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I am seeking an opportunity as a Hospitality Staff to show my abilities for achieving absolute satisfaction from guest and contributing to the growth of the company. I have relevant experiences in the Hospitality, Food and Beverage Industry, as well as customer related service, from my past roles streaming service procedure.
3 years and 1 month
Autogrill Group’s HMSHost International Airport - Ho Chi Minh City, VietnamF&B serviceOctober 2018 - Now · 1 year and 3 months
- Manage crew members efficiently and assign crew members to run the shift effectively that increase the income over $8000 per day. - Perform restaurant check according to airport standard procedure of operation. - Welcome and acknowledge guests according to company standards and handle customer’s problems.
HeskethJames Hospitality - Manchester, United KingdomF&B serviceJanuary 2018 - July 2018 · 7 months
• Provide a great services and high quality meals in Hotel party seasons, Specific events, Stadiums and Sport venues. • Member of F&B team at Emirate Old Trafford Cricket Ground (5* restaurant) • Waitress at Manchester City Academy (5* restaurant) • Joined the Bar shift at the Hotel Party in Manchester Central
F&B Attendant Intern
Lotte Legend Hotel Saigon - Ho Chi Minh City, VietnamF&B serviceDecember 2016 - May 2017 · 6 months
• Make reservations, greet customers • Handle customer complaints and special requirements. • Hand out menus and explain menu items and specials • Take customer orders, deliver to food servers and clean tables • Verify customer satisfaction with service and selected food items
Cafe Bene - Ho Chi Minh City, VietnamF&B serviceNovember 2015 - July 2016 · 9 months
- Manage and divide jobs for 12 employees per shift as well as maintain the income of 20 million VNĐ per day for the store at Supervisor position.
BSc in International Hospitality Business Management
Sheffield Hallam University - Hospitality and Tourism Management - Sheffield, United KingdomSeptember 2017 - September 2018
Bachelor in Hospitality Management
Hoa Sen University - Ho Chi Minh City, VietnamSeptember 2012 - June 2015
Native or fluent
Date of birth
June 22nd 1994
- Ability to work by myself by active learning.
- Able to work harmoniously with other members
- Attention to detail
- Good computer literacy.
- Innovation thinking