Niezel Hidalgo

Niezel Hidalgo

Guest Relations Officer at MGallery by Sofitel
Lives in Phuket, Thailand
over 6 months ago

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Experienced Front Office and Food Beverage with a demonstrated history of working in the hospitality industry. Skilled in Food & Beverage, Microsoft Office, Sales, Hotel Management, and Communication. Worked for 2 years in Wyndham as Front Office Associate. Amadeus-Epitome-Symphony Front Office Systems background. Strong operations professional with a BS Tourism Management focused in Hospitality Administration/Management from Goldenstate College of General Santos City.

Experience

  • Guest Relations Officer

    MGallery by Sofitel - Phuket, Thailand

    Other
    October 2017 - Now · 1 year and 3 months

    Meets and greet all guests upon arrival and departure. • Escorts VIP guests to their allocated room and explain the facilities and room features. • Maintains regular contacts with the guests. • Obtains guest feedback on their stay in the hotel. If complaints, takes immediate actions to remedy solutions. • Records daily activities and complaints in the guest relations logbook and informs the respective department heads for immediate actions. • Assists all guests utilizing the Executive Lounge. • Works closely with the Food and Beverages team specially Room Service Team and Executive Lounge Team. • Promote all our outlets and any special promotions going on. • Be thoroughly familiar with the hotel procedures and policy concerning reservations, room’s assignments, room charges and credit facilities. • Attends to all the secretarial needs of guests after the opening hours of the business Centre. • Ensures that all the facilities are available to the guests. • Greets guests upon arrival and bids farewell upon departure. • Ensures that, whenever possible, guests receive personal recognition. • Inspects VIP room status and amenities in good order prior to guests’ arrival. • Maintains an active presence in the hotel lobby to greet and assist incoming guests. • Give courtesy calls and complete the call log for Performance Monitor daily. • Promotes inter-hotel sales and in-house facilities and aware of banquet events, hotel facilities, F&B outlets, special promotions for the purpose of assisting guests and offering accurate information. • Assists and coordinates with Front Office reception to ensure consistent service. • Handles guest complaints immediately and follows up thoroughly. • Prepares and coordinates the distribution of guest amenities, welcome letters and fruit setups for VIPs.

  • Guest Relations Officer

    Avista Hideaway MGallery by Sofitel - Phuket, Thailand

    Front Office reception
    October 2017 - Now · 1 year and 3 months

    Meets and greet all guests upon arrival and departure. • Escorts VIP guests to their allocated room and explain the facilities and room features. • Maintains regular contacts with the guests. • Obtains guest feedback on their stay in the hotel. If complaints, takes immediate actions to remedy solutions. • Records daily activities and complaints in the guest relations logbook and informs the respective department heads for immediate actions. • Assists all guests utilizing the Executive Lounge. • Works closely with the Food and Beverages team specially Room Service Team and Executive Lounge Team. • Promote all our outlets and any special promotions going on. • Be thoroughly familiar with the hotel procedures and policy concerning reservations, room’s assignments, room charges and credit facilities. • Attends to all the secretarial needs of guests after the opening hours of the business Centre. • Ensures that all the facilities are available to the guests. • Greets guests upon arrival and bids farewell upon departure. • Ensures that, whenever possible, guests receive personal recognition. • Inspects VIP room status and amenities in good order prior to guests’ arrival. • Maintains an active presence in the hotel lobby to greet and assist incoming guests. • Give courtesy calls and complete the call log for Performance Monitor daily. • Promotes inter-hotel sales and in-house facilities and aware of banquet events, hotel facilities, F&B outlets, special promotions for the purpose of assisting guests and offering accurate information. • Assists and coordinates with Front Office reception to ensure consistent service. • Handles guest complaints immediately and follows up thoroughly. • Prepares and coordinates the distribution of guest amenities, welcome letters and fruit setups for VIPs

  • Food and Beverage AmbassadressFood and Beverage Ambassadress

    Avista Hideaway MGallery by Sofitel - Phuket, Thailand

    F&B service
    October 2016 - October 2017 · 1 year and 1 month

    Provide excellent Food & Beverage services to the guests according to the standards of ACCOR. Demonstrate thorough knowledge on products, menus and equipment. Run a given section efficiently and smoothly; Monitor the quality and quantity of all food and beverage served​. Maintains Guest Satisfaction. Supports Bartenders in Executive Lounge.

  • Front Office Associate

    Microtel by Wyndham - General Santos City, Philippines

    Front Office reception
    April 2014 - August 2016 · 2 years and 5 months

    Manages multi phone line system • Do Check-in/Check-out accordingly. • Compiles, records and conduct paper filing of all important and relevant documents of all transactions and also deals with regards to customers’ hotel bookings • Respond to customer complaints, queries and other matters as promptly as possible • Provided excellent customer care on a regular basis ensuring satisfaction and continued good services • Book guests accordingly on their preferred dates and as per the availability of rooms • Provides accurate daily reports on cash breakdown of all transactions for the day • Book online reservations from different third party companies to Hotel’s System. • Respond to any concerns through Hotel’s email. • Night Auditor

  • Front Office Intern

    Centara Grand Mirage Beach Resort Pattaya - Pattaya City, Thailand

    Front Office reception
    May 2013 - November 2013 · 7 months

    • Manages multi phone line system • Do Check-in/Check-out accordingly. • Compiles, records and conduct paper filing of all important and relevant documents of all transactions and also deals with regards to customer’s hotel bookings • Respond to customer complaints, queries and other matters as promptly as possible • Provided excellent customer care on a regular basis ensuring satisfaction and continued good services • Support Food & Beverage department during High Occupancy. • Escorting Guests and providing Hotel’s information.

Education

  • Bachelors of Science in Tourism Management

    Goldenstate College - General Santos City, Philippines

    June 2010 - March 2014

    I was an active member of "Magandang GenSan Tour Guides" since my first year, I was a freelance Tour-guide until I got my first job in Microtel by Wyndham.

Languages

  • English
    Native or fluent
    100%
  • Tagalog
    Native or fluent
    100%
  • Thai
    Limited working
    40%

Skills

  • Amadeus GDS
  • Bartending
  • Communication
  • Creative problem solving
  • Customer-service
  • Epitome PMS
  • Food and Beverage
  • Hotel Management
  • Leadership
  • Make up artisty
  • Microsoft Office
  • Personal grooming
  • Public Speaking
  • Reservations
  • Sales
  • Social Media
  • SYMPHONY
  • Telephone manner
Connections
ESLAM FATHY
Chef at Four Seasons Hotels and Resorts
Following
HRC International
Maastricht, Netherlands
AccorHotels
Issy-les-Moulineaux, France
Other members
Irina Kononova
Phuket, Thailand
Jane Bracké
Phuket, Thailand
SIRIPORN BUAYAI
Phuket, Thailand
CALOGERO PALERMO
Phuket, Thailand
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