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Motivated, ambitious and eager to learn. Passionate about hospitality management and currently pursuing a Bachelor's degree at Vatel School in Bordeaux.
Thanks to worldwide experiences, I have acquired a great cultural understanding and develop skills through continuous learning in hospitality companies where I was successful and received congratulations and encouragements from the senior managers.
1 year and 11 months
Front Office Manager
Vatel Bordeaux (France) - Bordeaux, FranceFront Office receptionSeptember 2018 - Now · 1 year and 4 months
Joined the Reception team of the Hotel Vatel 4* (12 rooms) in Bordeaux as Front Office Manager, assisting the Assistant Director and the Director of Accommodation. - Improving the management & teaching skills (turnover of staff every 2 weeks), adapting the teaching methods according to my colleague's abilities to lead them to the most efficient work. - Check-in/out procedures, supervising and checking the reservations, transactions and billing adjustments, resolving billing issues, managing the availabilities and rates, controlling the cashier at the end of every shift. - Replying to guest's feedback on Booking.com or Expedia in proper ways according to Hotel's requirements - Answering the phone and inform guests about availabilities and prices, services offered or other requests. - Forwarding calls to the proper person and department according to the request. - Ensuring good communication between all the hotel departments to avoid misunderstandings and deliver special information regarding every guest - Helping guests with their luggage, escorting them to their room and present them all the facilities in the room. - Recommending and booking restaurants, bars, city walks, parks, taxis and attractions for the guests. - Staying informed about all the new activities and restaurants open in Bordeaux, the coming events to be able to recommend them to the guests -Master OPERA PMS (Version 5.0), AvailPro, Microsoft Pack Office, Booking.com & Expedia extranets
La Signoria - Calvi, FranceFront Office receptionMay 2018 - September 2018 · 5 months
Vatel Bordeaux (France) - Bordeaux, FranceFront Office receptionFebruary 2018 - April 2018 · 3 months
Native or fluent
Date of birth
April 21st 1997
- Foreign Languages skills
- Guest relation
- Organisational skill
- Team management skills
- Team working skills