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About me
Be Creative
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Stand out being uniquely you!
Experience
10 years and 11 months
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Front Office Manager
Staybridge Suites - Dubai, United Arab Emirates
ReceptionMarch 2019 - Now · 5 years and 2 monthsRooms Division in charge for the first franchise (rebranding AlSalam Grand Hotel Apartments) of IHG Group to be opened by the end of this year in the Middle East under the established International Brand: Staybridge Suites by Intercontinental Hotel Group.
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Complex Assistant Front Office Manager
Aloft & Element Me’aisam Dubai - Dubai, United Arab Emirates
ReceptionSeptember 2017 - February 2019 · 1 year and 6 monthsPre-opening Team Complex Department Head for the Front Office & Reservations Department. PMS Opera Integration & Loyalty Champion for both properties.
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Guest Services Manager
Millennium Plaza Hotel Doha - Doha, Qatar
Guest RelationsOctober 2016 - August 2017 · 11 monthsFirst to join the pre-opening team of Millennium Plaza Doha, in charge of the Guest Services Department and during the absence of the Front Office in charge, I set up the department for the opening and continuing during the opening phase.
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Guest Services Manager
Sheraton Grand Doha Resort & Convention Hotel - Doha, Qatar
Guest RelationsSeptember 2014 - December 2015 · 1 year and 4 monthsAfter the successful implementation of a fully serviced concierge department at the Westin Dubai Mina Seyahi Beach Resort & Marina, I have been asked and the privilege given to be transferred as the Guest Relations Manager for the re-opening team of Sheraton Grand Doha Resort & Convention Hotel in charge of the Concierge and Guest Relations Department: creating all the basic needs for a full operating Guest Services department. Short after the successful re-opening phase of this iconic property in the Middle East, I have been promoted to the position of Guest Services Manager. As the Guest Services Manager I had the full responsibility as the department head for the entire Guest Services department, leading 60 associates; Valet Parking, Bell desk, Concierge, Guest Relations and the Club Lounge.
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Concierge teamleader
The Westin Dubai Mina Seyahi Beach Resort & Marina - Dubai, United Arab Emirates
ConciergeAugust 2013 - August 2014 · 1 year and 1 monthI joined this position as the first (female) concierge Team Leader with the focus to reorganize and to structure the Concierge department, with a proper arrival and departure experience, but most importantly to recruit and train concierge agents with the extensive knowledge required about the UAE, the Arabic culture and its local attractions/things to do.
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Management Trainee
JW Marriott Marquis Hotel Dubai - Dubai, United Arab Emirates
LogisticsFebruary 2013 - July 2013 · 6 monthsManagement Training with special assigned projects for implementation during the pre-opening phase of the hotel. Implemented an introduction program to prepare new joiners with the operations of the Rooms department of the tallest hotel of the world containing 1600 rooms in one of the region's most desirable destinations in the Middle East.
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Rooms Division Internship
Park Royal Hotel Kuala Lumpur - Kuala Lumpur, Malaysia
Room Division ManagementFebruary 2011 - July 2011 · 6 monthsI have fulfilled the role of Assistant Guest Relations Manager during this internship and I have been exposed to several sub-departments to get an overall idea of the operations within the Rooms Division.
Education
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Bachelor
Hotel Management School Maastricht [ THE-ICE ] - Maastricht, Netherlands
August 2009 - August 2013Bachelor Degree in Business Administration
Languages
5 languages
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English
Native or fluent
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Dutch
Native or fluent
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German
Professional working
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Arabic
Notions
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Spanish
Notions
Personal information
Nationalities
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Dutch
Skills
7 skills
- Charismatic Leadership
- Cultural awareness
- Flexibility
- Hardworking
- Hospitality sense
- Social skills
- Team coach
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