Nicolas Rivero Oliva

Nicolas Rivero Oliva

Servicio atención al cliente at ikea
Lives in Barcelona, Spain
over 6 months ago

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Regarding my experience, I have worked in other important hotels such as Hotel Melià Sky or Hotel Claris, in Front Office, Guest Relations, Reservations, or F&B deparments. Furthermore, I have also worked in Viena and Ikea as a Customer Service employee. With all together, I have learnt a lot about sales and customer service whoever the guest or the customer be, since in both hotels I had to face always with demanding and international guests, and also that is why I do not have any problem to deal with them, coming from wherever.
On the other hand and thanks to my career, I have improved my foreing languages as it s the case of German and English. Apart from the university, I have been studying German since 6 years, and I have also done a & month-Erasmus programm at the Saxion University, which has allowed me not only to improve my English but also to open my mind in the social and profesional fields.
I would like to dedicate myself to the sector of event management, since it has always been what I liked to do the most and that is why I chose this career. Moreover, other reasons to work in this sector are due to its variety, dynamism, the deal with the clients, and teamwork.
To finish, I would like to add I am a decisive person in moments of uncertainty or stress, predisposed to everything, with a great desire to learn and great self-initiative.

Experience

  • Servicio atención al cliente

    ikea - Sabadell, Spain

    Customer Service
    May 2018 - September 2018 · 5 months

    Entre mis funciones estaban: atender a los clientes y guiarlos por la tienda, así como la preparación de pedidos.

  • Barman

    Meliá Barcelona Sky - Barcelona, Spain

    F&B service
    April 2017 - August 2017 · 5 months

    Entre mis funciones estaban: barman en Le Pool Club, ayudante de barman en el restaurante Dos Cielos ubicado en The Level (planta 24), y servicio de barra en el Lounge Bar.

  • Front Offie

    Viena - Sabadell, Spain

    Customer Service
    September 2016 - July 2017 · 11 months

    Entre mis funciones estaban: cocinero de fríos y calientes, así como cobro, preparación y atención al cliente.

  • Guest Relations Agent/Recepcionista

    Claris Hotel Barcelona - Barcelona, Spain

    Front Office reception
    April 2016 - August 2016 · 5 months

    Entre mis funciones estaban: recepción de clientes y posterior check-in y out, elaborar y cobrar las facturas, atención de peticiones y resolución de problemas, reservas de excursiones y compra de tickets online, y acompañar a los clientes a las habitaciones.

Education

  • Erasmus exchange program, Destination Development module

    Saxion University of Applied Sciences - Apeldoorn, Netherlands

    August 2017 - February 2018

    Programa de Erasmus en la universidad de Saxion ubicada en Deventer, al este de Países Bajos. El programa duró 6 meses y el módulo que estudié consistió en el posible y real desarrollo de Zambia, con presupuestos, medidas, y reformas reales. De echo visitamos Zambia para obtener aun mas información del país y así adecuar toda esa información al desarrollo del trabajo.

  • Licenciado en Turismo

    Universidad Autónoma de Barcelona - Barcelona, Spain

    September 2014 - June 2018

Languages

  • Catalan
    Native or fluent
    100%
  • Spanish
    Native or fluent
    100%
  • English
    Full professional
    80%
  • German
    Professional working
    60%

Skills

  • Dinamico
  • Idiomas
  • Iniciativa
  • NEGOCIACIÓN
  • profesionalidad
  • Resolutivo,
  • trabajo en grupo
  • trato con clientes
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