - Mise en place and serve the guest at the fine dining restaurant. - Supervisor of the class at the fine dining restaurant. - Prepare and serve beverages at Buffet the la gare Caux in week - end operation. - Prepare and serve alcoholic beverages at the school bar.

  • Student Trainee

    Swiss Hotel Management School - Montreux, Switzerland

    F&B kitchen
    October 2015 - January 2016 · 4 months

    - Prepare the ingredients and cook for the cafeteria. - Prepare the ingredients and cook for the fine dining restaurant.


Currently studying

  • Ecole Supérieure

    Ecole Hôtelière de Genève - Geneva, Switzerland

    October 2016 - Now

  • SHMS Swiss Hotel Management School - Switzerland

    September 2015 - January 2016

    First year student completed the semester academic and finished an internship in Food&Beverage; department.

  • High School Diploma

    Le Hong Phong High School for the Gifted - Ho Chi Minh City, Vietnam

    July 2012 - May 2015


5 languages

  • French

    Native or fluent

  • Vietnamese

    Native or fluent

  • English

    Native or fluent

  • German

    Limited working

  • Korean


Personal information


  • Vietnamese

Date of birth

May 23rd 1997


8 skills

  • Budgeting
  • Fidelio PMS
  • Microsoft office skills
  • Mirus
  • Opera PMS
  • Stress resistant
  • Team work
  • Time management
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