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Hello there! My name is Nicole Mella, I'm from Chile. I worked for an American cruise ship Princess Cruises Line for 3 years, I had an amazing experience of learning about everything on F&B, Customers Service and Hospitality.
For the last past 2 years i been working for the Ritz Carlton Hotel in Santiago, Chile, as a waitress, during the last year i got the position of waitrer coach and Head Waiter of the restaurant, one of the most challenge thing that i done so far and really like it. I love to be involved in the customer service and food and beverage industry.
Now i move to France looking for new challenge and s different experience to continue to improve my self. At the moment i live in Fontainebleau near to Paris, doing au pairingn learning the french language
The Ritz-Carlton, Santiago - Santiago, ChileF&B serviceJuly 2016 - April 2018 · 1 year and 10 months
I'm working for the Ritz Carlton Hotel restaurant, it is call "Estro" , as a waitress, but also I'm in charge of the training for new employees, make sure everything is by high BSA. Taking taker about all the training for all the people who is working at the restaurant even myself.
princess cruises - U.S. Air Force Academy, CO, United StatesF&B serviceAugust 2013 - December 2015 · 2 years and 5 months
INACAP - Valparaíso, ChileJanuary 2008 - January 2012
Restaurant and F&B Management
SpanishNative or fluent100%
- Custumer service
- Food and Beverage Costing
- Food & Beverage
- High client focus
- High level of IT skills
- Highly adaptable
- Problem solver
- TEAM LEADER
- Team spirit