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Sofitel Bahrain Zallaq Thalassa Sea & Spa - Manama, BahrainF&B serviceJune 2018 - Now · 8 months
Assigns responsibilities to subordinates and to check their performance periodically. Being on the floor at all times and to assist in the operations during busy periods. Conducts monthly inventory checks on all operating equipment and supplies. Attends Daily Operations Meeting in the absence of the Outlet Manager or Assistant Outlet Manager. Ensures that the outlet is kept clean and organized, both at the front as well as the back of the house. Conducts daily pre-shift briefings to employees on preparation, service and menu. Handles all guest complaints, requests and inquiries on food, beverage and service. Assists in the training of employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner.
TEAM LEADER (SUPERVISOR)
JUIMEIRAH - Dubai, United Arab EmiratesF&B serviceNovember 2016 - April 2018 · 1 year and 6 months
Provides hands-on support, direction and assistance to colleagues on all areas of their assigned duties ensuring highest levels of service and courtesy are provided to guests. Performs opening and closing duties as when required ensuring that the outlet will be ready for the business opening and takes extra initiative to drive revenue, ideas and training needs. Assists in controlling standards, performance, colleague conduct, dress code, appearance, sanitation, etc., according to established policies and always makes sure that effective link is maintained between kitchen and service areas. Observes daily conditions of all physical facilities and equipment in the outlet, makes recommendations for corrections and improvements as needed so as to ensure a safe working environment for all colleagues within the outlet.
Ama computer college - Manama, BahrainApril 2009 - April 2011
Hotel and restaurant management