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Dear Recruitment Manager,
I’m Indonesian, living in Madrid and holding work visa to work in Spain.
From the past 6 years I worked in hospitality industry 5 stars Resort or hotel for in Housekeeping department as Butler and Villa concierge, Food and beverage department (waitress, hostess, food and beverage administrator).The area covered personalized service, handling complaint, guest satisfaction, and product up selling.
The key strengths that I possess for success in this position include, but are not limited to, the following:
• Provide exceptional contributions to customer service for all customers.
• Strive for continued excellence.
• Strong communication skills.
• Eager to learn new things.
You will find me to be well-spoken, energetic, confident, and the type of person on whom this company can rely on.
I also have a wide breadth of experience of the type that gives you the versatility to place me in a number of contexts with confidence that the level of excellence you expect will be met.
I hope that you'll find my experience and interests intriguing enough to warrant a face-to-face meeting, as I am confident that I could provide value to you and your company member of your team.
Thank you for your time and consideration. I look forward to hearing from you about this employment opportunity.
Ni Luh Putu Yulianti
Hotel Pax torrelodones - Madrid, SpainF&B serviceAugust 2018 - Now · 4 months
Responsible opening restaurant for breakfast, to set up cook and preparing buffet breakfast, Coordinates the flow of food products, keeps food lines stocked, cleaned, and monitors presentation of all food items on food line Welcoming and greet the guest and handling billing of inside and outside guest.
Holiday inn las tablas - Madrid, SpainF&B serviceApril 2018 - August 2018 · 5 months
Responsible opening restaurant for breakfast, to set up cook and preparing buffet breakfast, Coordinates the flow of food products, keeps food lines stocked, cleaned, and monitors presentation of all food items on food line Welcoming and greet the guest and handling billing of inside and outside guest. Answering room service call, prepare the order and deliver on timely manner. Prepare and set up coffee break for meeting room Cook and prepare the food (sandwiches, pizza, pasta, salad) during the weekend as the kitchen closed for ala carte
ac hotel cuzco by mariott - Madrid, SpainF&B serviceSeptember 2017 - April 2018 · 8 months
Handling breakfast buffet , assist the guest , clearing up the table and reset up Preparation coffee and snack for meeting room Handling ala carte in the restaurant Answer room service order and delivering it on timely manner
ac hote cuzco by marriott - Madrid, SpainF&B serviceDecember 2015 - January 2016 · 2 months
Prepare tables for meals, including setting up items such as linens, silverware, and glassware, candles, breads. Great guests and make them feel comfortable. Present menus to the clients and answer questions about menu items, making recommendations upon request. Take beverage and food orders. Deliver beverages and food in a timely manner. Check with guests to ensure that everything is going well. Remove dirty dishes from table. Refill beverages throughout the meal. Deliver guest’s bill and thank them for dining at the restaurant.
Customer Service Specialist for Asia Pacific
TICKETBIS - Madrid, SpainCustomer ServiceFebruary 2015 - May 2015 · 4 months
Assist the buyer for their purchase and the seller for their sales, ensure the transaction is successful Daily maintain the activity of the transaction such as pending delivery, payment security check, shipping method including creating shipping labels and follow up accordingly. Answer telephone calls and emails from Asia pacific country and assist them with their inquiries. Ensure the right status of the purchase is up to date , so we can trace the purchase correctly. Ensure the estimated delivery date of the tickets is fulfill, so the buyer can get the ticket before the event. Taking in charge of the penalization for the seller, or any refund charges for the buyer. Communicated with shipping company for any issue during delivering and trace the package in regular time
One&Only; Reethi Rah, Maldives - Malé, MaldivesOtherJanuary 2012 - January 2014 · 2 years and 1 month
Work as personal butler and supervising 7 villas. Ensure personalized service is offered to guest during their stay. Effectively Supervises villa attendant, technician, gardener, coordinators and check the completion of the assigned duties. Ensure that all maintenance requests in the guest villas are dealt with in a timely manner. Obtains guest preferences information, and update to guest history form accordingly. Assist and pick up the guest from airport to the resort. Offers guest villa orientation and foot ritual upon arrival. Offers to pack and unpack guest luggage as per One and Only standard and maintaining guest’s wardrobe in neat and tidy all the time. Replenishes and set up the mini bar, daily fruits, ice and turn down service amenities. Ensure that all flyers, magazines, leaflets and information contained in the guest directory are kept up to date. Take care of guest laundry as per One and Only Standard. Assist with room moves and coordinate with bell assistant for luggage de
Food and Beverage Administrator cum Hostess
Baros Maldives - MaldivesOtherJanuary 2008 - January 2012 · 4 years and 1 month
Food and Beverage Administrator Overall Food & Beverage menu engineering and updating with F&B Manager. General F&B events and promotional communication through other departments. Prepare daily events information and liaise with all respective departments. Key communicator within F&B and Kitchen to provide all necessary information (guest dietary, food request, special notifications, package entitled dinner) to all outlets and staff members. Correspondence menus, wine or beverage list with outside guest through mail. Assisting F&B manager or Executive Chef in any paper work. Conduct the training for hostess and waiter with regards standard and procedure bid and farewell, seating, and menu presentation. Hostess Assisting Breakfast and Dinner Welcome and bid farewell to guest in restaurant. Seating the guest and menu presentation. Promotion and product upselling. Assisting waiter in daily operation (setup the table, drink order, and communicating guest dietary). Communicate with
Prestige bali villas - Denpasar, IndonesiaOtherNovember 2006 - February 2008 · 1 year and 4 months
Handling check in and check out guest. Handling breakfast, lunch and dinner, including prepare certain food items under Chef supervision. Cleaning guest room (make up bed, room &bathroom; cleaning, turn down) and clean the villa area (garden, living room). Help the guest arranging the vacation plan and at their entire service disposal.
Planet Hollywood bali - Denpasar, IndonesiaOtherOctober 2005 - March 2006 · 6 months
Welcome and bid farewell guest. Handling reservation for group lunch or dinner from travel agent. Handling movie ticket reservation. Handling kid corner (cleaning, arranging and maintain).
politeknik negeri bali - Bali, IndonesiaJuly 2002 - July 2005
majoring in tourism and accomodation
IndonesianNative or fluent100%