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I am seeking an opportunity as a Hospitality Staff to show my abilities for achieving absolute satisfaction from guest and contributing to the growth of the company. I have relevant experiences in the Hospitality, Food and Beverage Industry, as well as customer related service, from my past roles streaming service procedure.
Autogrill Company - Ho Chi Minh City, VietnamF&B serviceOctober 2018 - Now · 3 months
• Plans and directs communications programs that effectively describe and promote the organization and its products. • Collaborate with marketing professionals to produce copy for advertisements or articles • Work in of Office; use photo and video-editing software to create new Banners, Landing pages and Web Content • Create brand strategies such as positioning, scheduling, and deciding on the selling platform. • Assist in the development of a branded marketing plan; analyse the market and the competition to support the Brand Manager
HeskethJames Hospitality - Manchester, United KingdomF&B serviceJanuary 2018 - July 2018 · 7 months
• Provide a great services and high quality meals in Hotel party seasons, Specific events, Stadiums and Sport venues. • Member of F&B team at Emirate Old Trafford Cricket Ground (5* restaurant) • Waitress at Manchester City Academy (5* restaurant) • Joined the Bar shift at the Hotel Party in Manchester Central
F&B Attendant Intern
New World Saigon Hotel - Ho Chi Minh City, VietnamF&B serviceDecember 2016 - May 2017 · 6 months
• Make reservations, greet customers • Handle customer complaints and special requirements. • Hand out menus and explain menu items and specials • Take customer orders, deliver to food servers and clean tables • Verify customer satisfaction with service and selected food items
Barista and Store Supervisor
Cafe Bene - Ho Chi Minh City, VietnamF&B serviceNovember 2015 - July 2016 · 9 months
• Play role model and coach the delivery of high-quality service at Supervisor position. • Handcraft a perfectly made beverage as a Barista.
BSc in International Hospitality Business Management
Sheffield Hallam University - Hospitality and Tourism Management - Sheffield, United KingdomSeptember 2017 - September 2018
Bachelor in Hospitality Management
Hoa Sen University - Ho Chi Minh City, VietnamSeptember 2012 - June 2015
VietnameseNative or fluent100%
- Ability to work by myself by active learning.
- Able to work harmoniously with other members
- Attention to detail
- Good computer literacy.
- Innovation thinking