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I am friendly and love to work with people come from difference country to gain more experience and update continuously my knowledge in hospitality industry. With my strong passion and positive attitude, I will try to make myself as the most valuable staff to the company and make all the guests feel most welcoming and enjoying their stays at the hotel as well as create a sense of belonging wherever I go.
St Regis Saadiyat Island - Abu Dhabi, United Arab EmiratesFront Office conciergeFebruary 2015 - Now
+ Responsible for all Bell Service activities such as luggage service upon guests’ check-in and checkout, luggage storage, message service, and information service and other related tasks. + Supervise, check and record storage of guest luggage in the baggage storeroom on a daily and basis and ensure that it is within the Luggage Storage guidelines + Monitor and help guests on the guest transportation bookings, especially promote hotel transportation to maximize transportation revenue + Help to arrange mail service, film development, or other duties requested by guests. Ensure the proper distribution of the daily newspapers to all in house guests, especially for VIPs and long staying guest + Ensure guests messages, faxes are passed to guests, or delivered to guest- room immediately and accurately. Responsible for obtaining update town information regarding places of interest and other similar spots intended for tourist + Perform other duties be assigned by the Concierge Supervisor, Chief Concierge + To maintain a high standard of personal appearance and hygiene at all times and ensure that all guests are provided a courteous and professional service at all times. + Ready to stay back to work overtime and make sure everything done before handing over to the next shift.
Yas Viceroy Hotel Abu Dhabi - Abu Dhabi, United Arab EmiratesFront Office conciergeSeptember 2011 - December 2014
+ Responsible for guest transportation commencing & in the direction of hotel + In-charge of monthly time report of concierge & valet required by the Management + Precise knowledge of Hotel Facilities and Services + Skilled in customer service and quality delivery. Ensuring the Guests was professionally provided with all their enquiries + Giving good professional service to maintain the image & reputation of the Hotel + Ensure safety of Guest luggage left in care + Conscious of daily functions, events, VIP and group arrivals + Provide information such as Rental car, Cinema, Restaurant, Tours, Bars, Airlines and many more. + Be able to handle multiple works under high pressure and consistently meet tight requirements from employers + Perform any other tasks as required
Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi - Abu Dhabi, United Arab EmiratesHousekeepingApril 2009 - August 2011
+ Extend daily briefing, noted the VIP arrival, VIP in house, arrival guests. + After briefing, check all the room status, update to team leader to make sure all arrival rooms are ready + Responsible to clean 15 rooms per day, including stay over and check-out room. + Inform to team leader, manager and lost and damage items in the room. + Responsible to keep the work area, including corridor, pantry are clean and tidy. + Following the standard operating procedures to Ensure security of guest rooms and privacy of guests + Give training to new staff to make sure all new staff knowing about hotel standard. + Makes recommendations to improve service and ensure more efficient within department.
Hanoi University - Hanoi, VietnamSeptember 2005 - June 2009
EnglishNative or fluent100%
- Can handle high pressure
- Comunication skills
- Strong guest care
- Very good communication