Nhor John Rubin

Nhor John Rubin

Supervisor at Cable Car Bar & Lounge
Lives in Dubai, United Arab Emirates
over 6 months ago

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A highly organized and hard-working individual looking for a responsible position to gain practical experience. To make use of my interpersonal skills to achieve the goals of a company that focuses on customer satisfaction and customer experience.

Experience

  • Supervisor

    Cable Car Bar & Lounge - Central Visayas, Philippines

    F&B service
    July 2013 - August 2016 · 3 years and 2 months

    • Responsible for the entire Cable Car Bar & Lounge operations and supervising 25 staff members. • Develop and recommend opportunities for event improvement. • Assist managers with employee discipline sessions, attendance logs, and maintains up-to-date contact information. • Provide a high level of guest satisfaction through effective communication • Responsible for opening and closing the building according to expectations of the management team and manage inventory and equipment for events. • Maintain professionalism and positive attitude in stressful and difficult situations. • Promoted and consistently recognized by management on a positive attitude and ability to deliver superior customer service. • Resolved customer issues.

  • Head Waiter

    Cable Car Bar & Lounge - Cebu City, Philippines

    F&B service
    May 2012 - June 2013 · 1 year and 2 months

    • Greeted guests and provided quality customer service in a fast-paced environment and escorted them to their tables. • Assisted customers in choosing meals and drinks and provided up-sell information. • Ensured all waiter duties were performed efficiently and correctly. • Consistently increased revenue by up-selling orders and suggestion add-ons/extra to meals. • Monitor dining area to ensure best customer experiences. • Consistently checked on customers to ensure satisfaction with each food course and beverages. • Responsible for delegating all closing tasks to fellow associates, and staying until all duties and tasks were completed • Effectively communicated with all staffs. • Promoted to Supervisor after 14 months.

  • Waiter

    Cubana Superclub - Central Visayas, Philippines

    F&B service
    February 2011 - April 2012 · 1 year and 3 months

    • Greeted guests and provided quality customer service in a fast-paced environment and escorted them to their tables. • Presented menus and answered questions about the cuisine, making recommendations and informed customers of daily specials and promotions. • Answered questions about menu selections and made recommendations. • Took orders from customers and served food, drinks, and deserts. • Skillfully anticipated and addressed guest service needs. • Conducted final check of food items prior to serving customers to ensure quality maintenance. • Prepared bill/receipts and collect payment from customers. • Became a head-waiter.

Education

  • Computer Science

    University of the Visayas - Cebu City, Philippines

    July 2008 - April 2010

  • PC Hardware Servicing NC II

    Crispa Technical Training Center Inc - Tagbilaran City, Philippines

    October 2007 - February 2008

  • Secondary

    University of the Visayas - Cebu City, Philippines

    July 2003 - April 2007

  • Primary

    San Isidro Cental Elementary School - San Isidro, Philippines

    July 1998 - April 2004

Languages

  • English
    Full professional
    80%

Skills

  • Creative
  • Detail oriented
  • Gifted personality
  • Good attitude.
  • High communication skills
  • High interpersonal
  • High Listening Skills
  • highly energetic
  • Highly organized
  • Proactive
  • Self Motivated
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