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I am a British national, originating from Bingley, West Yorkshire. England, currently residing in St. Lucia, West Indies.
As an experienced professional, stemming from prestigious, international spa properties. A former full time Spa & Beauty Therapy Lecturer & facilitator with industry experience spanning over two decades, I feel I have the desired framework to complete any position from Spa Manager, Director of Spa, Trainer or even Spa therapist.
I am able to demonstrate & encompass knowledge with strategic operational development for commercial growth & trending facilitation. With an enthusiastic outlook, I believe I have the tenacity to evaluate situations with a diverse range of technical, managerial and business skills. Allowing strategies to be seen through to fruition.
As a Spa Director & manager with operational skills, I have formats for effective financial planning & budgetary control with a comprehensive business background. I have implemented Initiatives for effective work ethics & productivity to motivate multi-cultural teams, maintaining consistency for outstanding customer service, liability & profit margins.
I pride myself as being exceptionally organized with communication skills that befit the acquired environment. Team building, & mentoring that inspire. & appraisal skills to share best practice for development & achievement of spa concepts & philosophies which empower colleagues & staff.
I see myself as a visionary, with passion, & impeccable attention to detail. With spa surroundings providing the perfect ambiance, symmetry & consistency.
This is also shown in the implementation of treatment & product trends as well as signature branding for product & treatment development.
I am able to obtain performance objectives to suite the desired ‘Five Star’ establishments with Mission & Vision Statements upheld.
Please find within my Resume, my Key Achievements, Educational background & Career History, which promote my skill set.
Wellness Center Training manager
The Body Holiday - Vieux Fort, Saint LuciaSpa & WellnessDecember 2017 - Now · 1 year and 1 month
December 2017 – present. Wellness Centre Training Manager. The Body Holiday. Cap Estate. St. Lucia. West Indies Training Manager to the Oasis Spa, Skin Clinic, Prvitra - Ayurveda Centre & Body Science Centre. Ensuring standards & development of 48 Spa Therapists, including visually impaired (blind). Assist & work with International Spa companies in following their training protocols ensuring continuity. Delivery of training in all Body therapy, Massage, Ayurverdic, Facial & beauty practices. Development of a training program for chosen therapists to enhance into Snr. Therapists. An annual training program to cover all staff requirements. Guest liaison to ensure the ultimate spa experience as well as ‘spot checks’ & exit interviews. Development & standardization of treatments & products. Working in partnership with the Lead Snr Supervisor in obtaining full potential from the Oasis Centre with key areas of attention to detail, cleanliness, therapist wellbeing, Health & Safety & revenue. Monitor & track Interns brought within The Body Holiday are nurtured & developed, as well as assisting in the interview process for further staff. Overseeing the training facilities are maintained with stock checks, supplies & orders as functional facility.
coral reef club - Bridgetown, BarbadosSpa & WellnessJune 2010 - July 2017 · 7 years and 2 months
June 2010 – July 2017. Spa Manager/Director of Operations. The Spa - Coral Reef Club. St. James. Barbados. West Indies. SLH 5* Highly, recommended & ‘head hunted’ for this prestigious & renowned 5* hotel for their 18month Contemporary Spa & young team. Brought forward development, unity & promotional opportunities from within. Training needs & re development of skill sets in all team members from therapists, reception, attendants & cleaning staff. Re-development of the spa menu implementing treatment trends, signature treatments & product branding. Arrangement of wellness programs & specialized wellness retreats. Organization of wellness program, specialist instructors & events, with nutritional concepts. Concept & development of the spa food & beverage menu for a health & well- being concept. Maintenance programs instilled, with contractors, suppliers & hotel departments to maintain structures, features, masonry, furnishings & equipment Advertising & marketing, including editorial context, publications & interviews for luxury publications & magazines. Organized materials for photo shoots & assisted VIP photographer & models VIP Evening Events - planned & executed from conception to completion. High profile gentry, VIP’s & journalists cared for. Operations developed, instigated, monitored & maintained. Designed, formulated & introduced two Signature Product lines Wellness Retreat development covering all aspects; International fitness instructors, seminars, culinary aspects & spa programming Health & Safety, & Environmental implementations, Evacuation & Emergency policies designed & instilled.
EnglishNative or fluent100%