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Customer Satisfaction Oriented, Very Serious, Hard Worker, Team Player
Human Resources Assistant
ALJAKS AS - Elverum, NorwayHuman ResourcesNovember 2017 - April 2018 · 6 months
-Creating a system of monitoring the goods and tools of the company. Achieved better coordination of staff. Reduced the time required to identify a tool to a button press. Gained more time for the manager to be focused on business development; -Developing the ability to work in the teritory as well as in the office. Stimulated better communication between the employee and the employer. Reduced the time for repair the mistakes. Obtained better stress resistance, so I have improved the qualities of working for the result.
Johann Strauss Hotel - Bucharest, RomaniaTourismMay 2017 - October 2017 · 6 months
-Welcoming guests to the hotel in a polite, friendly and helpful manner. Increased the rating on "Booking.com" at the section "Staff". Improved my communication skills in an international environment; -Dealing with and resolving customer complaints. Managed to solve the complaints. On this way I gained the trust of the staff and the manager; -Ensuring that all relevant paperwork has been completed in order for a smooth handover at the end of the shift. Learned the ''Medallion'' booking schedule. Developed the ability to
Consultant. Marketing Supervisor
Mabuco Mob - Bucharest, RomaniaCustomer ServiceJune 2016 - May 2017 · 12 months
Sales & Marketing Supervisor- December 2016 - May 2017 (Sales) -Coordinates the sales team in Bucharest (2 people). Managed to organize the showroom's work in order to have a stable operating mechanism. Learned how to acquire in situations of permanent change and how to adapt the team to the new standarts. Handled to organize deliveries to clients. Prepared sales contracts and administrated the showroom without overloading the managers. (Marketing) - Participate in implementing marketing strategy. Increased sales in the first month of activity by 20% and over three months to 30%. Improved the delivery time to our customers, also reduced the number of complaints. Sales Consultant- June 2016 - December 2016 -Activities of new-business (new contacts, presentation of products, widening of the portfolio of Clients). Increased the number of clients and created a database for them. Assimilated different sales and negotiation tactics that helped me to achive the target and increase the sales.
Saronic Media - Bucharest, RomaniaConsultingApril 2015 - May 2016 · 1 year and 2 months
Marketing Operator- November 2015 - May 2016 -Analyzes and interprets data from marketing research. Developed the skills to work in Excel as well as writing reports on the analysis of the research results. Coached the new staff in order to have a highly preparation for this job. Marketing Assistant- April 2015 - October 2015 -Participate in quantitative research (telephone market studies, door to door market studies, etc.). Developed the ability to communicate with people over the phone for a professional purposes. Achieved the target starting with the first month. For references please contact Mr. Razvan CIOFU- General Manager mob +40722708060 e-mail firstname.lastname@example.org
Hampton Inn & Suites - Williamsburg, VA, United StatesTourismJune 2014 - November 2014 · 6 months
- Helping supervisors to identify problems. Maintained the good functionality of the services. Identified any problem and announced the responsible persons as soon as possible; -Mentaining the clear view of the hotel. Responsible for the clean image of the hotel. Learned that the professional influence of any employee leads to the creation of a good image of the entire hotel.
Venetia Club - Chisinau, MoldovaF&B serviceJune 2012 - April 2014 · 1 year and 11 months
Waiter- May 2013 - April 2014 - Serving more than ten tables at the same time. Managed to experience working under pressure for a long time, just like organizing myself to provide a quality service. Asimilated and improved the qualities of coordination of orders. Receptionist- June 2012- April 2013 -Operating switchboard and directing calls appropriately. Offered the best service to clients. Resolved any complaints in the fastest way. Gained my first experience as a receptionist and understood how the customer service works. For references please contact Mr. Artur BOTNARU- General Manager mob +37362141009 e-mail email@example.com
Social Sciences Specialist
University of Craiova - Craiova, RomaniaOctober 2012 - July 2015
Course of studies: Sociology. Human resource management, Administrative law, Public Finance, Psichology. Focus: Understanding of how the state is working and its institutions. Administration of public institution, The impact of state in social life.
RussianNative or fluent100%
- Hotel reception
- MC Office