Nicolae Carastan

Nicolae Carastan

Front Desk Receptionist at C-hotels
Lives in Florence, Italy

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About me

I am seeking a challenging role within ambitious team that will enable me to make an effective contribution to the business while continuing my own career development.
Appassionate about hospitality industry and promoting wellbeing and resilience in the work setting.

Experience

9 years and 9 months

  • Front Desk Receptionist

    C-hotels - Florence, Italy

    Front Office reception
    December 2018 - Now · 1 year and 1 month

  • Front Desk Receptionist

    Hotel Spadai Srl - Florence, Italy

    Front Office reception
    November 2015 - September 2018 · 2 years and 11 months

    ▪ Dealing with bookings by phone, e-mail, letter, fax or face-to-face. ▪ Completing procedures when guests arrive and leave. ▪ Choosing rooms and handing out key. ▪ Preparing bills and taking payments. ▪ Taking and passing on messages to guests. ▪ Dealing with special requests from guests (like booking theatre tickets or storing valuable items). ▪ Answering questions about what the hotel offers and the surrounding area.

  • Front Desk Agent

    ACCOR - Florence, Italy

    Front Office reception
    May 2015 - November 2015 · 7 months

    ▪ Deliver excellent customer service, at all times. ▪ Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail. ▪ Administer all reservations, cancellations and no-shows, in line with company policy. ▪ Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety. ▪ Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment. ▪ Provide reports, as required, for housekeepers and management. ▪ Maintain personal knowledge by completing in-house training and workbooks. ▪ Always adhere to all company policies and procedures and licensing laws. ▪ Carry out instructions given by the management team and head office.

  • Booking Agent

    Never Too Much Srl - Florence, Italy

    Back Office
    March 2010 - May 2015 · 5 years and 4 months

    ▪ Direct, coordinate , and participate in merchandising tour – operator services such as sale of transportation, tailor made travel experiences. ▪ Planning customer travel and itineraries, booking functions, calculating costs for transportation and accommodations from current cooperation agreements with suppliers as hotels, villas, luxe car hire. ▪ Coordinate sales promotion activities, approve advertising copy. ▪ Involved in the development of marketing strategies for the company. ▪ Conducting market research and competitor analysis. ▪ Assisting in the collection of overdue invoices from clients. ▪ Spending time in the field liaising with major customers on technical points of contact. ▪ Strong decision making abilities, excellent attention to detail, time management and organisational skills. ▪ Able to think creatively, strategically and analytically.

Education

  • Master

    B.P. Hasdeu - Cahul, Moldova

    September 2001 - June 2005

    Dissertation titled: 'Dialects of the French language in the world' French as a main language. Culture and French literature. English as a second language. • Teaching strategies and sharing knowledge. • Strategies of coordinating groups of people. • Educational psychology.

Languages

6 languages

  • Italian

    Native or fluent

  • Romanian

    Native or fluent

  • Russian

    Professional working

  • English

    Professional working

  • French

    Professional working

  • Spanish

    Limited working

Personal information

Nationalities

  • Moldovan

Work Permits

  • Italy

Date of birth

May 23rd 1983

Skills

8 skills

  • Focus on goals
  • Goconcierge
  • Good decision maker
  • Great customer service
  • Hotel Reservation
  • Hotels
  • Open minded and flexible
  • Patient and diplomatic
Connections
Mahmoud Shahien
Junior Sous Chef at ACCOR
Nicole Tomamichel
Student from State Tourism and Hotel Management School (SSSAT) Scuola specializzata superiore alberghiera e del turismo
Stefano Carlino
Food and Beverage Manager presso ACCOR
View 12 connections
Following
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