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A student who started out at Diploma level in Rooms Division Management, I have accomplished multiple local work practice placements with outstanding results and an international placement as well with more on the horizon. I have worked both in Front Office and Housekeeping departments and covered most positions in both departments for a period of time.
Furthermore I have high proficiency with computer applications, systems and knowledge reducing any technological barriers significantly due to past experience in the IT field which has greatly assisted in problem solving skills.
Front Desk Shift leader
Panorama Hotel Prague - Prague, CzechiaFront Office receptionMay 2018 - September 2018 · 5 months
Ensuring all SOP are performed during check-in and out processes. Assisting colleagues and solving any issue that arises on the spot. Keeping constant contact wuth management to ensure any important information is conveyed to fellow colleagues. Performing basic night-auditing functions when required. Discreetly issuing minor disciplinary measures when necessary.
Front Desk Receptionist & Night Porter
St Mellion International Resort - Saint Mellion, United KingdomFront Office receptionJuly 2016 - June 2017 · 12 months
Front Desk Receptionist
Solana Hotel - Mellieha, MaltaFront Office receptionMarch 2016 - May 2016 · 4 months
InterContinental Malta - Saint Julian's, MaltaFront Office conciergeJune 2015 - September 2015 · 4 months
B.A (Hons) International Hospitality Management
Institute of Tourism Studies Malta (ITS) - Saint Julian's, MaltaSeptember 2017 - Now
Manage Hospitality operations with international dimensions Comply with social, scientific, cultural and ethical values of the stages of gathering, interpreting and implementing data in the field; Apply and use information and communication as required in this area of study Innovate operations to attract new business
Diploma in Room Division Operations
Institute of Tourism Studies Malta (ITS) - Saint Julian's, MaltaSeptember 2014 - June 2017
Advise guests on in house facilities and external activities. Deal with the guests and colleagues in a professional manner. Manage the needs and requirements of different types of customers. Sell in house facilities. Carry out housekeeping best practices. Comply with legal requirements on safety, health and hygiene.
BTEC National Diploma in Computing
MCAST Malta - Paola, MaltaSeptember 2009 - June 2011
Use modern computer systems and networks in the workplace Use Multimedia systems and web development to satisfy requirements Use Programming skills and database manipulation techniques Apply ICT knowledge and skills independently
EnglishNative or fluent100%
- Computer litrate
- Creativity and innovation
- Data Analytics
- Data processing
- Guest service oriented
- Hotel Marketing
- Microsoft skils
- Project management skills
- resort suite