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Peak Customer Satisfaction & Revenue Through Dedication of Quality & Service to Clients & Employees
DRIVING SWEEPING IMPACT TO PROFITS, COMPANY REPUTATION & CUSTOMER SERVICE
Results driven, agile, creator, quality-focused operational driver, problem solver and primary customer service leader. Adept at analysing figures and harnessing data to maximize performance and profit. Proven track record of expanding and growing organisations. Responsible for developing, spearheading change and establishing new strategic directions. Meticulously focused who elicits top performance. Developed and managed renovations and start up projects to completion and pre-opening. Global expert in sales & marketing, operations, business development, logistics, protocol, strategy, activations and planning.
- Communications Expert
- Purchasing, Contracts, Pricing
- Partner Alliances
- Outstanding Active Listening
- Risk/Health & Safety
- Sponsorship & Proposals
- Hospitality Management
- Expert Sales & Marketing
- MICE Management
- Information Technology
- Leadership & Teambuilding
- Media Production
- Benchmarking Analysis
- Client relationship Management
- Corporate Strategy
- Operational & Project Management
- Human Resources, KPI and Training
- Trade Show & Exhibitions
Operational Benchmarks and Competencies Include
Relentless Drive for Excellence. Built and refined operations reaching 25M Euros in 7 years.
Attention to Cost Control. Shaved 200,000 Euros off annual inventory costs
Champion for Staff Empowerment. Incentivised sales and operations to reach peak profitability by recruiting 100% of staff, with training in high-efficiency services skills, purchasing, billing and reporting.
Dedication to Employee Relations. Curbed turnover achieving over 50% improvement in staff retention by fostering motivation and transparency in company communications.
Prepared a large marketing presentation to secure investors for a 5 million Euro beach club project and a 15 million commercial centre development. Resulted in being voted in as the first ever Non Spanish Community President of one of the largest hospitality commercial centres in The Canary Islands, Spain.
Spearheaded growth by creating new products , media production and health retreats in our villas and yachts
Secured sponsorships/high profile contracts with Cash for kids, Heineken, Pepsi, Football Club, Tuxedo Princess Cruises, First Choice Holidays, BBC TV, Zodia Boats, PADI, Celebrities, Vauxhall , yahoo.
Worked alongside some of the best hotels and media companies. Ritz Carlton, Hilton, Sheraton, Europe, Hard Rock, Adrian, H10, Iberostar, Melia to name a few. Channel 5 Spain and UK, SMG Television, SKY, BBC, Tenerife Convention Bureau, Oasis FM, Power FM, Waves FM. Sunseeker UK Charters and Yahoo.
Secured year after year contracts (5 years) using our famous Versace Villa as the filming location for the famous UK TV program Take Me Out and several other independent media companies.
Created within the hospitality conglomerate the largest nightclub, entertainment, restaurant venue in The Canary Islands, winning Spain´s Tenerife Entertainment Awards.
Founder of the celebrity/vip event and wedding agency Tenerife Wedding Planners. Personally chosen for 10 years to head all English speaking wedding services for Europa Hotels. (Villa Cortes 5*)
Chosen to represent the Canary Islands Spain with the Convention Bureau at UK Exhibitions and Trade Shows.
Alturis Dubai - Dubai, United Arab EmiratesManagementJanuary 2018 - Now · 11 months
Temporary Cover Position) Alturis Travel UAE. VIP Travel - MICE and Destination Management Organisation (DMC)
Manager Several Departments
Freeliving Bars & Restaurants sl and DMR Enterprises Canary Islands - Santa Cruz de Tenerife, SpainManagementFebruary 2007 - January 2018 · 10 years and 12 months
Hospitality Manager, Business Development Manager then COO Reporting directly to the CEO with 6 heads reporting to me. Freeliving Bars & Restaurants Spain - DMR Enterprises Canary Islands Spain - DMR Technologies UK. International multimillion conglomerate with a diversified portfolio of strategic investments and corporate venture capital. Hospitality - HNWI Hotel Villas, MICE, Aircraft, Luxury Yachts and F & B, (over 5000 clients weekly). Real Estate, Forex Software Design and Trading, E-Commerce, Classic and Supercar Trading.
Business Development Manager
CDF Legal Solutions & Investments - Las Palmas de Gran Canaria, SpainSales & MarketingJanuary 2006 - December 2007 · 1 year and 12 months
Business Development manger. English/Spanish Law Firm and Financial Investment Advisors.
Sales & Marketing Manager
Cititravel DMC MICE - Madrid, SpainManagementJanuary 2005 - December 2005 · 12 months
MICE Event Agency (Largest DMC in Spain and Portugal with 15 offices in Europe)
Awaz FM - Glasgow, United KingdomPublic RelationsJune 2004 - December 2004 · 7 months
Launch of the First Asian radio station in Scotland.
Operations Manager & Shareholder
Atlantic 5 Star - Las Palmas de Gran Canaria, SpainManagementMay 1995 - June 2004 · 9 years and 2 months
Manager and Shareholder Hospitality and Property Management Company. Strategic revenue streams from Real Estate/Yacht Brokers. Vacation Property Management. MICE, 5 Star Resort Diving Schools & Retail Outlets. Relief Duty Manager (2002 – 2004) Sky Park Water/Attraction Theme Park. Several days each month, managing operations.
Natural Juice Therapist Practicioner
Complimentary Medical Society UKOctober 2015 - May 2018
Bachelor Of Arts Degree Business
Glasgow Caledonian University - Glasgow, United KingdomJune 2004 - June 2005
Higher National Diploma Business Information Management
City of Glasgow College - Hospitality and Tourism Management - Glasgow, United KingdomSeptember 1993 - May 1995
EnglishNative or fluent100%
- Big events
- Corporate hospitality
- F&B sales
- hotel opening
- Logistics Management
- Luxury hotel
- New business development
- Operational Management
- Pre opening
- strategic thinker
- Strong hospitality
- Theme Parks
- Villa Management