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Passionate dynamic Leader for Hotel, Restaurant and Bar projects.
Focusing on Guest Experience.
Expert in Openings, Procedures and Expansion.
Specialist in Talent management.
Guest Experience Consultant for F&B and Hospitality Projects
Private Clients - Barcelona, SpainConsultingJanuary 2016 - Now · 3 years and 1 month
- Consulting Service for Hotels, Restaurants and Bars. - Openings and expansion. - Business Plan, Feasibility and Regulations. - Guest Experience Design and Audit. - Recruiting, Training and Mentoring Staff. - Cost Control, Loss Prevention. Profit Strategies.
Casa Gracia Hotel - Barcelona, SpainF&B serviceNovember 2017 - November 2018 · 1 year and 1 month
- Driving Operations for Restaurant, Cocktail Bar, Speakeasy Club, Banquets and Events in 8 different locations. Breakfast Service. - F&B Strategy Planning, Objectives, Budgets, Forecasting, KPI's. - Sales and Marketing. - Talent Hiring, Formation and Motivation of multiple teams. Safety. Scheduling Optimization. Goals and Rewards Program. - Guest Experience Development. Outstanding Satisfaction. - Procedures, Work systems and Service Manual design. - B2B and Public Relations with Major Accounts. - P&L Management. Loss prevention. - Improvement in 30% of GOP in 1 year. - Big Data analysis. Dynamic POS setting. - Management of the Hotel daily operations.
Cafe del Mar Club Barcelona - Barcelona, SpainF&B serviceApril 2017 - November 2017 · 8 months
- Pre Opening project development: 4000m2, Capacity 2000 Pax. Four story building: Restaurant, Sky Bar, Wellness Spa & Pool, Discotheque. - Hiring and Training Teams for different Venues (100 People) - Creation of Food & Beverage offer, and Experience Services. - Leading Corporate Events and B2B Relations (Amex, Audi, World Mobile Congress, Bentley, Nike, Nestle, among others). - Procedures, Work systems, Culture and Service Manual design. - Cost Control. Waste Reduction. - €5 Million Turnover Season 2017.
PJ Clarkes - Barcelona, SpainF&B serviceApril 2014 - November 2015 · 1 year and 8 months
- Pre Opening. Project development abroad. Flagship store USA. - Recruiting and Training an International team. Procedures - Client Relations. Events. - Suppliers sourcing and Purchases.
HOSPITALITY AND F&B Management
SINDICATO GASTRONOMICO, TURISMO Y HOTELERIA DE LA REPUBLICA ARGENTINA - Buenos Aires, ArgentinaMarch 2008 - November 2011
Communication and Media
ISPN - Buenos Aires, ArgentinaMarch 2001 - December 2005
FrenchNative or fluent100%
PortugueseNative or fluent100%
SpanishNative or fluent100%
EnglishNative or fluent100%
- Business Development
- Customer satisfaction
- F&B management
- Project management
- Restaurant Direction
- Social Media
- Team Leadership
- Team Management